British Colonial Hilton Nassau

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User Reviews for British Colonial Hilton Nassau, Nassau

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Apr 10, 2009 by Jennifer from Philadelphia
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[9]

• The renovated floors were wonderful.
• The public restrooms located by the restaurants were in need of some work.

“I arrived at 11:30 am (check in was not until 3:00 pm) I had a turbulent 3 hour flight and was feeling very ill. The staff at the front desk said they could not get me checked in early, but when I took my luggage over to the concierge desk - heard my complain and so did a female manager. She picked up the phone made a call and said let me see what I can do. Within 20 minutes, one of the other managers came with my room key and said my luggage was already in my room! They upgraded my room from queen to king size, from city view to ocean view and placed me in a newly renovated 5th floor! Exceeding my expectation! Thank you for making my vacation perfect!”

Mar 4, 2009 by John from Athens
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[6]

• The renovated rooms are a good thing.
• Noise on the street side is loud until 3:00 am. Food is very expensive for what you receive.

“We stayed on the street side which was very noisy until 3:00 am. The food is okay, however overpriced. The hotel needs a lot of help. You would think maybe a hot tub since some days may not get into the 70's. Taxi travel is very expensive $70 USD round trip to airport. For this kind of money you can do better.”

Sep 8, 2008 by Laura from Boynton Bch., FL

Cleanliness:[8] • Staff:[7] • Location:[8]

• On 2nd day no towels at pool/beach, area manager stepped up remedied problem & gave a discount on my stay.
• No towels at pool/beach area.

“Friendly, clean, very nice stay.”

Aug 17, 2008 by Bethany from George Town GB
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The hotel was very convenient to the US Embassy which was the main purpose of our trip.
• The service in the restaurant could have been a little bit more friendly and professional.

“Nice hotel, good location to Bay Street and shopping and also to the US Embassy. The pool and beach were nice and the view overlooking the cruise ships was nice. Also close to Paradise Island our next destination.”

Jul 28, 2008 by Rhonda
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Historic, upscale.
• None of the rooms have balconies.

“My husband and I have stayed here many times. We are always satisfied. It is upscale in a relaxed atmosphere, but not the run-of-the-mill party venue, which is one of the many reasons we like it. The location for walking Bay Street is excellent. Be sure to request a harbor side room. The only thing missing is that the rooms do not have individual balconies.”

Mar 3, 2008 by David from Thunder Bay,ON
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Location, beach, staff, ambience.
• Senor Frogg next door was too loud at times.

“The Hilton is not to be considered a resort but nevertheless a great place to stay while in Nassau. Nice quiet beach and pool (despite the cruise ships) with ample room for Hilton guests. Great food, friendly staff. Close to everything. A bit pricey but not out of line with everything else in Nassau. Our room was excellent but the housekeeping seemed inconsistent from day to day. I would absolutely recommend this hotel.”

Dec 4, 2006 by Jane from Marietta, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The price was right and the room was clean.
• No coffee maker in the room; service fee for food.

“Overall we had a very pleasant stay. We had dinner and gave a $9 tip and then with the final bill noticed a 15% service charge of $7 had already been applied. Everyone (staff) was very friendly and helpful. The same with our maid.”

Nov 15, 2006 by Chad from Sandy, UT
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[8]

• Hotel staff was excellent.
• Room¿s carpet was very dirty, rooms were very small.

“Overall it was a nice hotel, but not even as close to as nice as the Atlantis in which you gave the same amount of stars. Food services were great, but expensive. Hotel service was very excellent, carpet in the room was nasty, and the room itself was only as big as the bathroom. We enjoyed our stay, and would stay at this hotel again in the future.”

Sep 29, 2006 by Matthew from Orlando, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Not a resort, but has a nice beach and good food.
• Shower's water temperature fluctuates. No access to Atlantis activities.

“This hotel is not a resort and does not have access to Atlantis aquarium or water activities (Paradise Island), but it does have a nice small beach. The rooms are not that large in size but are comfortable with a nice bathroom. Restaurant is fairly priced with good food and all the staff was nice and helpful.”

Sep 27, 2006 by Christine from Smyrna, GA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• Location.
• Customer Service was unfriendly and rude.

“On other hotel stays through, I never felt like I was given different treatment than had I been a normal customer, but this hotel definitely gave us the smallest room with the worst location and view. The hallway to our room was often filled with boxes that made it hard to pass and it made me feel like I was the one in the way. Customer service was unresponsive and sent us on a run around. Overall I was dissatisfied because I did not feel like a valued guest.”

Aug 27, 2006 by jennifer from kansas city
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Great location.
• Small beach and pool.

“LOVE IT! We spent 1/2 our trip at Atlantis (overrated) and 1/2 at the Hilton. It is a small resort in a great location for shopping. The staff is friendly. Upgrade to the rooms that include club access (only 30/day more for us) it includes breakfast, club access, nightly appetizers and ALL THE ALCOHOL YOU CAN DRINK FOR FREE! Trust me, it is a good deal. The pool is small, the rooms are small and the beach is small. This is an old hotel that was remodeled by Hilton so the rooms are small but bright. This is probably not an ideal resort for kids (I didn't see kids clubs/etc) but for couples, etc looking for a place to relax right in the heart of shopping/activities/restaurants this is perfect!”

1 of 1 people found this review helpful.

Jul 27, 2006 by Steve from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• The lobby, spa and workout room.
• Size of the room.

“Everything was good except the front desk. Did not cater to us or seem to want to help us-not sure that was the reason but I expect it was.”

Jul 18, 2006 by Nissien from Baltimore, MD
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[7]

• Location and room quality.
• Intolerable noise at night from band sleepless night as consequence. Woeful management response. relocated to quiet room at 11 45 pm. No refund.

“Request room away from foyer area if you wish to sleep. Do not bother making a complaint. Inconsiderate management.”

Jul 14, 2006 by John from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Close to everything people friendly.
• Booked for a king they had us for twin but gave us a queen.

“Liked the hotel a lot cheaper then Atlantis easy to get to paradise island staff were excellent.”

Jun 28, 2006 by Karyn from Naples, FL
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[7]

• The staff were very friendly.
• The bed was like a rock.

“The hotel is in a prime location. The buffet at the hotels restaurant was nice. We didn't feel it was very romantic - we somehow got booked for twin beds, ended up with a full size. We are both 6ft tall so our feet hung off and the bed was as hard as a rock. Definitely not conducive to romance! There were no lovely balconies and our view was of McDonald's across the street. A paper plate was floating in the ocean where we swam and a rodent crossed our path the first night by the pool.”

Jun 28, 2006 by Tom from Douglasville, GA
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[6]

• Downtown location close to shopping and casinos.
• Mold in shower, poor overall cleanliness.

“Small pool and beach area. Food in restaurant was poor. Room was not ready when promised, attempted to first put us in a room with 2 dbl beds, we requested KS non smoking, "Patrice" said she could accommodate request then proceeded to give us a QS room. Yes we got a great rate, but our recent experience indicates hotels treat us like dirt because of the rate we receive. The Four star rating is not appropriate for this hotel. I would of went to plan B if I could not secure a 4 star hotel in Nassau. The booking in MIA at the Hard Rock wanted to kick us out before our stay ended, the hotel in BNA originally put us in the basement next to the hotels laundry facility and the room problems in Nassau.”

Jun 28, 2006 by Tom from Atlanta
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[5]

• Close to shopping and splits the distance to paradise island and the casinos.
• Overrated hotel, not clean, poor food, small pool and beach.

“Mold in bathroom, overall cleanliness was poor, lunch buffet was awful. Desk staff was not friendly and would not fill our room request. I had to go to manager. Small pool and beach. Definitely not a four star hotel.”

Jun 15, 2006 by Dana from St. Louis, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Well-appointed.
• Well, its not Atlantis.

“We stayed at Atlantis the first two nights of our trip, then on a bare boat, then back to the Hilton. Atlantis & cruising are tough acts to follow, but I thought the Hilton was clean, well appointed, and in the future I would stay there over Atlantis based on the price.”

1 of 1 people found this review helpful.

May 16, 2006 by John from Avon, CO
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[6]

• Great accommodations when compared to area.
• Small rooms, terrible beds, horrible beach and pool.

“Great for business travelers. Horrible for a romantic getaway. Terrible pool and beach. Good location if you want to access the shopping area of Nassau. Overall, Nassau is an overpriced, dirty island with locals that are rude and have no respect for tourists. The Hilton is nice but I personally will never be visiting that island ever again.”

2 of 2 people found this review helpful.

Mar 28, 2006 by Jason from Wesley Chapel, FL
Overall Rating: 2
Cleanliness:[8] • Staff:[2] • Location:[9]

• Lobby.
• Staff was unfriendly, service was not good.

“Staff and service were not good at all. Room was very small and cramped. I will not stay here again.”

1 of 1 people found this review helpful.

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Amenities at British Colonial Hilton Nassau, Nassau

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Free Parking Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Television with Cable

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