Hilton Paris

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Apr 24, 2009 by Mike from New York
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[5]

• Nothing.
• Expensive. No breakfast. Unfriendly.

“The hotel is not 4 star. It is in a state of deterioration. Unfriendly. Very expensive and poor daily cleaning.”

Apr 24, 2009 by John from Georgia, USA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[4]

• Nothing.
• They are unfriendly, unhelpful and dishonest.

“We checked in late on a Friday night and were placed in a balcony room on the third floor with no view of the Eiffel tower. The next morning waste liquid was draining into the shower from the room above. When I informed the staff they said they would send a technician to check it. I explained that this was a long standing problem with the ceiling all cracked and that the room was not usable They reluctantly moved me to the 6th floor with a better view but this did not happen to the evening and we could not shower. Every day I had to call room service to replace the coffee in the room. One day the room was never cleaned. I would never go to this hotel again. They are unfriendly, unhelpful, and dishonest. The hotel is also run down in its appearance and despite the high cost they do not provide breakfast like so many other European hotels do.”

Dec 2, 2008 by Doug from Marietta,GA
Overall Rating: 8

• Spacious comfortable room and you can almost touch the Eiffel Tower from your balcony.
• Lobby under renovation, restaurants were expensive and not up to Paris dining standards.

“Overall, we enjoyed this hotel very much, very large room with Eiffel view, nice facility, great location, we walked 1 1/2 block to the Eiffel Tower. Staff was friendly and helpful. Spend the extra dough and get the Eiffel view, worth every penny.”

Dec 1, 2008 by Jen from Fredericksburg,VA
Overall Rating: 6

• The noise, the banging at the walls.

“I do not recommend this hotel in November, it is probably their renovation time. I could not rest at all. The banging at the walls always woke me up in the morning.”

Oct 20, 2008 by Robin
Overall Rating: 10

• The helpfulness of concierge and front desk agents.

“When I arrived at the Hilton Hotel, I realized that I had either lost or had my wallet stolen, with all credit cards, cash and passport inside. The concierge/front desk personnel were so helpful, giving me directions to the police precinct and trying to reassure me. Later (after a miracle, I did retrieve my wallet at another police precinct) except all of my cash had been stolen. They allowed me use of the internet to print off some onward travel boarding passes/papers for free. The location of this hotel was 2 blocks from the Eiffel Tower, so gorgeous, as they light it at night. I would most definitely recommend this hotel to all of my friends and family and would like to stay there myself on another occasion.”

Sep 22, 2008 by Tony
Overall Rating: 9

• Great location and very close to subway and RER.
• Not all rooms have a view to the Eiffel tower.

“NA”

Sep 1, 2008 by Robert from Clarence Creek, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[5]

• Price was excellent!
• Looking it's age, not the best location.

“Our 6 day stay went just fine. Staff and cleanliness were top notch. But the hotel is showing it's age and starting to look shabby if you look closely. The air conditioning did not work but luckily the windows opened. Also, the location is not the best for Paris sightseeing.”

Aug 20, 2008 by L from Mississauga, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location. View of Eiffel Tower from room.
• We were given twin beds.

“Great location with a view of the Eiffel tower. Clean room. Fairly large for European standards. The only negative part was that my husband and I were given two twin beds instead of a Queen.”

Aug 19, 2008 by Ret from Saraland, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was right under the Eiffel tower.
• Couldn't figure out the shower (we had two rooms) couldn't figure out just one of them even though we called the desk.

“Convenient to downtown Paris, transportation. Safe location.”

Aug 17, 2008 by Philip from Woodinville, WA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[3]

• Nothing!
• Everything was horrible. This is called as a 4 star hotel, it is not even a 1 star hotel.

“Everything was horrible. This is called as a 4 star hotel, it is not even a 1 star hotel.”

Aug 9, 2008 by Kelly from Apo Ae, AE
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Could not beat the location! Customer service was excellent.
• Not impressed that the Hilton gave us a sub-standard room at first. Mold smell and broken a/c that could not be fixed.

“I agree with the four stars rating for European standards. Rooms more spacious than other Hilton's we've stayed at in Europe. Best Hotel location in Paris! View of Eiffel Tower from our room (felt like I could almost touch it), subway almost around the corner. Restaurants, bakeries and corner stores right there. Not near shopping although Subway is very close. Staff had no problem moving us from the mold room and they were very apologetic. I am however bothered and insulted that the Hilton hasn't taken that room out of circulation. Thankfully for Hilton administration, they have a great staff in Paris. Definitely recommend mostly because of the location!”

Aug 6, 2008 by Vic from Apo, AE
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[7]

• A refrigerator for personal use in the room.
• Did not meet cleanliness in room/star category.

“The hotel did not have a refrigerator to store personal items. It was utilized for goods sold by the hotel for a very steep price. The room was not ready at time of check in. I had to wait two hours before the final room was ready. The room looked like a 2 star stay with a CRT.”

Aug 3, 2008 by Michael from Del Mar, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• The location was two blocks to Eiffel Tower and excellent. For knowing when to avoid long lines to go up the tower.
• The room was sub standard but acceptable. The windows opened to the street below and were not acceptable for small children.

“Our room was not quite up to the typical standards of this hotel chain but our experience in all other respects was above average. The shower leaked water from the bathroom shower above us one night, the air conditioner was too weak to be effective, and the large picture windows looking out onto the street below had no child protection device and thus was not acceptable for small children. Even though we were on a low floor, our eight year old was preoccupied with opening the large window. All in all, the value for the room was high because the staff offered to relocate us to another room had we requested it and the location two blocks from the Eiffel Tower was the best.”

Jul 21, 2008 by Brad from Chesterfield, MO
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[7]

• Good location.
• Room appeared stripped down; no iron, coffee, etc.

“Decent hotel, nice location. Very expensive (27 euros) internet access!”

Jul 18, 2008 by Terry from Laguna Niguel, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[10]

• Location. It is right next to the Eiffel Tower!

“The location is spectacular, right adjacent to the Eiffel Tower. From our balcony on the 7th floor we watched the amazing Bastille Day fireworks show. Awesome!”

Jul 7, 2008 by Aravindan from Orlando, FL
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[6]

• Good 3-4star hotel in a decent location.
• No airport shuttle service (i.e. directly from Airport).

“Ok.”

Jul 2, 2008 by Brenda from Land O Lakes, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was very helpful and friendly. It was also clean & our room was truly non-smoking.
• The service in the bar was a little slow.

“We would stay there again. Good location, good non-smoking rooms, staff friendly and helpful.”

May 23, 2008 by Ron M. from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• This hotel was very close to the Eiffel Tower, the Metro and the room was large by European standards.
• Bed was somewhat uncomfortable.

“Overall, very pleased with our experience. Spent 8 days there and could not have done nearly as well anywhere close by.”

Apr 20, 2008 by Lynda from Richmond, BC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was really close to the Eiffel Tower and the Metro.

“Good restaurants nearby, good showers and comfortable, but small, single beds.”

Apr 17, 2008 by Samantha from Apo Ae, NY
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[10]

• The location was great, view was fabulous. Also being pet friendly gets points!

“The hotel was clean, the location was great, the view was fabulous. They should honor their check in time for travelers much better, hours of waiting can get pretty annoying.”

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