Oasis Cancun All Inclusive

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User Reviews for Oasis Cancun All Inclusive, Cancun

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Dec 19, 2009 by Frank from Norfolk
Overall Rating: 1
Cleanliness:[2] • Staff:[5] • Location:[2]

• They helped us relocate to a better hotel.
• Treatment plant smells and brown tap water.

“We booked Oasis Cancun for November 26 through December 10, 2009. This hotel has so many problems that we had to move out. We were willing to upgrade just to get out of the hotel. Problems at Oasis Cancun include: their treatment plant gives off a foul stench, which is only noticeable in the immediate vicinity of the entire complex. My wife has asthma and was on her rescue medication the 4 nights we were there. As soon as we transfered out, she had no need to use her rescue medications. The food and wait staff was terrible on several nights. (They were excellent on our first day.) The last straw was when the bath water turned brown. In our opinion, the manager clearly has no clue on how to manage the Oasis Cancun resort. The hotel was booked with 1800+ rooms which may have caused the problems. If you need more details, let us know.”

Dec 15, 2009 by Elvis from Kentucky
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Love the activities, location, staff, cleanliness.
• Weather was yellow but after 5 minutes it got clean.

“I am really mad what people lie about. This hotel is awesome, perfect, cool, I don't find a word for it. I have no clue what these people are writing but none of those nonsense is true. This is my second time I am staying at this hotel. People are nice and helpful. When I arrive, they took my luggage to a storage until 3 pm check in time. I was given bracket to go and eat where great food is and awesome choice. Rooms are very big and clean,restrooms are very clean. Weather was not good yellow but if you let it run for 5 minutes, it cleans out. That's the only bad thing I had at that hotel res is cool. Pool is large and beautiful. There is bars next to the pool. Balcony view I had and beautiful one. They gave us, mistakenly, a room with two beds but they changed in couple minutes when we asked to. I loved my time in this hotel and I am looking for Next year again. I recommend this hotel for every one, family, young, or older, everyone. Don't believe those comment of ignorant people.”

Oct 27, 2009 by George Traveler from Smallville
Overall Rating: 10
Cleanliness:[2] • Staff:[10] • Location:[10]

• We got to leave.
• We went there in the first place

“I personally enjoyed the mold. The respiratory problems I encountered were a fair trade for the gorgeous grounds and magnificent food. We ignored the filth, bugs, mold, wet towels, empty refrigerator it didnt work anyway, and the broken AC in the room. The door that didnt lock wasnt a issue either, we just packed up and took our luggage with us each day. The down side to carrying the luggage around was the timeshare people always thought we were just arriving and followed us around constantly. It was inconvenient at the swim up bar also, but after a few days we learned to wrap the luggage in garbage bags and just let them float near us.”

Jan 20, 2009 by Colleen from St. Paul, MN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Not one thing. This hotel should be shut down completely!
• Roach infested and filthy. Terrible service, disgusting food, pitiful joke of a nightclub.

“Stay somewhere else! This was the worst hotel I have ever stayed in. The room had roaches! The locks on the door and sliding glass doors didn't work. They did not clean the sheets, they made the beds with dirty sheets and sometimes no pillow cases. There were no wash cloths. The shower did not work. When I called the front desk for washcloths they hung up on me. It took 2 days to get a broken old hairdryer. The staff was rude, uniforms were always dirty; they looked disheveled and either bored or irritated at all times. The restaurants were dirty, the food was garbage. The dishes, glasses & silverware were dirty. The beach was littered with trash, broken glass, plastic cups at all times. The other guest staying there were drunken teenage boys and girls passed out everywhere or just loud drunk and obnoxious.”

Oct 22, 2008 by Tracy from Oklahoma City
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[9]

• The location to the airport was great and the water is beautiful on the beach.
• The staff, the service, the leaky roofs and hallways, toilets and the room.

“This place was a dump. Water was dripping from ceilings, the rooms were dirty even after they were cleaned, and the staff was very unhelpful. It was a big deal for them to even get you a bottle of water. The restaurants were not all open when they were scheduled to be, one of our friends slipped down a flight of stairs because of water on them. I was applauded that we made this trip for our family and friends to this particular resort. We have traveled to Cancun over 10 times and have never had an experience like this.”

Jun 30, 2008 by BERT TAINOW from KENDALL PARK ,NJ
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[8]

• Leaving.
• Food, staff.

“I stayed at the Oasis Cancun with my wife and two kids. Being an airline employee I travel a lot and have been everywhere we have been to Cancun 3 times before and stayed at other resorts which were very good. This was the worst place that I ever stayed at the food so bad that we had to go out of the resort to eat, they would not let you check in until after 3 pm. It was so bad that we could not wait to go back home.”

Jan 2, 2008 by chris from Toronto
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[8]

• The beach, the location.
• The employees, the food poisoning, the thievery.

“I don't whine about petty things, I was just there to drink and have a good time on the beach. Let's see where to start. The manager actually got in my face like he was angry and said no one has ever gotten sick from eating meat there. Of course when I tried to contact head office, I got no response. I'm not lying, Ive traveled all over the world and this was bar-none the worst place Ive ever been. The beach was perfect of course; the hotel itself was actually pretty nice despite the construction going on. But overall this place is terrible! Trust me, go somewhere else if youre going to Cancun.”

Jun 28, 2007 by Dave from South Texas
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[7]

• Food was good - steak house was great.
• Loud rude guest & wet rooms.

“We arrived on June 20th 2007 at noon and could not check in until after 3pm, hotel policy, no exceptions. We were given our bracelets so we could eat and drink at the designated places. We have stayed at this resort before, and it has changed. The resort representatives state 90% of there clients are from the USA or Canada, and they cater to this group, but not so. The place has good food, a nice pool area, and a good beach. The place is overrun with teenagers and is not a place for families or people over 45. We met a couple with two teenage sons and they said it was too rowdy for them. The place is slowly moving toward a more upscale cliental by making much of the place available to the the guest only. This is not working because many of the teenagers we met had wrist bands and were just as loud and ill mannered as those in the section. If you are looking for loud noise, screaming teenagers, and slamming doors from midnight to 5 am this is the place. If you like loud drunks, bad behavior, and teens cunning in line all day and night, this is the place. The rules differ depending on who you are and where you are from. We did meet some very nice people, and some staff were very helpful, but the leaking air conditioners, wet rooms, out of order elevators, and loud noise will make us choose another place next time we are in Cancun.”

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