Gran Melia Cancun

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User Reviews for Gran Melia Cancun, Cancun

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Sep 28, 2005 by Steve from Lagrange, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• It was a great beach and pool.
• Having to leave.

“It was like a 5 star hotel in Vegas I will come back. First class the whole way.”

1 of 2 people found this review helpful.

Sep 25, 2005 by Susan from Doylestown
Overall Rating: 3
Cleanliness:[4] • Staff:[1] • Location:[6]

• Nice pool, reasonable breakfast with good variety.
• Unfriendly staff, poor table service at dinner.

“We were here middle of July. Hurricane Emily came thru the area. Prior to the hurricane strike, the staff seemed lazy and not attentive to the needs of guests both at the beach or pool area. The dinner wait staff were not near as friendly as we had at the Moon Palace, that was a top notch facility. At the time the hurricane came thru, the staff was poor to inform guests of possible storm updates, unfriendly and this was the worst vacation resort we have ever experienced.”

0 of 2 people found this review helpful.

Jul 21, 2005 by John D. from Davidson, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• I was there during a hurricane. The staff was excellent in making sure guest were taken care of.
• I had to add a night because of the hurricane. I paid a premium rate for the extra night

“I was in Cancun for the hurricane. The hotel put guest up in their ballroom in a very organized fashion. Games and movies were provided for the kids. It was so secure that I felt totally safe. The staff had all meals well organized. While it was not usual hotel fare it was much better than had I been in a community shelter. Outstanding manager!”

1 of 1 people found this review helpful.

Jul 18, 2005 by Vinod R. from Troy, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very good staff and service
• They should respond to issues faster, since they are charging 5 star prices

“The stay was very good. The hotel is way better than the Hyatt (where we stayed last time). The pool is awesome, as is the beach!! The Service Royal was a good upgrade, they took good care of us in that part of the hotel.Too many mosquitoes in the lobby area of the SR wing though...”

Jun 9, 2005 by Heather from Woods Cross, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• location, cleanliness, ocean view balcony
• the pressure they put on to buy a time share

“I highly recommend this hotel. It was so pretty and the ocean view was excellent.”

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Amenities at Gran Melia Cancun, Cancun

24 Hour Front Desk 24 Hour Room Service Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Beach Boutiques Bowling Business Center Concierge Disco Doctor on Call Exercise Gym Fishing Fitness Center or Spa Free Parking Golf Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Jacuzzi

Laundry/Valet Services Live Entertainment Meeting/Banquet Facilities Mini Bar Miniature Golf Modem Lines in Room No Smoking Rooms/Facilities Outdoor Tennis Parking Pool Restaurant Room Service Safe Deposit Box Sauna Scuba Diving Shops/Commercial Services Solarium Television with Cable Tennis Water Skiing Wind Surfing