Castellana InterContinental

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User Reviews for Castellana InterContinental, Madrid

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Jul 29, 2008 by Thomas from Bedford, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Concierge service was outstanding. Entire staff was very service oriented and friendly.
• Like all public areas in Spain, smoking is permitted in lobby lounges, this hotel is no exception.

“I would highly recommend this hotel for it's high quality, service, value and location. Would love to visit again.”

May 27, 2008 by Nancy from Austin, TX
Overall Rating: 6
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location.
• No pool/rooms were very small.

“Rooms were small and noisy (no insulation) gym was tiny and no pool! Restaurants and bar were good. Concierge desk was excellent.”

Jan 14, 2008 by Achraf from Philadelphia, PA
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[7]

• Liked the fact everyone spoke English and service was prompt and exceeds expectations.
• The rooms look very dull and small, very closure phobic.

“While the location is great, it is mostly for business travelers as there is nothing open at night time. The room were small, with very old linings, and dull furniture. It does not deserve the 5 star ratings. The 3 star boutique hotels in the area were much better and included free WiFi. I would not recommend this hotel for romantic and leisure stay, but would recommend for a business visit.”

Oct 10, 2007 by Lou from Ridgefield, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very helpful staff.
• Tough to get a cab, given where it is located.

“The hotel experience was very good. Welcomed warmly, checked in efficiently. Given good assistance from the concierge.”

Apr 11, 2007 by Gail from Black Earth, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The rooms were well appointed. The location was excellent. The staff was very friendly and helpful.
• The breakfast buffet was very expensive, but probably consistent with the expectations of a five star hotel.

“We ended our trip to Spain with two nights at the intercontinental. This was a luxurious splurge for us. The location was perfect for us, as it was near our daughter's apartment, close to the metro and a short taxi ride from many of the key Madrid attractions.”

Apr 10, 2007 by Erin from Brighton, MA
Overall Rating: 9