Playa Los Arcos

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User Reviews for Playa Los Arcos, Puerto Vallarta

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Mar 31, 2008 by Emily from Juneau, AK
Overall Rating: 4
Cleanliness:[9] • Staff:[8] • Location:[7]

• Was very close to the beach.
• The fact that I had to walk outside to get to my room.

“Other than that I was walking out on the balcony to go to my room we didn't have a phone and the space was limited. If it was just me it would be fine it wasn't what I was expecting and that I would never do that again. It was the second time I didn't and don't plan to go back.”

Mar 17, 2008 by J. from Omaha
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[9]

• Pools, beach, location to shops and restaurants.
• Rooms, and service of desk.

“Location. This is what this hotel has going for it. The staff is generally rude as noted by many. Our rooms were booked a year ahead with us double-checking to make sure we would get the ones we booked. We did not. . The rooms were old and somewhat dirty. I had to ask for washcloths for three days, a tip come them coming the rest of the week. You just have to go with low expectations of the rooms and amenities.”

Feb 20, 2008 by Stephanie from Berkley, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location and pool.
• Rooms small but adequate.

“Great location with super friendly staff. The pool, beach, and restaurants were great. The room was small and sparse but clean and the beds were comfortable.”

Apr 12, 2007 by Matthew from Philadelphia, PA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[8]

• On the beach.
• The smelled bad and never felt clean or at home while in the room. Musty. Shower was too small. Noisy.

“I thought the star rating meant the hotel was clean and comfortable. I did not get a good nights sleep because of the noise on the street. The room smelled bad and the throats of the guests became sick. Just dingy and dirty. I know it was Mexico but it was not a Sheraton or Hilton quality. Lower than the star rating you gave it. ”

Apr 10, 2007 by Lisa from Fairbanks, AK
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• We loved the location!
• Our room was very musty smelling.

“It was a very nice hotel, but the room was very musty smelling. We brought air fresheners with just in case, but they couldn't mask the musty smell. Also, the beds are hard as a rock! Otherwise, the place was great!”

Mar 27, 2007 by Lacinda from Seattle, WA
Overall Rating: 6
Cleanliness:[5] • Staff:[10] • Location:[10]

• Location of hotel is great. Beach is nice.
• Rooms are terrible.

“Great location of hotel. Great restaurants within walking distance. Rooms are very old and in need of a remodel.”

Mar 9, 2007 by GilMan from Phoenix, AZ
Overall Rating: 3
Cleanliness:[4] • Staff:[1] • Location:[6]

• The location was decent and in an area that is heavy on the visitor¿s side.
• Staff was rude and appeared to be less than interested in resident's concerns.

“What horrible staff! The rudeness is unbelievable in a town where tourism is the name of the game. The rudeness was experienced by a number of persons in my party and by one particular front desk attendant. The funny thing is that when it was mentioned to the manager it appeared that he could not have been concerned about our experiences. The front desk person stated on a number of occasions that he did not like Americans! Can you believe this at all? Wow, never will I stay here again.”

Mar 7, 2006 by Emily from Virginia Beach, VA
Overall Rating: 8
Cleanliness:[6] • Staff:[6] • Location:[10]

• Location.
• Rooms are musty smelling and furniture was old.

“Front desk people not too helpful. Maids and bartenders very friendly. Lobby was lovely and the location was perfect for a short stay. Longer stays could be trying in terms of noise. Restaurant breakfast excellent.”

1 of 1 people found this review helpful.

Feb 7, 2006 by Araceli from Bellflower, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[8]

• Location only.
• Room outdated and smelled of mold/mildew.

“Location is the only thing going for this hotel. In no way is it a three star hotel as advertised. My room was dingy, outdated and strongly smelled of mold or mildew. ”

May 17, 2005 by johnny l. from chicago
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[8]

• nice pool beach and location
• poor all inclusive, poor food and drinks.

“The bar and glass need to be cleaned along with lounge and restaurant. If this was all inclusive why does the does it stop at 10 p.m. why do you have to sign for every drink and all your food and why do you have to pay for bottled water?????????? the food you had on the dinner buffet you had on the breakfast buffet. and when did ordering off a menu you had to pay for on AI. The drink were extra weak so order shots. the rooms small and the staff not to happy.”

2 of 2 people found this review helpful.

Feb 13, 2005 by Dennis from Bend, OR
Overall Rating: 1