Melia White House

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User Reviews for Melia White House, London

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Aug 25, 2009 by Veronica from Walnut Creek,CA
Overall Rating: 10

• I was a bit apprehensive about paying for a hotel before I knew anything about it. But I decided, what the heck. Well, I was pleasantly surprised.

“Would recommend this in a second. The standard room is a bit small, but you can upgrade. When I stated that I was a bit nervous because some of the reviews were not great, they suggested an upgrade. We did not use to gym, but that is available as well. Centrally located, close to everything.”

Oct 28, 2008 by Art
Overall Rating: 9

• Location was perfect, close to subway and downtown.
• Expensive internet usage.

“Good hotel, too pricey for drinks and internet hookup.”

Aug 28, 2008 by Findlay from Bedford, NS CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Good location, classy space and very clean.
• Nothing.

“Totally enjoyed my stay in London due in part to having a nice play to stay. Great location to Regents Park and London Zoo. Good eating paves close by.”

Aug 20, 2008 by Ian from Rayleigh, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Politeness of staff throughout.
• Difficulty in obtaining disabled access room, which was resolved after 1 hour delay.

“Hotel is situated in a very accessible locality close to Central London. It is obvious that a lot of financial investment has been made in modernizing this Hotel, which clearly shows.”

Sep 27, 2007 by Kate from Ithaca, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Extremely pleasant staff, cleanliness, room small but comfortable.
• Having to pay for internet connection.

“The hotel was quite comfortable, had an interesting history and the staff was helpful and friendly. It is difficult to give a realistic review of the hotel when the experience of Americans in London right now is so influenced by the weakness of the dollar. Had we chosen to have breakfast in the hotel, for example, it would have cost us $40 each (although they urged us to sign up for a points program that cut that in half). Given that situation, it was a bit galling to have to pay for internet connection at an additional 15 pounds a day. As far as the hotel itself, however, I have no complaints. Rooms were small (narrow), old (but that was interesting) and fairly attractive. Good transportation to other parts of London. Two excellent pubs very near by.”

Sep 25, 2007 by Aj from Long Beach, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[4] •

• Good location.
• Small rooms the first 3 nights.

“Small rooms - less than 18 inches between bed and wall; heard intimate sounds through walls of next door neighbors.”

Sep 20, 2007 by Dan from Matawan, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Early check-in was good after a night transatlantic flight.
• The charges for local phone service are ridiculously high.

“The hotel is conveniently located, is very attractive and clean, and room was functional though on the small side, the bed was comfortable. However, the hotel charges 1 pound per minute for local phone calls, which is ridiculously high.”

Sep 18, 2007 by George from Miami, FL
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[8]

• Excellent breakfast, good location.
• Slow response to problem, disbelief that something could actually be wrong.

“I would have given this hotel a much, much higher rating had it not been for two minor, but unacceptable incidents. When we initially arrived at our room, the air conditioning was not working. It was hot outside and although we had plans, we had just arrived from Italy and wanted to relax a bit. Although I called to have the a/c repaired and went to complain in person at the front desk, we eventually left for our appointment and therefore, do not know how long it took for the AC to be repaired. I would normally let that go, but I am a member of Melia MaS rewards with a good deal of points from stays at other hotels and I feel that when we first complained about the A/C, we should have been moved to another room immediately. It is unacceptable that we were made to wait in what was a steaming room. On the second day of our stay, we attempted to use the room internet and could not connect. Further, while we could see all TV channels, we had no access to movies. After we repeatedly told the staff that the television was broken (because they would not believe us at first), they finally sent a repairperson who fixed the problem. In all other respects, this is a great hotel, on the upscale business side, in a central location (tube is right across the street). Our room was on the small side (it would really help if they got flat screen TVs), but manageable. The breakfast, which was not included, was superb although it was $20 per person which might be typical of London, but still shocks Americans.”

Sep 4, 2007 by Matthew from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very professional staff and well equipped rooms.
• The standard rooms are small.

“A very nice stay. I really didn't make use of any of the facilities besides the room, but it was nice looking and the staff was very welcoming. The rooms were quite small, with the end of the bed being about 2 feet from the wall, but Londons hotel room are notoriously small. Great bathrooms, nice shower.”

Aug 25, 2007 by Jane from Markham, ON CA
Overall Rating: 4
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good location and friendly staff.
• Very small room!

“They should remove the table and put flat screen TV so that they can make use of more floor space in the tiny room.”

May 24, 2007 by David from New York, NY
Overall Rating: 6
Cleanliness:[9] • Staff:[2] • Location:[10]

• Great location.
• Staff only helpful with repeated complaints.

“They had my reservation as 2 beds but I opted for a single upon check-in in order to get a no-smoking room. When I saw that it was no bath, I asked for a room with bath and got a run-around. First 30 minute wait to consult with manager, then got a tiny twin bed then complained again and finally got a full bed with a full bath. Staff was not very responsive and left me waiting for a room that they had initially offered me 10 minutes earlier.”

Apr 30, 2007 by Miriam from Los Angeles, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Location close to underground and overall quality of room.
• Room was very small and lobby smelled of smoke.

“The hotel was very well located, the rooms were small but very nice and comfortable.”

Apr 23, 2007 by Lisa from Munster, IN
Overall Rating: 4
Cleanliness:[8] • Staff:[1] • Location:[7]

• The room was comfortable and clean.
• Terrible customer service, rude management.

“The media white house was a comfortable, clean, and attractive hotel. The room was nice, but rather small. The front desk manager, however, was extremely rude, and the customer service left much to be desired.”

Apr 18, 2007 by Katie from Moline, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[8]

• Very well kept facilities, attractive.
• Hotel rooms are very small.

“I thought this was a great hotel for the price and would stay there again if in the area.”

Feb 28, 2007 by Melanie from Port Moody, BC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[8]

• Room was very comfortable, though small - great beds.
• Lounge/bar staff extremely slow, disorganized.

“Main complaint would be the bar/lounge staff - service was terribly slow - the bar area is very attractive & inviting, but the food/beverage service took so long, it ruined the nice atmosphere. The staff was slow, & did not understand English very well.”

Feb 23, 2007 by Laura from Nyack, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• The renovations are brand new and spotless, even the basic rooms are luxurious and comfortable, across street from underground station and public bus.
• They did not at first honor my request for a non-smoking room which I had arranged a week prior to arrival and had to wait while they found one.

“Newly-renovated, clean and comfortable, the Melia White House exceeded my expectations. It is set back from the busy main street and heavy curtains do a good job darkening out the city lights at night. The lobby is big with doormen and bellhops, though it was always full of smoke from cigarette smokers. While very new, it is decorated in a decadent European style that is classic but does not feel old.”

Feb 22, 2007 by Bill from Monterey, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Public spaces were beautiful.
• Restaurants and Bar were pricey so went nearby for more affordable food venues.

“I upgraded to better room for 25 Pounds after reading comments from Trip advisor and experiences from others. Room was beautifully appointed and very quiet.”

Feb 8, 2007 by John from Palo Alto, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free upgrade to deluxe room.
• Power socket not working, and not fixed.

“Right across the road from the tube; comfortable bed; accommodating, friendly staff; novel lifts (you pick your floor, it picks which elevator).”

Jan 29, 2007 by Craig from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• It was conveniently located to the "tube" and a short cab ride to soho, yet far enough from tourist mania.
• Smoking is allowed in the lobby and public spaces.

“I would definitely recommend this hotel to friends.”

Jan 22, 2007 by Peter from Princeton Junction, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Proximity to London¿s underground was very welcomed.
• 2 charges for mini bar that was never used were removed at check-out but left impression on cleaning staff.

“Very clean, modern hotel with all amenities including singer accompanied by piano player in the evening. Proximity to underground was very welcome. Street noise was a small inconvenience but could be a problem to a light sleeper. The mini-bar charges at check our were a disappointment but were removed from the bill after I mentioned that I did use the mini-bar. This left an impression especially since the handle to open the mini-bar was broken and I could not use it even if I wanted to.”

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Amenities at Melia White House, London

AM/FM Alarm clock radio Adjustable thermostat Air conditioning Banquet facilities Cable/satellite TV Coffee maker Color television with remote control Concierge services Hair dryer Hypo-allergenic bedding available Internet Access Iron/Ironing Board on request L?Albufera - fine dining Laundry/Valet Services

Longford´s Bar - classic english style Medical services Meeting facilities Non smoking rooms available Premium channels - pay television Room service - 24 hours Safe Soundproofed Rooms Telephone - multi line Trouser Press Voice mail Windows which open Work Desk with Lamp

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