Hotel Quito

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User Reviews for Hotel Quito, Quito

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Aug 24, 2007 by Tanya from Milwaukee
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[3]

• Good breakfast but be careful. It may be promised to you as part of your room but this promise may not be honored.
• Incredibly rude staff.

“This hotel is awful. Staff is rude, arrogant and uppity. Their service problems are so deep; it is unreachable through training seminars. The hotel has its good points: nice lobby, beautiful formal arrangements in atrium, wonderful breakfast with a nice view, when it is not fogged in. Does not make up for the shabbiness of the room and hall, strange smells, poor service, bad lighting in the room and second rate bathrooms that do not drain. There is a techno disco in the building that is suppose to be cool and is just sad. Did not have security problems but met a couple whose room was robbed.”

Jul 8, 2007 by Euard from Quito
Overall Rating: 4
Cleanliness:[6] • Staff:[2] • Location:[5]

• Views.
• Too warm room and unhelpful staff.

“very bad service, unhelpful staff and too warm in the rooms.”

1 of 1 people found this review helpful.

Sep 7, 2006 by Laura from Goshen, AL
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• THE INCREDIBLE VIEW!!
• The staff was sometimes unhelpful.

“The view is incredible and it is in a very safe and clean area of town. The rooms were very clean and the facilities, which included a pool and spa, where well kept. The hotel was very nice and comfortable and had a fairly reliable wireless internet connection for a minimal fee. The restaurant has a superior view of the entire Quito area. Overall, I though our stay there was an excellent value.”

0 of 1 people found this review helpful.

Mar 30, 2006 by Ellen from Eagan
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[5]

• The restaurant, Techo Del Mundo, is very good.
• Staff is indifferent to customers.

“This hotel should be closed. We booked it from the U.S. Upon arrival, there was no record of the reservation. The check-in clerk refused to take the voucher. They tried to charge us twice. Burned out light bulbs in rooms, shower that would not drain. The famed view from the balcony was a joke. The balcony door was bolted shut. The hotel overcharged us at the breakfast. Upon a call from our travel agent, they admitted their mistake, then refused to refund the money. Erwin Dominguez is the clerk who cheated us. Jesus Sanchez is the hotel manager who refused to correct the error.”

3 of 3 people found this review helpful.

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Amenities at Hotel Quito, Quito

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Concierge Express Checkout Fitness Center or Spa

Free Parking Laundry/Valet Services Meeting/Banquet Facilities Pool Restaurant Room Service Television with Cable