Holiday Inn Ponce Tropical Casino

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User Reviews for Holiday Inn Ponce Tropical Casino, Ponce

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Apr 17, 2008 by Jon from Coral Gables, FL
Overall Rating: 3
Cleanliness:[8] • Staff:[3] • Location:[5]

• The view.
• No warm water. Terrible service and attitude.

“For a hotel franchise, I was shocked that I was shaving and showering with ice cold water. I had no time to inform anyone since this was a business trip and I had an appointment but this should not happen. Also, I sat waiting for a waiter to take my order after 15 minutes of them seeing me and walking right past my table.”

Feb 29, 2008 by Mary from Deer Lodge, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was so nice and helpful.
• Nothing.

“When I arrived they had a gift bag ready for us. The treated us like VIP'S. Lots of parking quiet. Nice little casino. Good view of ocean.”

Feb 26, 2008 by Martha
Overall Rating: 7

• The staff was not familiar with the area & were not able to give directions.

“The staff needs to be better able to help the guests. We are priority club members, but were told that we were not eligible for the continental breakfast. We asked directions to Centro Ponce and to the Monserat Restaurant, both of the directions were wrong. It is too windy to use the balconys. It is fine for a day or two, but could be better.”

Jan 27, 2008 by Michele from West Haven, CT
Overall Rating: 6
Cleanliness:[2] • Staff:[8] • Location:[8]

• Internet access and game room for kids.
• Smelled like mold and cigarettes, and it were a non-smoking room!

“Pool was beautiful, view was awesome. Lots of bugs! Tons of bites. Our room was small and clean but smelled like smoke and mold. Staff was very helpful.”

Dec 6, 2007 by Ivette from Wappingers Falls, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, security always, felt very safe. Everything good, great family hotel.
• Nothing.

“Excellent - friendly staff, security always, felt very safe. Everything good, great family hotel. Pool, fitness center good, rest, bar and casino, how convenient. Overall, experience just wonderful especially my 3 kids. Would definitely book again and highly recommend.”

Dec 6, 2007 by Ivette from Wappingers Falls, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

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