Hilton London Olympia

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User Reviews for Hilton London Olympia, London

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Oct 12, 2009 by Sylvia from Sherwood Park,Canada
Overall Rating: 10

• The servers were very efficient, in the dining room.
• The hot food was not included in the buffet breakfast, without paying more.

“The hotel was excellent, but there was not much selection for restaurants nearby, without a lot of walking. The man at the desk was not friendly.”

Sep 3, 2009 by Vonda from Naperville,IL
Overall Rating: 10

• It was in an excellent location. Staff was very helpful and friendly.
• I did not find anything to dislike.

“This hotel was a great quality hotel (especially for Europe). It was clean and very conveniently located. It was just off the tube and near bus lines to almost every tourist attraction.”

Jun 15, 2009 by Michael from Rancho Cordova,CA
Overall Rating: 10

• Great, friendly, and
  helpful staff. Lots of hot water for the bath!
• Mattress was a bit firm, as in hard.

“Nice hotel, good location, great staff, very nice rooms.”

Jun 3, 2009 by Kelly from Walnut,CA
Overall Rating: 6

• Good water pressure in the shower.
• Location not convenient to regular tube station. Temperature regulation not good usually too hot.

“Not a 4 star hotel more like 3.”

May 21, 2009 by Shari from Coral Gables,FL
Overall Rating: 10

• Location. Rarely friendly staff. Amazing price through bidding.
• Common areas look worn out, similar the standard of British style hotels not US Hilton's.

“4 star for a Hilton chain hotel is too high although it matches standard used for British style hotel at this star. My room seem to have been renovated, and I actually enjoyed the modern decoration.”

May 20, 2009 by Kush from Hoboken,NJ
Overall Rating: 1

• There was absolutely nothing to like about this hotel.
• Poor location, shabby hallways, tiny and dilapidated rooms and unfriendly staff.

“I would stay away from this hotel. I am a frequent business traveler to London. This hotel is quite far 10 -15 minutes walk from the tube and that would be worth it if it had any redeeming qualities whatsoever. The lobby is fine but it has shabby hallways with threadbare carpeting, tiny dilapidated rooms and an unhealthy dose of unfriendly staff. There are much better options available.”

May 10, 2009 by Day from Miami,FL
Overall Rating: 10

• Friendly staff, and
  luxurious.
• Expensive breakfast.

“Loved this hotel. Conveniently located, not in city center but very accessible by bus or underground (station two minute-walk away). There are few places to eat breakfast close by and the restaurant is pretty expensive.”

May 7, 2009 by John from Spring Hill,KS
Overall Rating: 10

• Quick service when towels, toilet paper, anything was asked for.
• Our king size bed was actually 2 twins together with a gap between.

“Our hotel was extremely friendly and helpful with an older charm to greet you outside yet modern when inside. Everyone was very willing to help in any way and loved hearing their true English accent since we're from North America.”

Apr 27, 2009 by Martha from New York,NY
Overall Rating: 9

• Clean enough and location good.
• No heat and had to pay a lot for internet.

“Staff friendly and helpful. Bathroom not the best, but worked out okay. The linens were good enough.”

Dec 10, 2008 by Alexander from Irvine,CA
Overall Rating: 6

• Cheap enough and
  comfortable bed.
• Old furniture, small rooms, dirty bathroom, far from the city center.

“The hotel was reasonably priced, but it did not feel at all like a 4 star hotel, more like a 2 or 3 stars. Old furniture, dirty bathrooms, far from the city centre.”

Nov 1, 2008 by j
Overall Rating: 4

• The location.
• Front desk staff was horrible, concierge didn't answer phone.

“Great location, very small rooms and front desk staff gave poor customer service.”

Sep 18, 2008 by Irene
Overall Rating: 2

• The staff
  is very unfriendly and not service orientated at all. They don't even bother to help when see u carrying big luggage.

“I will never want to stay in this hotel again. The service is bad.”

Sep 9, 2008 by L. F. from Federal Way, WA
Overall Rating: 2
Cleanliness:[4] • Staff:[8] • Location:[6]

• The staff was relatively courteous and helpful by European standards. They were pleasantly helpful.
• The rooms were awful.

“This Hilton has obviously seen better days. It's old. We asked a non-smoking room but the room had obviously been smoked in. We respectfully asked to be given a non-smoking room, and were moved from the third floor on the back of the hotel (quiet) to the sixth floor (street side noisy), from a room where the air conditioner worked, to a room where the air conditioner did not (only the fan worked, blowing warm room temperature air), from a room where all the lights worked, to a room where two were burned out, from a room with a comfortable double bed, to a room where the bed, I am convinced, was two box springs put together to make up a kingsized bed. It creaked and popped all night long, anytime we moved and sometimes when we were not moving. Lessons learned? 1) Those who ask to be moved will be punished, and 2) This is a Hilton hotel? My, how the mighty have fallen.”

Sep 6, 2008 by Ester from North Vancouver, BC CA
Overall Rating: 2
Cleanliness:[1] • Staff:[9] • Location:[5]

• Staff was friendly.
• Room was dirty, silverfish, bed needed repair.

“Would not recommend this hotel to anyone.”

Sep 5, 2008 by Kerry from Bremerton, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• I loved the bathroom, the Crabtree & Evelyn products, the bath tub. The whole room was very nice and comfortable.
• The in room internet access was not working which was extremely frustrating.

“I really liked this hotel, the location is a tad out of the way but if you have no problem taking the local busses, you can get anywhere. I spent a lot of time at the McDonald's down the street to use their free WiFi since the internet access in the room was not working. I loved the bathroom, the bath tub was perfect for a soaker after a long day of sightseeing. The staff was nice, but did not follow through with helping me on the internet problems. My room was on the Kensington High Street side which can be noisy for light sleepers, but I had the AC on all the time which drowned out all noise for me, so I had no problems with it. I would stay here again.”

Aug 26, 2008 by Desirae M. from Buena Park, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[5]

• Quiet and quick with service.
• Not good with small children.

“Good hotel overall. Not a lot of space but, it's Europe there never is. We did have to evacuate one night due to a fire alarm and they only had about 20 emergency blankets for a full hotel. Was not impresses by this at all especially when they were handing them to 20 something's and had none left for my small child. All in all good stay thought.”

Aug 25, 2008 by from Plano, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[7]

• A big park near hotel.
• Room is dirty and dated, need to be remodeled.

“The furniture is old. The carpet is dirty. The bed is very old, the mattress supposed to be white color, but it's turned in to brown color. The sink faucet is loose, so it's not function well. It has a bit smell. Bath room need to be remodeled.”

Aug 20, 2008 by Kseniya from New York, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[8]

• The hotel offered a tea kettle, iron, and ironing board in every room, which were extremely helpful.
• The tub was very high off the floor making showing difficult, and the water pressure was poor.

“The hotel was not centrally located but could be reached by bus or the Metro. However on Sundays one has to be aware that the Metro does not run with the exception of one line. The hotel was very clean and offered amenities such a tea kettle in every room, which provided the option of an inexpensive breakfast in the room (instant oatmeal!). For the traveler concerned with saving money this was a good choice. However the poor water pressure in the shower, and odd height of the tub made our stay in the hotel less than great.”

Aug 14, 2008 by Clive R. from Vancouver, AB CA
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[1]

• Not very much. The paint was peeling in the room.
• It is old, tired and in a difficult-to-access location.

“This hotel is definitely not what one would think of as 4-star. For example the paint was peeling in the room, we were woken at 5:30 am due to thin walls and loud noises. Moreover it is at least 30 minutes from Central London by bus and has very poor tube train (subway) service which do not operate very frequently. Food is expensive at the restaurants and the cost of internet access, at 15 pounds (approx $30) per day, or even 3 pounds (approx. $6) for 15 minutes in the cafe was bad.”

Aug 7, 2008 by Heather from Glendora, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[7]

• Central to all of London's attractions.
• Air conditioner did not work in one of our rooms, very hotel.

“The weather was very hot when we were in London and the air conditioner did not work in one of our rooms. Contacted front desk to look at air conditioner and to fix. It took approximately one hour before someone came to our room to look at the problem, calling front desk twice. The engineer concluded that the AC did not work. He said that he would bring up a portable AC unit. That took another hour, again calling front desk two to three times. When someone finally came with the portable AC unit. It was not an AC unit it was a heater. Again called the front desk and demanded that we get a new room. Approximately one half hour later a key to the new room was dropped off and no help was offered to us for our inconvenience. It was now well after midnight. When we got to our new room the ac did not work in that room either. I was disappointed with the quality of service at this Hilton.”

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Amenities at Hilton London Olympia, London

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Business Center Concierge Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable

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