J.W. Marriott Cancun Resort

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User Reviews for J.W. Marriott Cancun Resort, Cancun

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Nov 29, 2008 by alex from buffalo newyork
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything, good for teens.
• Bad for small children.

“The views were great, large balconies. Amazing pool, nice beach, great location. Right in the hotel zone. Nice rooms. Very friendly. A must stay!”

Aug 26, 2008 by Chawki from Paris FR
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[8]

• Beach and swimming pool.
• No services at all and many extra charges example WiFi.

“This hotel is good for 2 to 3 days only not at all for long stay.”

Aug 2, 2007 by Daynmon from Houston, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[6]

• Excellent customer service.
• Pool closed at 10 p.m.

“The pictures don't speak for the outstanding customer service I received at this hotel. The room was outstanding and the view from it was breath-taking.”

Jul 18, 2007 by J. B. from Norfolk, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was excellent.
• The food could have been better.

“The staff was friendly and helpful. Planning to go back soon. Very nice resort.”

2 of 2 people found this review helpful.

Jul 7, 2007 by Magnus from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• All rooms towards the ocean. Very nice pool and beach facilities.
• A little sloppy cleaning at times.

“Excellent hotel with very nice staff. Would recommend anyone to stay here. Well worth a few extra dollars.”

Apr 19, 2007 by John from Melville, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff, grounds, restaurants excellent.
• Nothing.

“Great beach front hotel. Had what a resort hotel should a vacation feel. Excellent holiday.”

1 of 1 people found this review helpful.

Apr 18, 2007 by Carmen from Oakland, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great service and beautiful room with a view.
• Cleanliness of pool and pool restrooms needs improvement.

“This was a beautiful hotel with wonderful rooms (very comfortable beds) and outstanding service. The lobby and pool area were beautiful. Three restaurants to choose from on hotel grounds. The spa was beautiful and I recommend visiting the indoor pool. Hotel was close to public transportation and outside restaurants and activities. The pool and pool restroom needed a little attention.”

Apr 16, 2007 by Andrew
Overall Rating: 10

• Wonderful staff, very nice facility and location.
• Can think of nothing.

“It was a great place, and an unbelievable value. The hotel's staff was the nicest I've been in contact with - couldn't have been better. Example - after a run down the main road, the doorman had a cool scented towel for me as I came in. Great place.”

Apr 15, 2007 by Michelle
Overall Rating: 10

• Our family liked everything about this hotel!
• There is nothing not to like!

“I highly recommend this hotel. The accommodations were fabulous, the hotel immaculate, and the staff went above and beyond. I would visit again in a heartbeat.”

Apr 10, 2007 by Candice from Sonora, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, friendly staff and awesome pools!
• The food at simply seafood was just ok. We had the all you can eat lobster buffet and most of the lobster was overcooked.

“Great place to stay with the family. Most of the people at this resort were traveling with young children, very family friendly. The bathroom was really nice in the rooms and the view from the rooms is unbeatable for the price. Overall a great resort. If you are going diving use manta divers! We dove with scuba Cancun for our first dive and it was a cattle call!”

Mar 20, 2007 by Carly from Camden, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• The room beautiful and the bed and linens were amazingly luxurious.
• We didn't realize 866#'s were considered international calls and made a very expensive 10 minute phone call.

“The rooms are beautiful. The bathrooms are luxurious. The views are great. We had a very romantic last night in Cancun. We couldn't have asked for more.”

Mar 14, 2007 by Sharon from Portland, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent accommodation, fantastic pool area, wonderful staff.
• Nothing.

“This hotel was fantastic. Perfect location, beautiful accommodation, exceptional pool area. The staff could not be more sincerely friendly and helpful. There was some construction going on next door, but not a huge deal. We'd come here again in a heartbeat.”

Feb 28, 2007 by Bryan from Tyrone, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Beautiful property - pools, rooms, views all excellent.
• Beach was being replaced - it was lost to hurricane.

“Great hotel for a great rate. Only issue was the beach was largely wiped out by the hurricane last year & in process of being rebuilt as of 2/24/2007. Still a great hotel at a phenomenal rate.”

Feb 24, 2007 by Colleen from Apple Valley, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• All pools were heated which made it much more enjoyable. We would not have been able to use the pools otherwise. It was too cold for a couple of days.
• The bed was uncomfortable. The television had no sleep timer. Both minor, but something I would have liked.

“Excellent location with easy access to the bus line in Cancun. The beach front was small, but very relaxing and enjoyable. The entire hotel (lobby, rooms, pools, fitness center) is upscale and attractive with a friendly, accommodating staff. It was a barging at twice the price.”

Feb 23, 2007 by Bob from Norwalk, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great rooms.
• Dinner one night slow.

“Hotel was great slow dinner service one night great pools.”

Feb 22, 2007 by Sara from South Salem, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• The staff goes out of their way to help you and tries to make your stay comfortable.
• The bellman lost our sports equipment and then started demanding money for finding it. They ask for tips when it is not appropriate.

“If not for the "beach improvement" equipment (two excavators and a bulldozer) running all sunlight hours twenty feet from the pool deck pouring horrible diesel fumes. This would have been a great stay. I was disappointed to find this happening on one of the busiest travel weeks of the year. Poor planning? The use of the beach was out and the water in front of the hotel disturbed and roped off. Club 91 could be better but the staff was great and very helpful.”

1 of 1 people found this review helpful.

Feb 19, 2007 by Nancy from Middletown, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and very attentive and friendly staff. Room was very nice, with marble bath and new furniture.
• Nothing.

“I just loved the j w Marriott Cancun and would return in a minute! All rooms overlook the ocean and have a balcony. The pool was beautiful- there were several of them interconnecting. All the staff went above and beyond. Food was excellent (but pricey, as can be expected at this level). It was perfect!”

Feb 8, 2007 by Phil from Saint Louis, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The rooms were amazing! Spacious, clean and modern.
• A little far from a lot of the shopping, restaurants and nightclubs.

“Jw Marriott Cancun is one of the best, if not the best hotels in Cancun. Incredible pool, Caribbean views, amiable staff, ultramodern rooms with spacious bathrooms.”

Jan 25, 2007 by Agnes from White Lake, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Exquisite, elegant hotel with very friendly and efficient service. Tea time is a special touch. Infinity pool (heated) is marvelous.
• Internet charge on the networking (daily $20), shore rocky washed away by Wilma, not very comfortable to walk on rocks to go dip in the sea.

“At your first impression as you enter, you find this hotel not very inviting, but coldly elegant. The more time we spent there the friendlier the hotel became. The art pieces are tasteful. You always find little hidden treasures throughout the hotel. The style of this hotel caters for the middle age and above. Even though you had seen some children but the generalized age is rather 35 and above. The service is very efficient. The room is comfortable and spacious. Down comforter, and soft feather bedspread made our stay heavenly. The only thing I did not care for is the mat trace being too soft and rather full size than queen size. The bathroom is beautiful. I wished the shower had either a hand held version or another shower head for your lower extremities. All balconies facing the sea. What a sight. The beachfront thanks to Wilma had been washed away. Very narrow beachfront with multiple rocks on the end. The Marriott next door and the palace next door had better beaches. A little walk there and no more obstructing rocks. Our experiences were overall extraordinary. Thank you all for making it possible and affordable. The price was right!”

2 of 2 people found this review helpful.

Jan 24, 2007 by Dick from Denver, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean, new, friendly, luxurious, relaxing.
• No direct access to town but short bus ride.

“Fantastic resort! Good for families, couples and business travelers. Don¿t expect the 'Mexican' feel as this is an American style resort. Nicest hotel on the hotel strip with very nice facilities (spa, pools etc.) Absolutely recommend it!”

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Amenities at J.W. Marriott Cancun Resort, Cancun

24 Hour Room Service AM/FM Alarm Clock Air Conditioned Babysitting/Child Services Barber Shop Barber/Beauty Shop Boutiques CD Player Car Rental Desk Childrens activities Concierge Desk Cribs Available Currency Exchange Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Ice Machine In Room Movies Indoor Pool Iron Lounge Maid Service

Meeting/Banquet Facilities Mini Bar News Stand Outdoor Parking Outdoor Pool Parking Phone with data port Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Sauna Scuba Diving Secretarial Service Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Video Checkout Wake-up Service Water Skiing Wet Bar

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