Solihull Moat House

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User Reviews for Solihull Moat House, Solihull

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Feb 25, 2008 by Gordon from San Marcos, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Centrally located. Excellent room service. Comfortable rooms.
• Dining room service not particularly good.

“Ideal location for many trips in the area. Very good rooms. Attractive hotel building obviously recently renovated. Easy access to town and shops. No problem in recommending this hotel at Solihull to others.”

Apr 22, 2005 by David from Westbourne, United Kingdom
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• An excellent hotel to stay in. Clean, tidy and well managed.
• None

“An excellent hotel to stay in. Clean, tidy and well managed.”

Mar 17, 2005 by James from Southampton, United Kingdom
Overall Rating: 2
Cleanliness:[2] • Staff:[8] •

• Location superb. Price excellent.
• First non-smoking room smelt of smokers. Breakfast was luke warm. Noisey children.

“At reception they had no details of our stay but resolved this quickly. Our first allocated non-smoking room smelt of smokers so asked for a change which again was dealt with quickly and efficiently. There were a party of children (aged about 10 to 12) who were running around the corridor, knocking on each others doors and shouting. We had a couple of telephone messages from these children but when we complained this was dealt with.
The biggest complaint about this hotel is the breakfast that was only luke warm and apparently after talking to another guest was the same every morning unless you were down to eat at 6.30 when breakfat was hot but only half of it was available.”

Mar 16, 2005 by Peter from Market Harborough, United Kingdom
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Close to shopping & entertainment for one of my colleagues who came from abroad

“It was as I expected”

Mar 9, 2005 by Elizabeth from Gloucester, United Kingdom
Overall Rating: 3
Cleanliness:[2] • Staff:[6] •

• Nice food
• The bathrroom was very unclean and in need of redecorating. eg mould around the bath, rusty shower rail. Dirty walls. Broken toilet roll holder.

“The standard rooms are well below standard and are hugely over priced for what they are. The rooms a spacious but dark, unkept and not particularly clean. The double bed was very small and uncomfortable. The pillows were hard.The bathroom was unclean. When I complained, I was moved to another standard room. It was in the the same state of disrepair. Mouldy bathroom, broken toilet roll holders, rusty shower rail, plain, and unclean. I will never stay there again.
The food however, was lovely.”

Jan 11, 2005 by David from Camberley, United Kingdom
Overall Rating: 7
Cleanliness:[6] • Staff:[6] •

• Upgrade given as an apology for Smoking Room being given to me. Room therefore was spacious and well equipped
• No smoking room requested, given a smoking room and told that a n/s room isn't guaranteed.

“Good location of Hotel - upgraded room very good, Breakfast very good, but no a la Carte menu available from the resaurant, only Table d'hote which didn't suit. Policy of not guaranteeing a non-smoking room after one has been requested is very poor, and means that if this policy is upheld, I cannot book with you again.”

Dec 21, 2004 by david from redditch, United Kingdom
Overall Rating: 7
Cleanliness:[6] • Staff:[8] •

• The main enterance and speed at reception where very good also the breakfast was arranged very well (no delay)
• The overall feel of the room that was in need of a refurbishment .

“As we were only stopping one night the hotlel was ok but if I had to stop any longer you would tend to feel that you were stopping in a older hotel the needed refurbishment apart from the reception and bar.”

Dec 15, 2004 by m from buxworth, United Kingdom
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Clean,comfortable and relaxing.

“A relaxing stay at a clean,comfortable and well organised Hotel.Staff
seemed competent and friendly.”

Nov 30, 2004 by Rebecca from Ware, United Kingdom
Overall Rating: 6
Cleanliness:[4] • Staff:[8] •

• The bed linen was nice and the beds comfortable
• The breakfast was awful! the chef came out with dishes and was very rude

“The hotel was clearly very busy due to Good Food Show and this was apparent during breakfast where NONE of the staff seemed to be able to cope. The tables were dirty and the cooked food was swimming in fat and generally under-cooked.
The Bathrooms lacked the usual complimentary toiletries.
The reception staff were very helpful and pleasant.
The hotel's strength is it's location near the town centre.”

Oct 8, 2004 by John from Castel, United Kingdom
Overall Rating: 7
Cleanliness:[8] • Staff:[4] •

• Excellent room, would ask for it again. Excellent leisure facilities.
• Poorly organised dining room, seemed to be no management in this area at all.

“Excellent location opposite a lively restaurant and shopping centre.

Particularly enjoyed the room, spaceous and comfortable, although due for some refurbishment, I would ceryainly ask for that room again. The Health suite was excellent and we enjoyed our time there.

Food was excellent but the dining room was totally let down by non existent management, going in for breakfast being a haphazard affair, no-one to even check we were actually staying in the hotel, and this was the same for the two days. Had to actually stop one of the waitresses to ask for coffee on the first day and on the second was told it's on the table in the corner help yourself. It was necessary to try several of the four jugs until the one with coffee in was found as none were marked, I saw several people doing this.”

Aug 31, 2004 by roger from mobberley, United Kingdom
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• Clean room, very good breakfast, good location
• Slow check i

  Amenities at Solihull Moat House, Solihull

  Air Conditioned Bath Tub Bidet Business Center City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Newspaper Hairdryers Available

  High Speed Internet Access In Room Movies Indoor Pool Iron Laundry/Valet Services Lounge Pets Allowed Pool Porters Public Address System Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Video Checkout