De La Ville InterContinental Roma

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User Reviews for De La Ville InterContinental Roma, Rome

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Nov 30, 2009 by Stephen from Marin County
Overall Rating: 3
Cleanliness:[9] • Staff:[1] • Location:[9]

• Good location.
• Non-existent service, poor food, a bit threadbare, and low-tech.

“Perhaps as I entered the hotel the customer light went off, but I was treated at best indifferently, at worst rudely and with disdain. I was not made to feel like a guest. I stay in hotels about 50 or more nights a year, all over the world; the De La Ville Intercontinental Rome is not a 5 star hotel, more like a 2 star at best. The Hampton Inn in Ukiah California does a way better job of customer service than this alleged 5 star hotel did. They even did my turn down service when housekeeping made my room in the morning so they did not have to return. My bed was turned down all day, not what you would expect at a world class hotel. I accepted the fact that they gave me one of their less desirable rooms, on the noisy street side, a little threadbare. The first night, I dined in my room with my son. Salad, Salmon and Spinach, Pizza and Pasta Pomodoro. The Pizza tasted like frozen dough with uninspired toppings, the Pasta reminded me of canned, the tomatoes in the salad were clearly unripe and tasteless. The server also told me that service was not included and wanted a tip, service was included. No drinks or wine. I knew Rome was expensive and I do not mind paying but overall it was one of the worst hotel meals I ever had, and that includes those in New Jersey. I will never eat in this hotel again. So if you do not mind poor service, terrible food and being treated like a pain, this is the place to stay.”

Nov 20, 2009 by David from Louisville,KY
Overall Rating: 10

• The location and that the hotel was very nice.
• It was pricey but very nice.

“This hotel was very nice. Exactly what you would expect from a 4-5 star hotel.”

Nov 19, 2009 by Brendan from Sherborn,MA
Overall Rating: 6

• Great location near the Spanish steps.
• No ability to adjust temperature. Couldn't sleep because of the heat and it was November and not hot outside!

“Great location. Friendly staff. Smallish room and bathroom, but nicely appointed in an old-world kind of way. The heat in the room, which could not be adjusted, spoiled the entire stay. Although it was in the 60's outside, it must have been in the 80's in the room making it difficult to sleep. An open window helped, but the 24-hour noise made leaving the window open impossible. Room did not have a view.”

Sep 28, 2009 by Kyle from Toronto,Canada
Overall Rating: 8

• Great location at the top of the Spanish Steps.
• Very small rooms.

“Location was great, very close to subway and walking distance to central major attractions. Nice enough hotel and rooms were small but standard European fare.”

Sep 20, 2009 by Gordon from Port Deposit,MD
Overall Rating: 8

• Close to center of Rome.
• Outside dirty, front desk not friendly.

“Arrived early and was able to get into room. When asking front desk information personnel were not at all helpful.”

Aug 17, 2009 by Olivia from Miramar,FL
Overall Rating: 8

• Concierge service was great. Elegant and quiet. Location was prime.
• Management was not helpful and/or flexible.

“This hotel is perfect for its location and it's kept very clean. The staff, in general especially the concierge, was very friendly and helpful, although the management was not as helpful and/or flexible in a situation concerning the breakfast. The room had a mini-bar supplied with sorted beverages for your use and a space for your personal use. There is a service charge for this space which is not mentioned at the time of check in. This charge was challenged and it was withdrawn.”

Aug 5, 2009 by Linda from Spring,TX
Overall Rating: 9

• Great location and, nice rooms.

“The hotel was very nicely decorated and was in a great location. The staff was not very friendly with the exception of one or two.”

May 21, 2009 by Jennifer from Charleston,WV
Overall Rating: 10

• Great views, great service, and great location. If you are looking for a good hotel in Rome, this is it.
• Stayed two different times, second time not as good as the first, couldn't get help with bags or service in bar easily.

“Overall great hotel. The first time we stayed was fantastic. Great service, great room, great location. If you are looking for a great hotel in Rome, this is it. Look for Antonio in the bar on the second floor. He gave us advice on a great place to eat, and you will never have better bar service. Concierge was amazing and went as far as calling the airline to discuss my moms wet luggage. He also called a car service and argued a better fare for us. Our second stay was not as good.”

May 14, 2009 by Katie from Akron,OH
Overall Rating: 10

• Location was excellent! Garden terrace was beautiful.

“We paid for an upgrade, and it was well worth it since we already got a great deal on the room. We had a king size bed (very uncommon in Europe), and a garden terrace. It was a beautiful room with a good-sized bathroom. Highly recommended!”

Apr 28, 2009 by Doris from Hampton,SC
Overall Rating: 9

• Concierges were excellent and most helpful, location was great and not too congested, near the subway and an elevator at the Spanish Steps.
• Concierges would not tell you about the elevator, had to find out from others, would not tell you anything about the subway, which we found very easy.

“The hotel is in a great location, not too congested. Everyone at the hotel was very courteous and helpful, especially the concierges. Bed was comfortable, room was clean but very small. The bathroom was nice. Don't know why they will not tell you about the subway and the elevator, which is right there and easy to figure out. Nice restaurant, but very expensive.”

Apr 17, 2009 by David from Washington
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location and concierge.
• Dusty rooms and expensive internet.

“We had a wonderful stay. The staff and hotel were delightful. Highly recommend the hotel.”

Apr 16, 2009 by Joanne from Bethesda,MD
Overall Rating: 9

• Excellent service. Great location.
• Small rooms-but that is Europe.

“My family enjoyed our brief stay. The staff was exceptional. The rooms were extremely clean, and attractive.”

Apr 8, 2009 by Fred from Riverview,Canada
Overall Rating: 1

• Location.
• Dirty, unfriendly staff, and worn.

“There are some great five-star hotels in Rome and this place is definitely not one of those. At best this is a 2.5 star tourist - class hotel. The rooms are worn (bathtub with a big chip out of it) lobby is tattered, the staff unfriendly and the rooms small and smelly. I have photos. Don't stay there. Do yourself a favor and check in at the Y. Sure to be a better experience.”

Dec 29, 2008 by Scott from Monclova,OH
Overall Rating: 10

• Concierge staff above and beyond call of duty.
• NA.

“Excellent hotel and staff. Very courteous and helpful at every turn. Hotel room very nice, but would have liked a bit more closet space. Complimentary gifts made this stay very special and one of the best trips we've had in a long time due to the attentiveness of the hotel staff and concierges.”

Sep 12, 2008 by Kyle from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great location right at top the Spanish Steps.
• Expensive internet.

“The hotel is centrally located on top of the Spanish Steps. It is very close to a subway and within walking distance of the Coliseum, Pantheon, Fountain of Trevi etc. Rooms are small but very nice.”

Sep 9, 2008 by Michelle from Las Vegas, NV
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[8]

• The location was acceptable.
• The room and bathroom were extremely small. The room needed a paint job.

“The only good thing about this hotel was the decent location. I was very disappointed in the hotel.”

Sep 4, 2008 by Pat from Lexington, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Black out shade on window.
• Small room.

“Excellent staff. We took a 5 day trip to Florence, and forget to take our American cash from the safe. We called and they told us they had it and were holding it for us until our return.”

Sep 3, 2008 by Donna from Lexington, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location, and the hotel itself was beautiful.
• Nothing.

“The hotel sits at the top of the Spanish Steps, in one of the most beautiful areas of Rome. The rooms were big, baths very elegant. Everything about it was first class. It was like we were dreaming.”

Sep 2, 2008 by Josh from Toronto, ON CA
Overall Rating: 3
Staff:[1] • Location:[5]

• The location was good.
• The staff was unfriendly, breakfast was 35 euro each and the room was tiny.

“I care not to complain about this hotel except to say it was the most expensive and the worst on our whole 3 week trip.”

Aug 27, 2008 by Richard from Candiac, QC CA
Overall Rating: 5
Cleanliness:[1] • Staff:[5] • Location:[10]

• The only thing I liked was the view from the roof terrace and the location.
• Poor cleanliness.

“Not please with the room cleanliness and friendliness of the staff. I found that the staff was very standoffish and did not proactively seek to make you feel welcome. When we asked advice of the concierge about what to do, places and shows to see, they were not very helpful. In addition I also rented a Hertz car for one day. Luckily the taxi driver knew of the drop-off location and got us there. The following day I returned the rental late as I could not find any open gas stations in Rome - and this using a GPS! I had to leave Rome and return to the highway to find an open gas station. I then returned my wife to the hotel because she was fed up and returned the rental shortly there after. After returning the car, I was told by the car rental attendant that "it's not my problem" that all of Rome is on vacation and proceeded to charge me for a full extra day. I tried to reason with him but he did not lift a finger to be helpful let alone pleasant. He explained that I could keep the car another day but I told him that I had a flight the next day and did not want to run into any further complications than I already have just prior to leaving. When I asked him I could speak to his manager or their head office he told me that neither was available due to vacations.”

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Amenities at De La Ville InterContinental Roma, Rome

24 Hour Front Desk 24 Hour Room Service Air Conditioned Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Bath Tub Bathroom Telephone Bidet Business Center CD Player Cellular Telephone Rental City Center Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Florist Free Newspaper

Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access In Room Movies Internet Access Laundry/Valet Services Lounge Mini Bar Multilingual Parking Pets Allowed Phone with speaker Porters Public Address System Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Secretarial Service Sprinklers In Rooms TV Remote Control Video Checkout

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