Ponce Hilton and Casino

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User Reviews for Ponce Hilton and Casino, Ponce

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Oct 2, 2007 by Altagracia from Bayamon, PR
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Beautiful areas.
• Services in the casino.

“Excellent buffets and beautiful greens areas.”

Jul 23, 2007 by Sly from Oak Leaf, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Any request was handled promptly.
• The beach access was closed very early.

“My prepaid parking ticket for gate access did not work until my last day. The beach entry closed too early. The first day was spent in a room with two full beds instead of a king sized bed, this was corrected immediately. All in all this was a very nice resort.”

Jun 11, 2007 by Juan from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Super personal service and accommodation/golf.
• Ventilation at the breakfast area was poor.

“In my experience, this hotel has great staff and facilities. We will recommend to our friend and families this hotel. We already plan to return, if possible, next year. I think jet Sky's rental or like items can be added to the package, if liabilities are not too high. Overall, I will return any time. The Golf camp was one of the best I ever been. The highest mark was the staff, they were excellent in the treatment of my family, and bent backward to make our stay a pleasurable one.”

Jun 2, 2007 by Valerie from Dallas, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Good outdoor dining, helpful staff.
• Ants in bathroom, no carpet in room, ugly beach, no indoor access to room, looked more like a motel.

“This Hilton looked more like a motel than a nice, 2.5 -3 star hotel. My shower did not work one day, but the staff promptly repaired it. There is nice outdoor dining area, but there is only a view of the pool, not of the sea in most areas. For the price, not the best deal for what I got. Hotel was over-run with kids and the beach nearby is very dirty and not well cared for - not the most romantic spot.”

May 30, 2007 by ryan from silver spring
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• So clean.
• Pancakes.

“It was great! Me and my boyfriend Wayne we able to get init was great and great restaurant.”

Mar 26, 2007 by Angelo from Fort Bragg, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Pool and restaurant level, great buffet.
• Too much noise in early morning and evening.

“The hotel a long distance from main airport. You could hear all the noise outside, special early morning hours can not get a good morning sleep. The security does not check for high volume noise at night. Had to call from desk to have people stop playing basketball at 1am morning, you could hear the noise carry late at night.”

Mar 18, 2007 by Chad from Minneapolis, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Beautiful ocean view from the room.
• It had no transportation into pounce.

“The hotel staff was fantastic and the room's view was incredible. When I asked for a latte at the restaurant they gave it to me at no charge. Why these hotels don't do free internet is beyond me. They already have charged for everything else and then nickel and dime for internet access. The sushi restaurant took a very long time to get our food but they were very apologetic about it. Good experience overall.”

1 of 1 people found this review helpful.

Feb 26, 2007 by Calumni from L.A.
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• I loved the food and the pool.
• Staff to mean.

“It was beautiful but the staff sometimes were mean.”

Oct 18, 2006 by Katherine from San Juan, PR
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Service.
• Rooms too far from pool.

“Too much bees in the pool area.”

Aug 20, 2006 by David from Virginia Beach, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Hotel and size of resort.
• The beach is horrible. Very dirty.

“Hotel is nice. But after you pay for it they have more fees. I found out after we checked out. A 7 dollar resort fee a day, 4.50 parking fee a day and if you want internet access its 9.95 a fee a day.”

2 of 2 people found this review helpful.

Aug 4, 2006 by Shannon from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• It was clean and really close to the beach and very secluded.
• N/A

“The Hilton Ponce Casino and resort is great from adults and families. There is a lot to do for everyone. It has its own private entry in to the beach which is very clean. They have good food and the casino is great for night time play. There is something to do for everyone. Kids would enjoy the pool and bike rides along the beach. I will definitely be back.”

Jul 27, 2006 by Jim from New Hampton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool and beach being so close.
• Meals are expensive and they charged a resort fee.

“Very nice Hotel that is excellent for anyone going to Ponce or the surrounding area”

Jul 23, 2006 by Maria O. from Manchester, CT
Overall Rating: 4
Cleanliness:[8] • Staff:[7] • Location:[7]

• Some staff was friendly specially the person who took care of us when we came in. Meaning the person who took care of our car and our luggage's.
• A lot of machinery like games, coin change were out of order.

“It was definitely not what I expected. I was disappointed in how many things in the hotel were out of order. The rooms were okay and they did do a good job on the cleanliness of the hotel. But over all it did not know me like some other hotels have done. I would not consider coming back to the hotel.”

Jun 15, 2006 by Andrea from Deltona, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was beautiful and the room was very pretty.
• Restaurants are very expensive on-site.

“This hotel is very beautiful and airy. our room was so pretty and comfortable. we loved our stay there. our only complaint would be the high prices of the on-site restaurants, but other than that, we absolutely loved our stay there.”

Jun 6, 2006 by Elaine from Lakewood, OH
Overall Rating: 5
Cleanliness:[10] • Staff:[2] • Location:[10]

• The room was wonderful... it had a balcony with a table and two chairs and a gorgeous view.
• The service at check in was the worst experience I've ever had.

“Overall, my stay was pretty nice... if you exclude my experience at check in. The room was spotless, with a balcony and a beautiful ocean view. The hotel has a nice bar and 2-3 restaurants, as well as a pretty nice casino, though small. Unfortunately, the trip didn't start out the way that it should have for a four star resort. Check in begins at 2pm, so since we arrived at 2:30pm, we assumed that our room would be ready. It wasn't, but since they offered to store our bags in the luggage room and call us when our room was ready, we didn't mind. We went out and came back 3 1/2 hours later (even though no one called us to let us know if the room was ready) to find our luggage outside, on a rack, next to the valet station. Management didn't seem to concerned that we weren't called nor that our luggage was out on the corner for anyone to load into their car. They made a token apology and assured us that our bags were being taken up to the room as we spoke. We got to our room and more than 30 minutes later, our luggage still hadn't arrived. My fiancée had to go down, speak to a different manager, and ended up taking the luggage upstairs himself.”

1 of 1 people found this review helpful.

May 18, 2006 by Mark from Long Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The executive tower was very nice, the rooms were big, and the view was great.
• The hotel is not walking distance from town.

“The Ponce Hilton was very nice (especially the executive tower) and had excellent restaurants - La Cava and Sancho's sushi. I would highly recommend it to anyone traveling to Ponce.”

1 of 1 people found this review helpful.

May 15, 2006 by Carmin from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent food and entertainment.
• Many trees blocking the view of the ocean.

“Away from the hustle and bustle of San Juan, located in the historical coastal town of Ponce, Puerto Rico, the Caribe Hilton, Ponce Golf & Casino is an oasis of style and entertainment. Sight seeing is a must in Ponce where you can visit the many popular Rum distilleries, golf, or play at the hotel casino. The Hilton is located on a private beach where you can swim in the warm Caribbean or relax pool-side in this tropical wonderland. Plenty of recreation and activities for the kids too.”

Jan 13, 2006 by Edward S. from Newton, MA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Great location, low key, beautiful beach, fairly priced food.
• Rooms were a little tired looking.

“Wonderful spot, very friendly staff, a real difference than at San Juan hotels. Rooms need some updating. Would be nice to have a shop in the hotel with clothing, etc.”

0 of 1 people found this review helpful.

Oct 20, 2005 by Ed from Romeoville, IL
Overall Rating: 6
Cleanliness:[7] • Location:[5]

• Nice meal and view. The White Sox won.
• Mosquitos. No beach, not natural, kind of cut out of industrial zone.

“It's a Hilton, so there are lots of good things and a reputation that keeps it to a standard. Thanks.”

1 of 2 people found this review helpful.

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Amenities at Ponce Hilton and Casino, Ponce

AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Beach Business Center Casino Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Golf Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable Tennis VIP Rooms/Services