De La Ville InterContinental Roma

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User Reviews for De La Ville InterContinental Roma, Rome

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Nov 20, 2009 by David from Louisville,KY
Overall Rating: 10

• The location and that the hotel was very nice.
• It was pricey but very nice.

“This hotel was very nice. Exactly what you would expect from a 4-5 star hotel.”

Nov 19, 2009 by Brendan from Sherborn,MA
Overall Rating: 6

• Great location near the Spanish steps.
• No ability to adjust temperature. Couldn't sleep because of the heat and it was November and not hot outside!

“Great location. Friendly staff. Smallish room and bathroom, but nicely appointed in an old-world kind of way. The heat in the room, which could not be adjusted, spoiled the entire stay. Although it was in the 60's outside, it must have been in the 80's in the room making it difficult to sleep. An open window helped, but the 24-hour noise made leaving the window open impossible. Room did not have a view.”

Sep 28, 2009 by Kyle from Toronto,Canada
Overall Rating: 8

• Great location at the top of the Spanish Steps.
• Very small rooms.

“Location was great, very close to subway and walking distance to central major attractions. Nice enough hotel and rooms were small but standard European fare.”

Sep 20, 2009 by Gordon from Port Deposit,MD
Overall Rating: 8

• Close to center of Rome.
• Outside dirty, front desk not friendly.

“Arrived early and was able to get into room. When asking front desk information personnel were not at all helpful.”

Aug 17, 2009 by Olivia from Miramar,FL
Overall Rating: 8

• Concierge service was great. Elegant and quiet. Location was prime.
• Management was not helpful and/or flexible.

“This hotel is perfect for its location and it's kept very clean. The staff, in general especially the concierge, was very friendly and helpful, although the management was not as helpful and/or flexible in a situation concerning the breakfast. The room had a mini-bar supplied with sorted beverages for your use and a space for your personal use. There is a service charge for this space which is not mentioned at the time of check in. This charge was challenged and it was withdrawn.”

May 21, 2009 by Jennifer from Charleston,WV
Overall Rating: 10

• Great views, great service, and great location. If you are looking for a good hotel in Rome, this is it.
• Stayed two different times, second time not as good as the first, couldn't get help with bags or service in bar easily.

“Overall great hotel. The first time we stayed was fantastic. Great service, great room, great location. If you are looking for a great hotel in Rome, this is it. Look for Antonio in the bar on the second floor. He gave us advice on a great place to eat, and you will never have better bar service. Concierge was amazing and went as far as calling the airline to discuss my moms wet luggage. He also called a car service and argued a better fare for us. Our second stay was not as good.”

May 14, 2009 by Katie from Akron,OH
Overall Rating: 10

• Location was excellent! Garden terrace was beautiful.

“We paid for an upgrade, and it was well worth it since we already got a great deal on the room. We had a king size bed (very uncommon in Europe), and a garden terrace. It was a beautiful room with a good-sized bathroom. Highly recommended!”

Apr 28, 2009 by Doris from Hampton,SC
Overall Rating: 9

• Concierges were excellent and most helpful, location was great and not too congested, near the subway and an elevator at the Spanish Steps.
• Concierges would not tell you about the elevator, had to find out from others, would not tell you anything about the subway, which we found very easy.

“The hotel is in a great location, not too congested. Everyone at the hotel was very courteous and helpful, especially the concierges. Bed was comfortable, room was clean but very small. The bathroom was nice. Don't know why they will not tell you about the subway and the elevator, which is right there and easy to figure out. Nice restaurant, but very expensive.”

Apr 17, 2009 by David from Washington
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location and concierge.
• Dusty rooms and expensive internet.

“We had a wonderful stay. The staff and hotel were delightful. Highly recommend the hotel.”

Apr 16, 2009 by Joanne from Bethesda,MD
Overall Rating: 9

• Excellent service. Great location.
• Small rooms-but that is Europe.

“My family enjoyed our brief stay. The staff was exceptional. The rooms were extremely clean, and attractive.”

Apr 8, 2009 by Fred from Riverview,Canada
Overall Rating: 1

• Location.
• Dirty, unfriendly staff, and worn.

“There are some great five-star hotels in Rome and this place is definitely not one of those. At best this is a 2.5 star tourist - class hotel. The rooms are worn (bathtub with a big chip out of it) lobby is tattered, the staff unfriendly and the rooms small and smelly. I have photos. Don't stay there. Do yourself a favor and check in at the Y. Sure to be a better experience.”

Dec 29, 2008 by Scott from Monclova,OH
Overall Rating: 10

• Concierge staff above and beyond call of duty.
• NA.

“Excellent hotel and staff. Very courteous and helpful at every turn. Hotel room very nice, but would have liked a bit more closet space. Complimentary gifts made this stay very special and one of the best trips we've had in a long time due to the attentiveness of the hotel staff and concierges.”

Sep 12, 2008 by Kyle from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great location right at top the Spanish Steps.
• Expensive internet.

“The hotel is centrally located on top of the Spanish Steps. It is very close to a subway and within walking distance of the Coliseum, Pantheon, Fountain of Trevi etc. Rooms are small but very nice.”

Sep 9, 2008 by Michelle from Las Vegas, NV
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[8]

• The location was acceptable.
• The room and bathroom were extremely small. The room needed a paint job.

“The only good thing about this hotel was the decent location. I was very disappointed in the hotel.”

Sep 4, 2008 by Pat from Lexington, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Black out shade on window.
• Small room.

“Excellent staff. We took a 5 day trip to Florence, and forget to take our American cash from the safe. We called and they told us they had it and were holding it for us until our return.”

Sep 3, 2008 by Donna from Lexington, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location, and the hotel itself was beautiful.
• Nothing.

“The hotel sits at the top of the Spanish Steps, in one of the most beautiful areas of Rome. The rooms were big, baths very elegant. Everything about it was first class. It was like we were dreaming.”

Sep 2, 2008 by Josh from Toronto, ON CA
Overall Rating: 3
Staff:[1] • Location:[5]

• The location was good.
• The staff was unfriendly, breakfast was 35 euro each and the room was tiny.

“I care not to complain about this hotel except to say it was the most expensive and the worst on our whole 3 week trip.”

Aug 27, 2008 by Richard from Candiac, QC CA
Overall Rating: 5
Cleanliness:[1] • Staff:[5] • Location:[10]

• The only thing I liked was the view from the roof terrace and the location.
• Poor cleanliness.

“Not please with the room cleanliness and friendliness of the staff. I found that the staff was very standoffish and did not proactively seek to make you feel welcome. When we asked advice of the concierge about what to do, places and shows to see, they were not very helpful. In addition I also rented a Hertz car for one day. Luckily the taxi driver knew of the drop-off location and got us there. The following day I returned the rental late as I could not find any open gas stations in Rome - and this using a GPS! I had to leave Rome and return to the highway to find an open gas station. I then returned my wife to the hotel because she was fed up and returned the rental shortly there after. After returning the car, I was told by the car rental attendant that "it's not my problem" that all of Rome is on vacation and proceeded to charge me for a full extra day. I tried to reason with him but he did not lift a finger to be helpful let alone pleasant. He explained that I could keep the car another day but I told him that I had a flight the next day and did not want to run into any further complications than I already have just prior to leaving. When I asked him I could speak to his manager or their head office he told me that neither was available due to vacations.”

Aug 18, 2008 by Sharyn from Miami, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, nice room.
• Tiny room.

“Hotel is in a great location, at the top of the Spanish steps. We had the smallest room on the 6th floor. View of courtyard was fine. Bathroom was pretty and decent size. Employees were all nice and very helpful. Lobby was small and not exceptional.”

Aug 5, 2008 by Bobby A. from Roanoke, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location and very comfortable bedding.
• Full breakfast not included - should have been.

“I was disappointed with the size of the room and the walls were scared and in need of repair in some areas of our room - however it did have a terrace that was nice and bed & bedding was real comfortable. The best part of room was the bed. The bath rooms were small but in good shape and very clean. The breakfast area and patio was real nice and continental breakfast was nicer than expected but in other hotels complete breakfast was included. The location was great and should be considered a big plus - 50 yards from top of Spanish steps and walking distance to several major attractions. Tour bus can be taken at end of the street about 2 blocks walk. Another nice thing was 6th floor patio that overlooks the city and several attractions can be seen from there. Please get walls repaired in rooms and include complete breakfast - other than that this would be a good place to stay but I would rank it about a 4 star quality.”

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