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Omni Cancun Hotel and Villas
Blvd Kukulkan L 48,
Cancun, Mexico
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Average User Rating: 7.5 Cleanliness:[8.0] • Staff:[7.5] • Location:[8.0] Based on 250 user ratings |
Apr 14, 2009 by
Carla from San Francisco,CA
Overall Rating: 8
“Hotel was clean, staff was friendly, food was average. The beach area was a deception. there was almost no beach and once in the water, it was very rocky, almost painful to go in the water without shoes.”
Feb 17, 2009 by
Frank from Glen Burnie,MD
Overall Rating: 1
“The interior of the hotel and pool areas were fine. The restaurants were a real disappointment. Poor quality and selection including Buffet. Most disappointing was the condition of the beach. The condition was the result of a hurricane from several years ago and not a seasonal change due to recent weather. Will not stay.”
Feb 11, 2009 by
Renee from Lineville,AL
Overall Rating: 10
“This hotel was great, the beach area was a little small, probably not an ideal beach for small kids. The views were to die for. I would stay here again.”
Feb 7, 2009 by
Jeff from Minnesota
Overall Rating: 6
Cleanliness:[5] •
Staff:[8] •
Location:[7]
“The Omni was great for a first-time experience in Cancun, but I don't think we'll be back. I think the Omni never quite recovered from the hurricane that wiped out much of Cancun a few years back. The beach was rocky and un-swim able. The pools were always freezing. People outside, enjoying pools and life disappears after 5:00 every day - there are only a handful of people in the restaurants, and the same in the lobby bar. Very dead, and we were by no means looking for a party. The hotel had a very must smell and everything in your room was constantly damp. Toilet never worked properly, and although we asked daily for it to be fixed - we were constantly told they'd send someone up, but it never happened. The food was something to be desired. The buffet restaurant was terrible. Its slop much like you'd remember from grade school cafeterias. DaVinci, the Italian restaurant was fantastic, but it's quite pricey, and if you're all inclusive like we were, they restrict the mount of times you can eat there. The one shining thing from the Omni was the staff. Always friendly, always attentive, and remembered us.”
Feb 3, 2009 by
Elaine from Clinton,MD
Overall Rating: 9
“The hotel was an excellent condition. The staff was extremely friendly, helpful and very pleasant. The location was perfect to catch cabs and public transportation. I truly recommend any person looking for a great vacation-this is the place to stay at.”
Jan 27, 2009 by
Renay from Brighton,MI
Overall Rating: 9
“Loved the location. The property was very well kept and we had no pressure to go to time share meeting. We were approached once and we declined and no one bothered us again. Loved the restaurant and convince store across the street for our hotel.”
Jan 18, 2009 by
Rudy from Chino Hills, Ca.
Overall Rating: 9
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“From the location, to the staff, to the restaurants, to the rooms, to the beach, and to the service nothing Ive experience compares. Like stated earlier I've been a club member since 2002 and in the past 6 years I've seen the results of 3 upgrades to the hotel. Obviously management has made their guests enjoyable stay their top priority all while increasing their rates only 3 of the 6 years we have been members. I'm getting married in April and for our honeymoon my Fiancé and I are very excited to spend 2 weeks with the wonderful people and staff of the Omni as were always treated like royalty.”
Jan 6, 2009 by
Kerry from Henderson,NV
Overall Rating: 4
“Walls are very thin, Maids drag furniture when cleaning room, doesn't help when you want to sleep in and the people upstairs have checked out.”
Sep 12, 2008 by
Lisa from Paramus, NJ
Overall Rating: 3
Cleanliness:[3] •
Staff:[10] •
Location:[8]
“The Cancun Omni did not meet our expectations of the Omni brand. While the hotel staff was very friendly and helpful and the main portions of the hotel were clean, we were very disappointed with the outdoor facilities. The pool was so dirty that you could not see your hand under water. The surfaces were slippery. Locations to pickup towels were not well marked. Children's pool did not offer easy access.”
Aug 14, 2008 by
Ruby from Hill
Overall Rating: 8
Cleanliness:[8] •
Staff:[8] •
Location:[10]
“My husband and my son and I stayed at the Omni Cancun for a week to celebrate our 20th wedding anniversary. This is our first time in Cancun. We were not at all disappointed with the hotel. Check in was quick, bell staff was polite, housekeeping was very good and the wait staff was very attentive. I would not hesitate staying here again. I wouldn't rate the food as excellent - it was good.”
Jul 24, 2008 by
Dave from Eden Prairie, MN
Overall Rating: 9
Cleanliness:[9] •
Staff:[10] •
Location:[9]
“Good hotel and location. Excellent staff - very attentive to our needs.”
Jul 2, 2008 by
Alvin from Mctaylor
Overall Rating: 10
Cleanliness:[10] •
Staff:[9] •
Location:[10]
“I just got back from this hotel a few weeks and I must say. It was a great resort. Great for singles and couples. I regret going in late June I should have going during mid July, as they are preparing for high season and it looks amazing to what they are planning. This hotel is a must do again.”
Jun 30, 2008 by
Cathy from Bridgewater, NJ
Overall Rating: 5
Cleanliness:[6] •
Staff:[5] •
Location:[7]
“Would have liked more shops around the area.”
May 28, 2008 by
Calvin from New Paltz, NY
Overall Rating: 9
Cleanliness:[10] •
Staff:[9] •
Location:[7]
“Overall we're satisfied with the hotel. The restaurants in the hotel were excellent, but expensive. Receptionists were so nice and they were willing to accommodate with customers at any way possible.”
May 4, 2008 by
Michael from Palisades Park, NJ
Overall Rating: 2
Cleanliness:[4] •
Staff:[1] •
Location:[3]
“Room was more what one would expect in a 3 star hotel. Service was horrible, from the front desk to the maid service. The lobby had no AC and one would sit there just sweating. Room AC was a little better, but not much.”
Apr 21, 2008 by
Guadalupe Y. from Portland, TN
Overall Rating: 10
Cleanliness:[10] •
Staff:[9] •
Location:[10]
“Overall great experience. We had a.”
Apr 18, 2008 by
Laura from New York, NY
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“This hotel is excellent, everything you would expect from a resort or 5 star hotels. The room was beautiful, tiled marble floors were great and the room had a balcony. Unless you want to pay more the rooms will over look the lagoon instead of the ocean but it was still a nice view! The room was cleaned thoroughly each day and is morning beverages were brought on time everyday. I had a problem getting onto the Wi-Fi network but they were very helpful and the problem was resolved. The pools are really nice there are 2 main ones and then a kids pool and Jacuzzi, all are great. There is also a beach side pool and bar. The beach is nice, plenty of loungers but it are quite small due to Hurricane Wilma in 2005 and there are rocks which means that you can't really swim. We did go in to the ocean on one of the days when it was calmer but you have to be careful. Nicer rock free beaches can be found on the north of the hotel zone. Overall we had an excellent time and would recommend this hotel to anyone. Its on the quieter side for Cancun so ideal for families or people who don't want to be woken up at 4 am but party goers.”
Apr 15, 2008 by
Martha from Ann Arbor, MI
Overall Rating: 8
Cleanliness:[9] •
Staff:[9] •
Location:[8]
“Hotel was safe, clean and friendly. Bus line was across the street and very easy to use.”
Apr 11, 2008 by
Connie from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[9] •
Staff:[10] •
Location:[9]
“We had a wonderfully relaxed vacation. I took scuba diving lessons on property at our pool, with an excellent instructor and then went out with a group that afternoon for our first 1 tank dive. Everything was handled by the Omni Resort and was seamless. On our last day I slipped by the pool and hurt my wrist. The hotel manager insisted on sending me and my husband to the local private hospital. We were driven by his assistant who stayed with us the whole time and acted as our interpreter. Turns out it was just a sprang as I suspected but the hotel picked up the bill. For our first trip to the Omni Resort in Cancun, we were certainly well taken care of.”
Apr 10, 2008 by
Adriana from Vancouver, WA
Overall Rating: 2
Cleanliness:[4] •
Staff:[1] •
Location:[7]
“I would never stay here again, the room was very smelly, a dinner for two people with two entrees and two drinks and two deserts was $100, the quality of the food was horrible, service was slow and not customer oriented, the whole place was at best 3 star mediocre.”
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