Westin Rio Mar Beach Resort Casino

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User Reviews for Westin Rio Mar Beach Resort Casino, Rio Grande

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Sep 11, 2008 by Angie from San Juan, PR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful hotel, nice beach and pools, many amenities, spacious rooms with very comfortable beds.
• Very expensive, did not like the self-park garage.

“Rio Mar is an amazing resort. Beautiful landscaping, really nice beach and great pools. Very relaxing atmosphere. Staff was always helpful. An ocean view room was very spacious, and the beds were incredibly comfortable. The room was very well kept. They provide many amenities and entertainment. I'm definitely recommending it and can't wait to stay there again.”

Aug 21, 2008 by Jason from Shoreline, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[7]

• One concierge was nice to us.
• The rest of the staff was not.

“The location is great. And according to the management team, Ant colonies in the room are to be expected. So, just make sure you don't set your expectations too high and you'll be fine.”

Aug 18, 2008 by Christa from Palmharbor, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beautiful beach.
• Everything is very expensive, nothing to do for older children, no vending machines, next super market too far away.

“Even though the beach was very nice we did not like that the hotel tried to charge for many things like laying in the hammocks or sitting under the cabanas ($150 per day). There were also no vending machines in the hotel so without a car you have to pay the very high prices at the bar and at night you could not get anything. Also the kanu rentals were absolutely expensive. Over all if we would not have rented a car we would have not enjoyed our stay.”

Aug 11, 2008 by Tom from North Haven, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Excellent location on the beach. Breathtaking views.
• On site dining was overpriced.

“Check in was a snap. The room was well decorated and very comfortable. Service in general was excellent. Beach and pool facilities were superb. Two 18 hole golf courses on site. All round an excellent stay. Highly recommended.”

Jul 28, 2008 by Molly from Avon, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The pool and beach view are outstanding!
• The toilet did not flush properly in one of the rooms.

“Overall everything was excellent. I think the hotel parking needs a lot of improvement. I would say everything is accessible except the parking. The parking elevator was not working one day either. Other than that I would stay again!”

Jul 23, 2008 by Roslyn from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• It had a pool for only adults where you could read without children running around.
• When you park your own car it's a hassle because you always have to go to the front desk before leaving the garage. Really an inconvenience.

“The Wyndham was really a great hotel. The facility was well maintained and the staff was courteous. I would most definitely stay there again.”

Jul 16, 2008 by Lillian from Orlando, FL
Overall Rating: 2
Cleanliness:[5] • Staff:[8] • Location:[7]

• Pool, ocean views.
• Extra charges.

“Didn't like the charges for parking 20.00 a day, $2.00 min for local phone calls, $15.00 a day for internet service. Food is too expensive.”

Jul 14, 2008 by Leon from Brooklyn, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[5]

• The hotel's property was very nice.
• The adult pool was very dirty! The bedrooms are a little old, except for the furniture.

“NA.”

Jul 7, 2008 by Lourdes from San Juan, PR
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The rooms and the pool area.
• The pool floor area was slippery.

“Excellent experience with the hotel stay. Friendly staff, quick check in-out, absolutely comfortable room.”

Jul 2, 2008 by Nelson from Norfolk, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• We loved the place, we could go to the pool and the beach and never leave the hotel.
• The only thing that we didn't like was the lack of a microwave in the room.

“We were pleased to find the hotel was very nice and it really is prepared for all types of ages. I hope that in couple of years we can repeat this vacation again.”

May 30, 2008 by Luis from Phoenix, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent guest services and facilities exceed the Resort expectations.
• Everything was excellent. Does not apply.

“Excellent resort facility and guest services as well as amenities.”

May 30, 2008 by Don from Sugar Land, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great pool area.
• I had no bad experience at all.

“Great location, friendly staff, good food.”

May 27, 2008 by Julie from Chicago, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient and relaxing.
• An additional resort fee is added to each night's stay for free services.

“Suited us just fine!”

May 25, 2008 by Donna from Norwich, ON CA
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• The location was great - close to San Juan & rain forest park.
• Too big and too formal-parking costs high.

“Beautiful place if you like big resorts, casinos and crowds. Nice beach but is a public access beach and busy. We were looking for luxury but with a laid back atmosphere; this place was too formal for our style.”

May 24, 2008 by Ameet from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Awesome location! Good Service! Restaurants can be less expensive.
• Hmm. Parking fees should be reduced!

“Overall great experience. Lovely service. Great room. Great location. Food and parking can be less expensive.”

May 18, 2008 by Mar from Littleton, CO
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location on the beach.
• Restaurant's and bar's extremely expensive.

“I had a great time. The bathrooms definitely need to be remodeled. The price of the room did not include a resort fee. I recommend renting a vehicle to do any activities. Its easier and cheaper to just drive yourself to Old San Juan and to the Rainforest. The hotel restaurants are very expensive! Drinks are very expensive. 10-15 dollars for one drink. The hotel staff was very friendly and very helpful on providing driving directions to areas around town. Great beach location. I enjoyed my stay. I would go back. There were conventions going on and I know the business people seemed to enjoy themselves also.”

May 14, 2008 by Luis from Toa Alta, PR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• People, service, beach, pools, food, tranquility, etc.
• Casino should watch more for its guests.

“I'm a local that has visited this hotel for years. I am sure that this is one of the best and safest resorts in PR. The people are lovely, the area is superbly well kept and the service is ten stars! I have two youngsters and they love it too. A must-visit resort.”

May 12, 2008 by Laura from Boca Raton, FL
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• Location, nice beach, casino really good.
• Bed comforters did not look like a four star hotel.

“Hotel hidden fees were not disclosed. Bed comforters were not upto scale for a four star hotel. Bed was sloppy. Food really expensive.”

May 9, 2008 by Harry from Loughman, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great location on the beach.
• Resort fee of 14% per night plus you pay for parking everyday.

“Nice resort, nice beach, food was too pricy and not good; especially room service, poor quality, the hotel and its associates are nice! There is a hefty resort fee of 14% per night and 11% per night tax on top of your room rate, plus you pay for parking, self parking is $15 a day plus tax and its in a basement garage but overall its worth the experience.”

May 2, 2008 by Tony from Chicago
Overall Rating: 5
Cleanliness:[7] • Staff:[9] • Location:[9]

• Liked that it is right on the beach and right across from the rainforest and close to many other cool things.
• Disliked the hotel and their policies, was repeatedly overcharged, this hotel is all about the money, I was at the front desk daily to complain about something and people describe me as easy-going!

“This is now a Wyndham property, but things seem to be the same. This was a first trip to Puerto Rico. First of all, rent a car, if you don't you are stuck at the hotel and have to live with where and when they can take you and what they want to charge and be assured this hotel is all about the money! We Tried Ritchie's, right up the hill, it was the best view we had while eating and very nice, but I would not say the best food. We also tried Don Pepe's and Antojito's which are right by the resort and had excellent local food, they are right off of rt. #3 where you turn off to the resort. Also check out the Beachcomber for souvenirs, it is also right off rt. #3 where you turn off to the resort. They have really nice things made by local people for very cheap prices, not your usual tourist junk, right by Don Pepe's actually. If you want true local food head to the Kiosks in Luquillo east of the resort off rt. #3. Try any you want but don't miss #2 La Parilla?, really good food. Definitely visit El Yunque which is the Rainforest, it is right across the Hwy from the road to the hotel. Just drive as far as you can and then hike to the peak, it is the best view of the island you will ever see. Also, visit the Bio bay in Jajardo if you can, it is a night tour in a sea-kayak and the night we were there it was a truly amazing experience. Old San Juan is nice too for an afternoon or a day. I had a good time in Puerto Rico and I definitely plan to return, hopefully, I speak more Spanish then but it was fun because of the beauty, the food, the people and the experience. I have to say the only low point of the trip was my experience with this resort, I was at the desk daily to complain about something, usually monetary and was repeated lied to by them. The staff was great and very helpful, don't be afraid to ask them about local places and things to do, they were our best resource and probably the only reason I would consider returning to this resort other than being right on the ocean.”

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Amenities at Westin Rio Mar Beach Resort Casino, Rio Grande

AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Beach Business Center Casino Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Golf

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Safe Deposit Box Television with Cable Tennis