Marriott Melbourne

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User Reviews for Marriott Melbourne, Melbourne

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Sep 6, 2008 by Robin from Hartford, CT
Overall Rating: 1
Cleanliness:[7] • Staff:[5] • Location:[8]

• Location.
• Management's disregard for customer service.

“As a platinum Marriott member for several years now, and having stayed in many Marriott's around the world, this by far is the worst. The executive lounge offers very limited selections and there is no restroom in the lounge. The fitness center is average. The rooms are average and some of the beds are very uncomfortable. Internet access is very expensive and not included. The worst thing about this hotel is management's lack of concern for customer service. Taking food out of the lounge to eat in your room is strictly prohibited, and the staff member working in the lounge is instructed to stop people if they remove anything.”

Aug 4, 2008 by Henry from Charlotte, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The staff was very accommodating to every single request.
• Phone rates are really expensive.

“Besides the phone rates, the hotel was excellent.”

Apr 30, 2008 by Paul from Victoria Park, WA
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[7]

• Location.
• Old, chipped bath. Charged twice.

“Hotel is a basic 4 star that really only meets a 3.5 star standard. The rooms were ok but strangely laid out and the bathroom had been renovated but the bathtub had not been replaced and was old and chipped.”

Jan 12, 2008 by John from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, efficient, well managed, nice size room % bathroom.
• No problems.

“Excellent, well managed hotel. Good location, good value for the price.”

Dec 31, 2007 by Wendy from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Service was amazing, given a bottle of wine on 5th night.
• Nothing!

“After traveling all across Australia, it was so nice to stay in such luxury in Melbourne. We received champagne at check in and a bottle of wine for the two of us on our 5th night. The valet always had our car ready and the concierge and room service was great. I felt much taken care of and was very happy with my stay. I would recommend this hotel to friends.”

Aug 28, 2007 by Kathy C. from Fremont, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• The location is a bit far by within walking distance to everything.
• Outdated shower system.

“This Marriott is about average. The lobby is a bit tiny and there is only one restaurant. The location is right by China town and is within walking distance to the lively Bourke Street. The room is average size and clean. However, the shower/faucet is kind of outdated and inconvenient to use. My kids had hard time to turn off the faucet completely.”

Jul 20, 2007 by Shereen W. from Alisoviejo, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[3]

• Nothing.
• It was freezing cold, no heat at all, the coldest room I was ever in.

“The restaurant workers were the rudest, slowest, and worse of any at any place I was ever at. Never ever has a hotel experience been that bad.”

0 of 1 people found this review helpful.

Jul 1, 2007 by Matthew from Toronto, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was extremely professional and helpful.
• The beds and pillows were really uncomfortable.

“This hotel is quite beautiful from the outside. The rooms were good, but nothing special. The amenities were quite good. It had a heated salt water pool and spa and also a gym. If it were not for the beds we would have given a much higher score, but they were truly uncomfortable.”

May 7, 2007 by Scott from Franktown, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff was exceptional - desk, bell, housekeeping, & bar
• Nothing I can think of.

“Experienced outstanding service here - help was friendly and eager to assist. Information provided by the staff was complete, and when I sought services and dining outside the hotel, the staff provided me with several accurate options very willingly. Outstanding stay.”

Mar 5, 2007 by Pat from Newport News, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The friendliness and helpfulness of all staff.
• Nothing.

“A spacious, very clean room, luxurious sheets and very good location. The manner of all staff was exemplary.”

Jan 10, 2007 by Amy from Tucson, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very clean hotel, nice location, excellent beds! Staff was friendly.
• Parking was expensive (a day).

“The Melbourne Marriott is a lovely hotel. The location was great with train access nearby, lots of shopping, restaurants, and the old Melbourne goal close by. The staff was very friendly and helpful. The rooms were always immaculate and the beds were super comfortable! My only complaints were that the use of the parking garage was expensive ( a day), and the key cards were deactivated two days in a row for no reason before the staff fixed the problem¿s really enjoyed my stay at the Marriott. I would definitely stay there again.”

1 of 1 people found this review helpful.