Holiday Inn Ponce Tropical Casino

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User Reviews for Holiday Inn Ponce Tropical Casino, Ponce

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Apr 17, 2008 by Jon from Coral Gables, FL
Overall Rating: 3
Cleanliness:[8] • Staff:[3] • Location:[5]

• The view.
• No warm water. Terrible service and attitude.

“For a hotel franchise, I was shocked that I was shaving and showering with ice cold water. I had no time to inform anyone since this was a business trip and I had an appointment but this should not happen. Also, I sat waiting for a waiter to take my order after 15 minutes of them seeing me and walking right past my table.”

Feb 29, 2008 by Mary from Deer Lodge, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was so nice and helpful.
• Nothing.

“When I arrived they had a gift bag ready for us. The treated us like VIP'S. Lots of parking quiet. Nice little casino. Good view of ocean.”

Jan 27, 2008 by Michele from West Haven, CT
Overall Rating: 6
Cleanliness:[2] • Staff:[8] • Location:[8]

• Internet access and game room for kids.
• Smelled like mold and cigarettes, and it were a non-smoking room!

“Pool was beautiful, view was awesome. Lots of bugs! Tons of bites. Our room was small and clean but smelled like smoke and mold. Staff was very helpful.”

Dec 6, 2007 by Ivette from Wappingers Falls, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, security always, felt very safe. Everything good, great family hotel.
• Nothing.

“Excellent - friendly staff, security always, felt very safe. Everything good, great family hotel. Pool, fitness center good, rest, bar and casino, how convenient. Overall, experience just wonderful especially my 3 kids. Would definitely book again and highly recommend.”

Dec 6, 2007 by Ivette from Wappingers Falls, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great family place, pool, gym and all facilities including casino and bar and rest. All great and convenient. Staff all friendly. Security & felt safe.
• Nothing. Only minor construction at entrance.

“My overall review, holiday Inn-Ponce was a great family hotel, and place to visit, pool, gym and all facilities including casino and bar and rest. All great. Security in the lobby and parking area made me feel safe. My kids just loved it.”