Carlton Crest Hotel Sydney

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User Reviews for Carlton Crest Hotel Sydney, Sydney

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Dec 15, 2007 by Vlad from Sydney
Overall Rating: 5
Cleanliness:[7] • Staff:[2] • Location:[8]

• Swimming pool and proximity to CBD.
• Complaints were not handled properly clearing lady accidentally threw out a plastic bag with $300 worth of makeup.

“Excellent location so it's very close to most central places in Sydney. Also within walking distance to central railway station. Staff however made our stay terrible. Cleaning staff accidentally threw out a plastic bag left in the room and they refused to compensate even after speaking to the manager and writing a letter because they argued that it was stolen and I should have kept valuables in the safety deposit boxes. The thing is makeup is not considered as "valuables" and their argument is flawed because the security records indicate that the door was not opened by anyone other than the cleaning staff. This really stuffed up the holiday because the makeup bag contained some medication which was difficult to obtain easily. Mistakes happen but absolutely every single staff member Ive dealt with at this hotel treated my girlfriend and I as children.”

Mar 10, 2007 by William from Fort Collins, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Safe, clean, helpful staff.
• Name change one week prior to stay was confusing.

“Clean, quiet, covalently located, helpful staff.”

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Amenities at Carlton Crest Hotel Sydney, Sydney

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Hairdryers Available Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable