Crowne Plaza Hotel METROPOLITAN

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User Reviews for Crowne Plaza Hotel METROPOLITAN, Tokyo

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Jan 7, 2008 by Eddy from Vancouver, BC CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very professional and friendly services.
• The lobby can be better.

“Very friendly and helpful staff. Comfortable rooms. And tasty buffet lunch on ground floor.”

Sep 24, 2007 by Kevin from Atlanta, GA
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[3]

• Friendly staff.
• Prefabricated bathroom.

“Hotel has tiny rooms with prefabricated bathrooms. Although the public areas are a full three star, and staff are excellent, the bed rooms are small, and the prefabricated bathrooms make it impossible to rate this hotel as three stars.”

Sep 17, 2007 by Dana from Menlo Park, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent location.
• Very small rooms and poor internet access.

“The room I stayed in that was supposed to accommodate two people was tiny - there wasn't even a desk in the room and we could barely fit both suitcases. Also, we had a lot of problems with the internet access and it not working half of the time. Support was no help on this issue. I stayed at this hotel last year and the experience I had this time made me wonder if I was even at the same hotel.”

Jun 27, 2007 by Minh from Arcadia, CA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[3]

• Airport bus stop.

“They gave us an economy room (quarter size of American standard room) with plastic restroom. I got a portable restroom & tiny bed room which below "motel 6" standard.”

Jun 24, 2007 by Mark from Petaluma, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Superb customer service.
• Rooms small and hard beds but expected in Asia.

“Very decent hotel in excellent location for transit everywhere in Tokyo. Rooms are typically small and not American but this is Asian norm like Bukuro is a great little restaurant/retail district with everything easily walked to. Location is great with the main Manometers central loop train line right next to the hotel.”

Jun 23, 2007 by Echo from Hopewell Junction, NY
Overall Rating: 3
Cleanliness:[9] • Staff:[8] • Location:[10]

• This hotel is at a very convenient location.
• Our noise reduction earphone was stolen in the hotel room.

“In general, this was a good hotel to stay at. Although the bedroom is very small comparing to hotel rooms in united states, this is a very common size in Japan. The only thing that we were disappointed at was that our Bose noise reduction earphone was stolen from the bedroom while we were out exploring.”

May 22, 2007 by Terresa from Perth, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Japanese suite is unique and comfortable. Very nice.
• The standard rooms are a touch too small.

“The customer service was fantastic, the rooms were fresh and very clean. The situation is a five minute walk from a train station, ample food and shopped within walking distance.”

May 14, 2007 by Adam from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Location, amazing helpful staff, and free internet.
• Less money is always better.

“This hotel was a great experience. Helpful English speaking staff will help you call other Japanese places to make reservations. The rooms were great and the facilities were spotless. Direct bus service from the airport was a definite plus.”

Apr 10, 2007 by George O. from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Outstanding Staff and central location very close to the Metro.
• Bed mattress is very thin.

“Overall a very nice hotel. Every staff member is great and very attentive. Lobby is very classy and the business center is outstanding. Free Internet.”

Apr 4, 2007 by Maryonna from Thornhill, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Airport limo non-stop from Narita & in the heart of shopping & restaurant areas.
• None.

“I could specify a non-smoking room and they had to put us in a smoking room due to no vacancy. Hotel staff took the earliest opportunity to switch room the following morning without my need to contact front desk.”

Mar 27, 2007 by Angela from Playa Vista, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotel was very clean. The experience was great once we received a new room.
• We were initially placed in a non-renovated room. It was difficult to communicate that we wanted to be moved to a renovated room.

“The location is great and the staff was very nice and helpful.”

Jan 10, 2007 by Ratan B. from London, ON CA
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location was wonderful.
• Room very small.

“Great and attentive staff nice tea room and lobby rooms too small.”

Jan 3, 2007 by John from Atlanta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was amazing and the hotel presented itself well.
• Rooms were being refurbished and I had a room that was not.

“The location is great. Only a few blocks from a major train station so you can easily get all over Tokyo. The hotel itself was very nice, but be sure to ask for a room that is refurbished.”

Jan 2, 2007 by Greg from Saipan, HI
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice hotel on outside and good service.
• Room too small for price.

“The hotel is fine for a single traveler however the price was too high for the size of the room.”

Oct 27, 2006 by Bruce from Pismo Beach, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Good value.
• Small rooms

“Small Rooms!”

Oct 18, 2006 by Gary from Turlock, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Kind of dirty.
• Kind of dirty.

“noisy because of the kitchen renovation.”

Oct 16, 2006 by Josh from Washington, DC
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Great customer service.
• Rooms were small.

“Great location and great customer service.”

Aug 23, 2006 by Tedd from Las Vegas, NV
Overall Rating: 5
Cleanliness:[7] • Staff:[9] • Location:[6]

• Close to the JR Train station and Metro.
• Very Small Rooms.

“The hotel was nice, and had all of the amenities of a four star hotel. However the rooms where so small that having two people in own room made it very uncomfortable. The Bed (1 double for two people) was very uncomfortable (even by Japanese standards). Also the 1000 Yen charge to use the pool was a bit too much. The rooms did have free high speed internet which was nice as it is quite typical in Japan to be charged 1500 yen. I personally would not stay here again because the room was to small. I have traveled all over Asia and have rarely seen a room this size, especially for the price.”

Aug 22, 2006 by Malcolm from Valencia, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, good price for Tokyo.
• Extra charge ($12) to use the hotel pool.

“Superb location at Ikebukuro station, easy access to JR and Tokyo Metro, good restaurants locations nearby, along with shopping in the Metro plaza.”

Jul 23, 2006 by Pamela from Lexington, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Good location.
• Room space is too small.

“Convenience and relaxed.”

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Amenities at Crowne Plaza Hotel METROPOLITAN, Tokyo

120 AC 220 AC Barber Shop Barber/Beauty Shop Boutiques Business Center

Conference Facilities Guest Laundromat Mini Bar Outdoor Pool Parking Pool