Presidente InterContinental Cancun

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User Reviews for Presidente InterContinental Cancun, Cancun

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Apr 23, 2008 by Jen from Jersey City, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• The beach was beautiful, well-kept and very swim able unlike at some other properties in Cancun.
• This is a family friendly hotel, so as a couple, we were very bothered by the screaming kids and babies all hours of the night.

“The sales people are very aggressive here. The hotel seems to cater to locals. The beach is the best aspect of the hotel and it is a very nice, clean hotel. Just don't expect resort-type amenities.”

Apr 15, 2008 by Becky from Pagosa Springs, CO
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• The pool and beach area.
• There were many fees that the hotel added to our stay.

“Excellent Hotel overall but very expensive restaurants and many extra fees at check out.”

Apr 10, 2008 by Melissa from Newcastle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The pool and beach.

“Beautiful beach and amazing pool. Rooms were very clean, comfortable and fresh. However, I wish they didn't allow smoking inside the hotel lobby and hallways though. I also wish I had known ahead of time that they would have a daily cleaning fee and maintenance fee. This was never mentioned when reserving the room or when we arrived.”

Mar 31, 2008 by Valerie from Mays Landing, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The outdoor attractions of the hotel are fabulous, great pools and excellent food service at the beach.
• The room bathrooms are really small and look old.

“Great experience overall, attentive staff, great pools, restaurants, and beautiful private beach. Very close to clubs and stores.”

Mar 18, 2008 by Lois from Sparks, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• The beach was fantastic.
• The staff was not helpful in directions or money exchange.

“The hotel charges for everything, even coffee in your bedroom. The location was far from restaurants but the beach was spectacular.”

Mar 10, 2008 by Herb from Bloomsburg, PA
Overall Rating: 2
Cleanliness:[5] • Staff:[2] • Location:[6]

• Nice beach, proximity of supermarket.
• Fees, cost of everything, failure to disclose mandatory fees.

“We were charged mandatory, hidden $20 service fees for each day we spent at the hotel.”

Mar 6, 2008 by Derek from Milwaukee, WI
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Great beach, beautiful pool area.
• Complacent bartenders, expensive drinks and food.

“The amenities at this hotel are excellent. Phenomenal beach and pool areas. The food and drinks are really expensive, and the staff was great except for the bartenders.”

Feb 25, 2008 by Daniel from Berkaley, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Front desk service.
• Extra charges for coffee and the 1.25 for every call placed.

“The best thing about the hotel is their beach and that the keep it very safe.”

Feb 23, 2008 by Bette from Loma Linda, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Beautiful beaches.
• Older, needed a little repair.

“It was fine, not exactly luxurious, but nice.”

Feb 6, 2008 by mom23pups from California
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing good to say!
• Too many to list. Front desk manager/staff.

“My husband and I stayed at the InterContinental Presidente Cancun Resort for two reasons. A 2-day business meeting and our 25th wedding anniversary and to say the least, we were VERY DISAPPOINTED. This place is NO resort! If you are a non-smoker, I do not recommend staying there unless you are guaranteed a non-smoking room. My husband has asthma and I found out when I got home, from the doctor, that I am allergic to cigarette smoke. We stayed 7 nights and of those 7 nights we were told each day, when we asked, that the hotel was 100% booked and that we could not change to a non-smoking room. On our 5th night I could not stop coughing from breathing the second-hand smoke in the hallway and what was coming under our door into our room, so I had my husband call (at 12:30 am) the front desk to ask again, getting the same answer as before, 'they are 100% booked'. The next morning I packed our bags and went to the front desk, with no voice, and asked for a non-smoking room or a late check out because I could not stay another night in that room. The lady at the counter found me a non-smoking room in less than a minute. By then it was already too late and both of us were not feeling well for the rest of our trip, we still had 3 more days before we were to leave and did not do much but TRY to rest outside in the fresh air. This was a VERY BAD experience for the first time to Cancun. Two weeks later we are still not feeling 100%.”

Jan 13, 2008 by Joyce from Atascadero, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• Absolutely nothing; not west in quality at all.
• 20 words are not enough to get started.

“If you are thinking Westin is a quality brand, think again before staying in Cancun. This hotel is rank- dirty, disorganized, noisy-bad to the bone. In desperate need of remodel. Westin should be concerned about attaching its name to this joint.”

Jan 9, 2008 by Gwendolyn from Concord, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It has a good beach, a separate adults only pool, and a lot of out door space.
• The rooms are a little small. They need a few more people at the front. There were usually just two.

“It is a nice hotel except the rooms are a little small. We missed the daily complimentary bottle of water that the hotel supplied last year. I missed the Audley's toiletries that the hotel provided last year. The Audley's soap is the best in the world. I was disappointed. We miss the water fall that use to be at the main pool. It was quite tranquilizing. My husband is a heart patient. While sitting under the water fall my husband had such relaxed look on his face. Something that I do not normally see.”

Jan 9, 2008 by Sue from New York, NY
Overall Rating: 3
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location.
• Not knowing the actual amount in resort fees until after you are stuck with the hotel.

“I just returned from my stay at the Intercontinental President in Cancun and was displeased about the additional "resort fees" and "services charges" that I had to pay upon check-out.”

Nov 16, 2007 by Joao from Sao Paulo, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location.
• Extra charges.

“The hotel is great, but it charges too much for everything besides lodging. At the end of the stay, I was charged usd10/day for resort fee and usd10/day for services fee. Is that correct?”

Aug 20, 2007 by Donna from Shelby, NC
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[5]

• The hotel was in a good location to restaurants and shopping. You could ride a bus to attractions.
• The food was not good but the prices were double what you would expect. The pools were not clean and the water was hotter than my bath water.

“I would not want to go to this hotel in future visits to Cancun. There are much nicer hotels for the same price. There is only one restaurant in the hotel, the menu is limited, and food is not good and very expensive. Breakfast for two people $40.00. The staff was friendly and helpful. This hotel seems to cater to Spanish speaking people, very few Americans. The beach was wonderful, blue clear water, clean, and semi private.”

May 22, 2007 by Courtney from Bend, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The beautiful lobby bar at night.
• How expensive the restaurant and bars were.

“The hotel was very nice. The drinks in the bar were a little expensive, as well as the food (breakfast buffet for 2 people was over 40$) Beach was pretty nice, but roped off swimming area was too small, (water was extremely shallow) and almost everything closed up pretty early. Even with these complaints, we still enjoyed our stay and would probably stay there again in the future.”

Feb 8, 2007 by Rachel from San Francisco, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The beach was really nice.
• No extras, coffee in the room are $3.50!

“An excellent value for the price. On a great stretch of beach (a lot of the beach elsewhere was washed away by hurricane Wilma!) With calm water. Nice pool and fitness center.”

1 of 1 people found this review helpful.

Jan 3, 2007 by Tj from The Woodlands, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Lobby under construction.

“The hotel is not competitive with other hotels in Cancun for the star rating. The lobby is under construction and the hallways to your room are gross. The hotel tried to stop me from bringing a dominos pizza to my room telling me it's against their policy. I talked to the dominoes driver: he told me it's the only hotel in Cancun that doesn't allow pizza in the hotel room. It was an ugly situation to be put in!”

Dec 31, 2006 by Frank from Toronto, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[10]

• Beach.
• Lots of noise from nightclubs in large tower if room faces lagoon.

“Beach is amazing, very large beach and pool area, bigger beach than many other swankier looking hotels. No phones in lobby. Main tower unfortunately gets a lot of noise from nightclubs while you're trying to sleep (it goes past 6 am - even if you've gone out, it'll keep you up if you're back before 6 am), we asked to switch to the smaller tower that receives a little less noise. Should see about doing something if possible to reduce noise from clubs.”

Dec 31, 2006 by Olufemi from Madison, MS
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[9]

• Nice beach and convenient location.
• Coffee maker in room but coffee packets not complimentary.

“Nice location in Cancun. Beautiful beach. Attractive redesigned lobby. Room needed some updating and was a little dark.”

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Amenities at Presidente InterContinental Cancun, Cancun

24 Hour Front Desk 24 Hour Room Service AM/FM Alarm Clock Air Conditioned Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Bath Tub Beach Breakfast Buffet Business Center CD Player Cellular Telephone Rental Coffee Maker in Room Concierge Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange DVD Player Desk with lamp Email Service Executive Level Exercise Gym Express Checkout FAX Fire Alarm with Light Fishing Fitness Center or Spa Florist Free Newspaper Free Parking Gift Shop Golf Guest Laundromat

Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access Ice Machine In Room Movies Internet Access Iron Laundry/Valet Services Lounge Meeting/Banquet Facilities Mini Bar Multilingual News Stand No Smoking Rooms/Facilities Outdoor Pool Outdoor Tennis Parking Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Secretarial Service Security Shops/Commercial Services TV Remote Control Television with Cable Tennis VCR VIP Rooms/Services Valet Parking Wake-up Service