Omni Cancun Hotel and Villas

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User Reviews for Omni Cancun Hotel and Villas, Cancun

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Apr 21, 2008 by Guadalupe Y. from Portland, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Close to the airport, convenience stores close by, many pools.
• Kind of hard to get in the beach, a lot of concrete.

“Overall great experience. We had a.”

Apr 18, 2008 by Laura from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall appearance and cleanliness of hotel was excellent.
• Poor choice of restaurants which were expensive.

“This hotel is excellent, everything you would expect from a resort or 5 star hotels. The room was beautiful, tiled marble floors were great and the room had a balcony. Unless you want to pay more the rooms will over look the lagoon instead of the ocean but it was still a nice view! The room was cleaned thoroughly each day and is morning beverages were brought on time everyday. I had a problem getting onto the Wi-Fi network but they were very helpful and the problem was resolved. The pools are really nice there are 2 main ones and then a kids pool and Jacuzzi, all are great. There is also a beach side pool and bar. The beach is nice, plenty of loungers but it are quite small due to Hurricane Wilma in 2005 and there are rocks which means that you can't really swim. We did go in to the ocean on one of the days when it was calmer but you have to be careful. Nicer rock free beaches can be found on the north of the hotel zone. Overall we had an excellent time and would recommend this hotel to anyone. Its on the quieter side for Cancun so ideal for families or people who don't want to be woken up at 4 am but party goers.”

Apr 15, 2008 by Martha from Ann Arbor, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was very friendly. Nice location and beautiful beach.
• Price for food and drinks.

“Hotel was safe, clean and friendly. Bus line was across the street and very easy to use.”

Apr 11, 2008 by Connie from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The hotel was lovely, food delicious, views were knock outs, and the staff could not do enough for you.
• Can't think of one thing we didn't like.

“We had a wonderfully relaxed vacation. I took scuba diving lessons on property at our pool, with an excellent instructor and then went out with a group that afternoon for our first 1 tank dive. Everything was handled by the Omni Resort and was seamless. On our last day I slipped by the pool and hurt my wrist. The hotel manager insisted on sending me and my husband to the local private hospital. We were driven by his assistant who stayed with us the whole time and acted as our interpreter. Turns out it was just a sprang as I suspected but the hotel picked up the bill. For our first trip to the Omni Resort in Cancun, we were certainly well taken care of.”

Apr 10, 2008 by Adriana from Vancouver, WA
Overall Rating: 2
Cleanliness:[4] • Staff:[1] • Location:[7]

• Hotel grounds.
• Food, service, smelly rooms.

“I would never stay here again, the room was very smelly, a dinner for two people with two entrees and two drinks and two deserts was $100, the quality of the food was horrible, service was slow and not customer oriented, the whole place was at best 3 star mediocre.”

Mar 23, 2008 by Bassam from Dallas, TX
Overall Rating: 5
Cleanliness:[8] • Location:[7]

• Good place nice beach and good food.
• They charged me 50 dollars for Minibar although there were 3 beers and 3 cokes that I didnt even touch.

“Overall a great experience until I got the room bill was there on spring break and was a good place in terms of not having to many spring breakers, every kind of person stayed there and were respectful.”

Mar 16, 2008 by Mehmet from Boston, MA
Overall Rating: 2
Cleanliness:[4] • Staff:[1] • Location:[8]

• Location.
• Staff unfriendly, staff does not know English. Food was terrible.

“Definitely it is the worst hotel that I ever stayed. Floors and rooms smell mold. Very poor service. It is very difficult to find someone who knows English and understands you.”

Mar 6, 2008 by David from Fargo, ND
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Nice facility, cordial staff and convenient location.
• Problem at check-in.

“It is a nice facility with a cordial staff.”

Mar 5, 2008 by Dave from Renton, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Great ocean view.
• Beach was gone & food was marginal at best.

“Nice hotel, but did not live up to it's 5 star rating. I would say it was a middle 4 star. The food was very marginal and we were thrilled we didn't get the all inclusive. Heard many complaints from other guests about the food too. Hotel was clean and staff was very pleasant.”

Mar 4, 2008 by Lisa from Seattle, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice beach, pool and beach restraint.
• A little hard to get a chair at the pool.

“I got a great deal on this hotel and was pleased. There is a good seafood restaurant right across the street and a bar with live music.”

Feb 24, 2008 by Dave from Loveland, CO
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[6]

• View of the ocean was very pretty.
• The hotel is old and in need of renovation. The high pressure timeshare sales ruin the atmosphere.

“The pool areas were large, but the lounges were taken by early morning. The exercise room was overpriced for what was available (esp. When they are free at the Hilton and the Marriott) Resort prices at the restaurants which were serving all inclusive quality meals, they need a separate for purchase menu. Rooms were ok, but very noisy! The marble floors in the rooms and in the hallway made it very noisy if any body was talking in the hallway. Not a place we will be returning to.”

Feb 20, 2008 by Rob from New York, NY
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[3]

• Nothing.
• Staff, service and room.

“It is not a five star or even four star hotel. They treat their customers badly, they are rude, and not helpful. This hotel should not be rated as 5 star and I should get my money back for this horrible experience. This hotel nickel and dimed people and they were just plain rude. My room had AC units below the balcony which were loud. It was a horrible experience from start to finish. They even had the nerve to try to charge me for a soda from the mini bar that they had emptied for me when I arrived. I had to sign two separate documents as proof I did not drink it. I was treated like a criminal.”

Feb 10, 2008 by Michael from West Los Angeles, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[4]

• Many pools, beach, and marble floors through out the rooms and lobby.
• I couldn't get an ocean view room. Also my request for checking out at 1 instead of 12 was rejected!

“Omni Resort is between Oasis and Hilton far away from the center of Cancun. Omni resort is mostly suited for families with children that enjoy quiet surroundings. The pools were beautiful and the beach access was easy. Even though the location is somewhat far from the malls and restaurants, the bus fare is 65 cents per person that will take you anywhere 24 hours per day. I transferred to Hyatt Regency for the last 4 days of my stay. Hyatt is a much better hotel with best location and view and even less expensive!”

Jan 31, 2008 by Sheila from Salt Lake City, UT
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• The front desk check in clerk was extremely helpful and gave good advice about taxis.
• Plumbing problems.

“Though I liked the check in person and the advice she gave me on taxis, I was disappointed that night in my room. The faucet leaked, and the shower only partially worked.”

Jan 30, 2008 by Gretchen from Hebron, KY
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[5]

• The balcony seats.
• The TV didn't work properly, the bath floor was leaky, there was a layer of dust under the furniture, no blanket on bed (just sheet and spread).

“This hotel did not stand up to all it boasted. My friend and I would give it a three and a half star rating at best. Our TV did not work properly and it was an older model. Our bed had no blankets, only sheet and spread. The bathroom floor was leaky and old. There was a thick layer of dust under the nightstand when I reached under it to retrieve something I dropped.”

Jan 30, 2008 by Kevin from Saint Louis, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Nice pool area.
• Lobby seemed somewhat dark and gloomy.

“Hotel is representative of its 3 star rating. Did not eat at any of the restaurants. Lobby was somewhat gloomy, needs updating. Pool area was quite nice. Staff was attentive.”

Jan 16, 2008 by Donald from Medicinehat, AB CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The pools were great & pool bar.
• The restaurant was poor & the only one on complex apart fro Da Vinci's which had to be booked separately.

“A very nice hotel. The rooms had beautiful views of the sea & pool areas & were near a bus stop for going to other parts of Cancun. There is one restaurant across from the hotel but the rest were either a bus journey or fair walk to them.”

Jan 14, 2008 by Joel from Provincetown, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Beautiful pools and beach location.
• Dinner buffet was very expensive and the staff began dismantling it before we finished.

“Beautiful hotel, friendly staff, great location. Breakfast was good, but I wouldn't want a long, all-inclusive vacation there, as I might grow tired of the food.”

Jan 5, 2008 by Joseph from San Jose, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[5]

• Pool area and beach.
• Room service and housekeeping.

“There was one day when housekeeping didn't clean our room even though we left at 8 AM and didn't return until 5 PM. There was another day when we spent almost the entire day in our room. We hung the Do Not Disturb sign but housekeeping still knocked on our door, more than once and even called us to ask if we wanted our room cleaned. Apparently the Do Not Disturb sign doesn't mean anything. At one point during the same day, the hotel decided to deliver a New Year's Day card and a disposable camera as a gift. When the guy knocked on the door and we didn't respond right away, he opened the door! Mind you we still had the Do Not Disturb sign on the door. They did give us a complimentary breakfast beverage sign that we could hang on our door to place the order. On the other side of the sign, you could also order food. I ordered something and when room service delivered the drinks in the morning, they didn't deliver the food!”

Dec 31, 2007 by Albert M. from Winchester, MA
Overall Rating: 6
Cleanliness:[7] • Staff:[2] • Location:[8]

• Nice view.
• Host is not honest.

“Check in is a big headache.”

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Amenities at Omni Cancun Hotel and Villas, Cancun

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Beach Business Center Concierge Fitness Center or Spa Free Parking Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Mini Bar No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Tennis