Hilton London Metropole

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User Reviews for Hilton London Metropole, London

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Sep 26, 2009 by Carrie from Norfolk,VA
Overall Rating: 4

• Location.
• Uncomfortable bed, stained rug, dingy hallway, expensive extras like Wi-Fi.

“The room was located in the older, dingy tower, not at all impressive. The room lacked plugs for charging travel appliances, and although clean enough, the room was very worn and tired. If this had been marketed as a good budget option, I would have expected less, and been less disappointed.”

Sep 28, 2008 by Suvi
Overall Rating: 3

• Located next to subway station.
• Very crowded, cold pool and very busy, lack of personal attention.

“Hotel is located to Egdeware Road Subway which is great to be able to link to anywhere in London. Hotel is located in Arabic neighborhood, very crowded area. Not many restaurant variety and mostly Arabic restaurants. Hotel is very busy and you have to wait for everything, for help, for information, for service etc.
”

Sep 22, 2008 by Linda
Overall Rating: 7

• Location was great,
• Concierge desk was not as helpful as they should have been.

“Room was a good size for a European Hotel, central location and easy to get around London from here. Would stay again.”

Sep 16, 2008 by bruce
Overall Rating: 9

• The location near Paddington and the ethnic, (Arab), neighborhood.
• Room service food was not up to Hilton standards.

“Nippon Tuk restaurant, (on 23rd floor) was very nice, great view. Room was small compared to other Hiltons, but fine for a European hotel,
I did not go to London to sit in the room. TV service was limited, but again, not the purpose of my trip. MP3 hookup in room was a nice touch, shower was great. Cafe in lobby very overpriced. Overall a good experience.”

Sep 11, 2008 by Tom from Houston, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• The restaurant and bar are nice.
• The hotel rooms are unreasonably small and depressing.

“The hotel has very nice public spaces and good service in the bar and restaurant. Prices are high, but you expect that for London. The hotel room itself was dark and depressing. Everything was quite clean and all the amenities were present.”

Aug 9, 2008 by T from San Antonio, TX
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[6]

• The service was poor and I don't have anything positive to say.
• The staff did not respond to needs quickly. The staff did not help us with our problem of beds expected at check in.

“Hilton does not have a deluxe rate. We were very disappointed”

Aug 8, 2008 by Christina from Nashville, TN
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[7]

• The gym was great and the reception staff was excellent.
• The room was unattractive, tight, and very stuffy.

“I enjoyed my stay.”

Aug 5, 2008 by Randy from Davidson, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great public spaces, nice staff.
• Very worn fixtures and furniture in our room.

“When I first stepped into the lobby of this hotel, the public spaces are quite shiny! But my room itself brought me back down to earth. Not bad, but not nearly as posh as the lobby. In a word, tired. For instance, the TV's remote was so worn that non of its words or numbers were legible. Overall, satisfied for the price.”

Jul 19, 2008 by Kevin from Atlanta, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[6]

• Location.
• Small cramped rooms with blocked windows.

“Small cramped rooms with blocked windows and mediocre air conditioning made this room fine for an overnight stay. I slept in an upgraded larger room here once and it was very superior.”

Jun 8, 2008 by Robert from Santa Monica, CA
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[9]

• Nice pool.
• The hotel completely ruined my stay in London. Completely ruined it, and haven't tried to make it up to me.

“It is a long story, but the hotels actions caused me to be stranded in London with no place to stay and miss my unchangeable flight back to the us. They have been very corporate and unhelpful as I have tried to get compensation for my trouble. It was a dangerous situation and I will probably have to sue them. And I am not normally a litigious person.”

Jun 6, 2008 by Karen from Silver Spring, MD
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Accessible - short distance to the tube, easy to get to everything.
• Rooms were a little small.

“Rooms were small, bathroom was nice, but the shower was small. Limited television stations, but who watches television on vacation anyway! The location was fantastic - across the road from the tube station. General area around the hotel was nice as well.”

Jun 1, 2008 by Marjie from Pasco, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean, great concierge, maint staff was great help.
• Small room, no washcloths two days, no shampoo one day, air-condition no cold.

“Great location.”

May 28, 2008 by Michael from Dallas, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Across the street from underground station.
• Double room could have been a little bigger.

“First class hotel. On the outskirts of central London, but right on an underground stop, five minutes to theatre district. Room size was small for American standards, but what you would expect for Europe. Very modern and clean rooms and an extremely helpful staff.”

May 22, 2008 by Bill from Clifton, NJ
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[6]

• Near to public transit.
• Charged me $90 for two local calls (total length of the calls was about 30 minutes).

“A solid hotel with good local transit access not too far from the standard attractions of London. The phones are outrageously ($90 for two local calls) and the mini fridge has a frightening warning that just lifting any item to look at it will immediately cause a charge to your bill. Not exactly customer friendly.”

Sep 16, 2005 by Matt from Middlefield, OH
Overall Rating: 2
Cleanliness:[7] • Staff:[4] • Location:[8]

• Very modern well thought out décor.
• Staff not helpful and rooms are very small.

“When my wife and I check in we were put into a room that measured about 8X10 feet and contained 2 twin sized beds. We returned to the front desk and asked for a room with a king sized bed and were given one, for an extra 20 pounds per night ($40). This room was nice and roomy and fit our expectations. We did have 2 notable problems with the room however. The first was minor, the pay per view movie channels and hotel information channels did not work. The second problem we had was major. As we were beginning to get ready on the morning of our departure all of the lights went out in our room, just the lights and just in our room. We notified the hotel staff of our problems and were told that someone would be right up. After waiting half an hour for a representative of the hotel to address our lack of lighting, we finally finished getting ready in the dark. When I mentioned this to the representative at checkout, she made a crack about how it is getting dark early these days (it was 10am). Unfortunately, the bathroom door was not placed in such a way to take advantage of natural light, making showering and such tasks as putting in contact lenses very difficult. In the end we did not see a single member of the staff attempt to repair the problems with our room. I would not recommend this hotel, nor do I plan to stay there when I next travel to London.”

3 of 4 people found this review helpful.

Aug 8, 2005 by John from Cedar, MI
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[6]

• Location, fitness centre
• A bit cramped and plain for 4 star hotel

“Location is across the street from Paddington Green police station & A40 flyover. Edgeware Road is excellent for Mid-east food and culture.”

Jul 29, 2005 by Julia from Mckinney, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• great staff, good clean rooms.

“very happy all around. We were there just after the bombings so one entrance to Edgeware Staion was closed but the other remained opened. The staff were very helpful helping us find our way around the city.”

Jun 9, 2005 by Dave from Portland, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Easy access to London sites via Underground
• Can't think of anything.

“Excellent staff. Well informed concierge staff. Good food and bar. Very good access to Heathrow via Heathrow Express and good access to Central London for those who use the tube.”

Jun 8, 2005 by Josh from Utica, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Great location, great rooms!

“This is an excellent hotel, in a good location, with a great variety of restaurants nearby.”

May 29, 2005 by Ed from W. Melbourne, FL
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff was efficient and friendly. It was directly across from a tube station.
• We were obviously put in the older, not as nice section of the hotel, though still a great value.

“This is a very busy hotel catering particularly to business. It was just a little out of the way, however due to the tube station right across the street, that didn't hamper travel. The staff was very professional, pleasant amd helpful. It was a typical Hilton--you know what to expect. We enjoyed our stay and would be happy to get this hotel again.”

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Amenities at Hilton London Metropole, London

Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Concierge Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Mini Bar

Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable

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