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User Reviews for Holiday Inn Ponce Tropical Casino, Ponce

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Apr 17, 2008 by Jon from Coral Gables, FL
Overall Rating: 3
Cleanliness:[8] • Staff:[3] • Location:[5]

• The view.
• No warm water. Terrible service and attitude.

“For a hotel franchise, I was shocked that I was shaving and showering with ice cold water. I had no time to inform anyone since this was a business trip and I had an appointment but this should not happen. Also, I sat waiting for a waiter to take my order after 15 minutes of them seeing me and walking right past my table.”

Feb 29, 2008 by Mary from Deer Lodge, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was so nice and helpful.
• Nothing.

“When I arrived they had a gift bag ready for us. The treated us like VIP'S. Lots of parking quiet. Nice little casino. Good view of ocean.”

Feb 26, 2008 by Martha
Overall Rating: 7

• The staff was not familiar with the area & were not able to give directions.

“The staff needs to be better able to help the guests. We are priority club members, but were told that we were not eligible for the continental breakfast. We asked directions to Centro Ponce and to the Monserat Restaurant, both of the directions were wrong. It is too windy to use the balconys. It is fine for a day or two, but could be better.”

Jan 27, 2008 by Michele from West Haven, CT
Overall Rating: 6
Cleanliness:[2] • Staff:[8] • Location:[8]

• Internet access and game room for kids.
• Smelled like mold and cigarettes, and it were a non-smoking room!

“Pool was beautiful, view was awesome. Lots of bugs! Tons of bites. Our room was small and clean but smelled like smoke and mold. Staff was very helpful.”

Dec 6, 2007 by Ivette from Wappingers Falls, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, security always, felt very safe. Everything good, great family hotel.
• Nothing.

“Excellent - friendly staff, security always, felt very safe. Everything good, great family hotel. Pool, fitness center good, rest, bar and casino, how convenient. Overall, experience just wonderful especially my 3 kids. Would definitely book again and highly recommend.”

Dec 6, 2007 by Ivette from Wappingers Falls, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great family place, pool, gym and all facilities including casino and bar and rest. All great and convenient. Staff all friendly. Security & felt safe.
• Nothing. Only minor construction at entrance.

“My overall review, holiday Inn-Ponce was a great family hotel, and place to visit, pool, gym and all facilities including casino and bar and rest. All great. Security in the lobby and parking area made me feel safe. My kids just loved it.”

Oct 29, 2007 by Richard from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Adequate accommodations for my needs. Have stayed there previously.
• Casino service very shabby.

“Overall, a pleasant place for families or the business traveler to stay at. Great Caribbean view.”

Apr 16, 2006 by Ryan from Springfield, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• The pool and the hilltop location were great
• The rooms could have been cleaner, tub was dirty

“A nice location high above Ponce's waterfront, close to the beach and town but far from the hustle and bustle.”

Apr 11, 2006 by Thomas from Eris, PA
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[7]

• Friendly Staff at Front Desk, Great View.
• Expected rooms to be a bit nicer.

“Great view on a hill. Friendly Front Desk Staff. Has a casino which I did not care about and added noise outside our room. Rooms are adequate but I expected them to be a bit nicer. Free Parking.”

Apr 7, 2006 by George from Woodbury, MN
Overall Rating: 4
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great view and low cost.
• You get less than what you pay for.

“The hotel provides the minimum level of amenities. The hotel does have a nice small casino if you like to gamble. Its ok for a sleep over situation since Ponce does offer a lot to see. It is certainly not a "resort" for vacationing in the Caribbean.”

Mar 19, 2006 by Shakurra from Montclair, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very American friendly.
• Too far away from San Juan. $150 cab ride!

“My stay was very pleasant. It was far from it. It

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