Presidente InterContinental Cancun

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User Reviews for Presidente InterContinental Cancun, Cancun

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Nov 30, 2008 by Vicky from Black Canyon City,AZ
Overall Rating: 9

• The beach and the staff!
• No balconies in the rooms.

“This is one of Cancun's older hotels so if you are looking for glitz this is not the one to stay at, but it has the best beach in Cancun, the staff there is outstanding, the grounds and lobby area are beautiful the room was nice, I just wish we could have had a balcony to sit out on at night and in the morning.”

Jul 12, 2008 by Helen from Irvine, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[7]

• The lobby was the best thing about this hotel - very clean and modern.
• Poor room quality, poor service.

“Beware! The hotel, aside from the lobby and pool areas, is very dated. There were rust stains all over the bath tub, a foul smell in the bathroom and hallways of the hotel. And there were lots of extras charges (resort fee, service fee, and cover charges to dine-in the hotel restaurants). Definitely not a 4 star hotel. More like a 1star motel.”

Jul 12, 2008 by Luis from Huntington Park, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel was clean and attractive with great service.
• Hallways looked old and rooms were a little small.

“Everything was great in the hotel except the hallways which could use some remodeling and the $21+ per night fee that can add up to a hefty amount in the end. Beach and pools were kind-friendly and beautiful.”

Jun 13, 2008 by Qian
Overall Rating: 2

• The beach is nice.
• Stuff at front desk are not friendly and don't know what they are doing, sheet is dirty.

“I don't like this hotel. The staff is not friendly. I couldn't get help from them. They didn't change the bed sheets even. I called them to change and they are slow to response. It is definitely not 4 star hotel as I expected. I would not recommend it at all.”

Jun 5, 2008 by Nayeli from Las Vegas, NV
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[8]

• Lobby was very nice and food was excellent.
• Charged additional $21 per day at checkout!

“Not happy with the $21 per day charged at checkout and the high pressure timeshare sale.”

May 14, 2008 by David from Glenwood Springs, CO
Overall Rating: 2
Cleanliness:[8] • Staff:[8] • Location:[8]

• Beautiful grounds, pool and beach area.
• Additional resort and service fees.

“This hotel is aging, but it is very well maintained. Upon checkout charged additional $ for a two night stay.”

Apr 23, 2008 by Jen from Jersey City, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• The beach was beautiful, well-kept and very swim able unlike at some other properties in Cancun.
• This is a family friendly hotel, so as a couple, we were very bothered by the screaming kids and babies all hours of the night.

“The sales people are very aggressive here. The hotel seems to cater to locals. The beach is the best aspect of the hotel and it is a very nice, clean hotel. Just don't expect resort-type amenities.”

Apr 15, 2008 by Becky from Pagosa Springs, CO
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• The pool and beach area.
• There were many fees that the hotel added to our stay.

“Excellent Hotel overall but very expensive restaurants and many extra fees at check out.”

Apr 10, 2008 by Melissa from Newcastle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The pool and beach.

“Beautiful beach and amazing pool. Rooms were very clean, comfortable and fresh. However, I wish they didn't allow smoking inside the hotel lobby and hallways though. I also wish I had known ahead of time that they would have a daily cleaning fee and maintenance fee. This was never mentioned when reserving the room or when we arrived.”

Mar 31, 2008 by Valerie from Mays Landing, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The outdoor attractions of the hotel are fabulous, great pools and excellent food service at the beach.
• The room bathrooms are really small and look old.

“Great experience overall, attentive staff, great pools, restaurants, and beautiful private beach. Very close to clubs and stores.”

Mar 18, 2008 by Lois from Sparks, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• The beach was fantastic.
• The staff was not helpful in directions or money exchange.

“The hotel charges for everything, even coffee in your bedroom. The location was far from restaurants but the beach was spectacular.”

Mar 10, 2008 by Herb from Bloomsburg, PA
Overall Rating: 2
Cleanliness:[5] • Staff:[2] • Location:[6]

• Nice beach, proximity of supermarket.
• Fees, cost of everything, failure to disclose mandatory fees.

“We were charged mandatory, hidden $20 service fees for each day we spent at the hotel.”

Mar 6, 2008 by Derek from Milwaukee, WI
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Great beach, beautiful pool area.
• Complacent bartenders, expensive drinks and food.

“The amenities at this hotel are excellent. Phenomenal beach and pool areas. The food and drinks are really expensive, and the staff was great except for the bartenders.”

Feb 25, 2008 by Daniel from Berkaley, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Front desk service.
• Extra charges for coffee and the 1.25 for every call placed.

“The best thing about the hotel is their beach and that the keep it very safe.”

Feb 23, 2008 by Bette from Loma Linda, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Beautiful beaches.
• Older, needed a little repair.

“It was fine, not exactly luxurious, but nice.”

Feb 6, 2008 by mom23pups from California
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing good to say!
• Too many to list. Front desk manager/staff.

“My husband and I stayed at the InterContinental Presidente Cancun Resort for two reasons. A 2-day business meeting and our 25th wedding anniversary and to say the least, we were VERY DISAPPOINTED. This place is NO resort! If you are a non-smoker, I do not recommend staying there unless you are guaranteed a non-smoking room. My husband has asthma and I found out when I got home, from the doctor, that I am allergic to cigarette smoke. We stayed 7 nights and of those 7 nights we were told each day, when we asked, that the hotel was 100% booked and that we could not change to a non-smoking room. On our 5th night I could not stop coughing from breathing the second-hand smoke in the hallway and what was coming under our door into our room, so I had my husband call (at 12:30 am) the front desk to ask again, getting the same answer as before, 'they are 100% booked'. The next morning I packed our bags and went to the front desk, with no voice, and asked for a non-smoking room or a late check out because I could not stay another night in that room. The lady at the counter found me a non-smoking room in less than a minute. By then it was already too late and both of us were not feeling well for the rest of our trip, we still had 3 more days before we were to leave and did not do much but TRY to rest outside in the fresh air. This was a VERY BAD experience for the first time to Cancun. Two weeks later we are still not feeling 100%.”

Jan 13, 2008 by Joyce from Atascadero, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• Absolutely nothing; not west in quality at all.
• 20 words are not enough to get started.

“If you are thinking Westin is a quality brand, think again before staying in Cancun. This hotel is rank- dirty, disorganized, noisy-bad to the bone. In desperate need of remodel. Westin should be concerned about attaching its name to this joint.”

Jan 9, 2008 by Gwendolyn from Concord, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It has a good beach, a separate adults only pool, and a lot of out door space.
• The rooms are a little small. They need a few more people at the front. There were usually just two.

“It is a nice hotel except the rooms are a little small. We missed the daily complimentary bottle of water that the hotel supplied last year. I missed the Audley's toiletries that the hotel provided last year. The Audley's soap is the best in the world. I was disappointed. We miss the water fall that use to be at the main pool. It was quite tranquilizing. My husband is a heart patient. While sitting under the water fall my husband had such relaxed look on his face. Something that I do not normally see.”

Jan 9, 2008 by Sue from New York, NY
Overall Rating: 3
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location.
• Not knowing the actual amount in resort fees until after you are stuck with the hotel.

“I just returned from my stay at the Intercontinental President in Cancun and was displeased about the additional "resort fees" and "services charges" that I had to pay upon check-out.”

Nov 16, 2007 by Joao from Sao Paulo, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location.
• Extra charges.

“The hotel is great, but it charges too much for everything besides lodging. At the end of the stay, I was charged usd10/day for resort fee and usd10/day for services fee. Is that correct?”

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Amenities at Presidente InterContinental Cancun, Cancun

24 Hour Front Desk 24 Hour Room Service AM/FM Alarm Clock Air Conditioned Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Bath Tub Beach Breakfast Buffet Business Center CD Player Cellular Telephone Rental Coffee Maker in Room Concierge Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange DVD Player Desk with lamp Email Service Executive Level Exercise Gym Express Checkout FAX Fire Alarm with Light Fishing Fitness Center or Spa Florist Free Newspaper Free Parking Gift Shop Golf Guest Laundromat

Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access Ice Machine In Room Movies Internet Access Iron Laundry/Valet Services Lounge Meeting/Banquet Facilities Mini Bar Multilingual News Stand No Smoking Rooms/Facilities Outdoor Pool Outdoor Tennis Parking Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Secretarial Service Security Shops/Commercial Services TV Remote Control Television with Cable Tennis VCR VIP Rooms/Services Valet Parking Wake-up Service

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