Holiday Inn Kensington Forum

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User Reviews for Holiday Inn Kensington Forum, London

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Jul 1, 2009 by Gayle from Austin,TX
Overall Rating: 9

• Loved the location, it was perfect.
• Bar staff was not good.

“The location worked perfectly for my needs, the front desk staff was great and worked hard to get the right room for my family. It was a very busy hotel, loads of Americans staying there and also a lot of flight staff.”

May 25, 2009 by John from Henderson,NV
Overall Rating: 8

• The location was great, nice staff and room was comfortable.

“Nice and comfortable hotel. Room size was decent for European standards. Small TV but not really in London to watch TV so that made no difference to me. Overall, we were very pleased with this hotel.”

May 22, 2009 by Ann from Omaha,NE
Overall Rating: 8

• Great location. Tea/coffee making facilities and fridge in hotel room.
• Fridge in hotel room desperately needed to be cleaned.

“Good, clean (except fridge), centrally located hotel. Nice open lobby area. Rooms not a bad size for central London. Pretty good showers for London, too. Overall, good value for money.”

May 11, 2009 by Kourosh from Portland,OR
Overall Rating: 2

• Good location.

“Unfriendly and uncooperative staff, small room that resembled a 2 star motel rather than a 4 star hotel. The Marriott (200 yards away) was a much better hotel, and much friendlier staff.”

Apr 17, 2009 by K-S from Baton Rouge,LA
Overall Rating: 7

• The location is excellent.
• The hotel staff really brings the rating down.

“Overall the hotel is nice. I'm not sure if the star rating operates differently in the states, but I've been to nicer four star hotels before. The staff here was awful, they were rude and one receptionist was so mean to me he brought me to tears. I would love to visit London again, but I will not stay in this hotel. If you plan to travel for business purposes this might suit you well.”

Mar 26, 2009 by Phyllis from Austin,MN
Overall Rating: 9

• Close to tube, safe neighborhood.
• We do not like bedspreads-prefer duvets that are changed for each guest.

“Good location, friendly check in-had to leave bags as room was not ready until noon, nice view from 14th floor. The room appeared to be recently refurbished.”

Mar 13, 2009 by Lois from Houston,TX
Overall Rating: 7

• Fridge and tea kettle in room, near tube station and great view from the room.
• Small room, hard bed and unhealthy breakfast buffet.

“This hotel is only a block away from a tube station which is convenient. The rooms are quite modern, but small. Very little room between beds and furniture. I hurt myself in the night walking without the light since the space is so cramped. They do have a fridge and tea kettle which I found useful. The bed was hard and even though they supposedly have several kinds of pillows, none of them were comfortable. Cleaning staff did not change my bed when I had room cleaned after 4 days.”

Mar 6, 2009 by Chris from Houston,TX
Overall Rating: 9

• Clean and convenient! 1 block to underground and 2 blocks to Kensington Palace.
• Very uncomfortable bed.

“Loved the location and level of cleanliness, only down was Holiday Inn level of decor and uncomfortable bed.”

Feb 18, 2009 by Akbar from Springfield,NY
Overall Rating: 1

• Nothing.
• The rooms are too tight and not even suitable for a single person to stay in.

“The hotel is totally not suitable and does not reflect the 4 star it is being given.”

Nov 7, 2008 by
Overall Rating: 10

• During our stay my husband fell and fractured his tibia, the staff could not have been more helpful!

“This hotel is in a good location, with Glouster Road tube station just around the corner. There are multiple choices for dining out of the hotel, post office and internet cafe across the street. Everyone was very friendly and helpful. When my husband had an accident and needed assistance, the hotel personnel could not have been more helpful! I would recommend this hotel and would stay in it on a return trip to London.”

Oct 31, 2008 by David
Overall Rating: 10

• Convenient, quite, clean, helpful and close to the tube.
• Having stayed in sever hotels in that area of London, I have no complaints.

“It was up to date, hospitable, helpful and professional. I would be glad to stay there again and recommend it to others. The price was right.”

Oct 8, 2008 by LK
Overall Rating: 6

• Location and close to tube/subway.
• Whole floor/level and room smelled of cigarettes even though it was a non smoking floor.

“The floor was supposedly a non-smoking floor, but it reeked of cigarette smoke. I didn’t even know hotels had single beds. When we asked if there was a computer we could use to check into our flight, the front desk said they had nothing like that. Later on that day, we accidentally found/walked by the business computer room, so basically we were either lied to, or the front desk doesn't know crap about their own hotel. Poor service and smelly non-smoking rooms, unless you pay extra to get on an executive floor those were the only levels that didn't stink of smoke. We did, and that's the only reason I gave slightly higher marks on the quality of the room.”

Sep 24, 2008 by Vincent
Overall Rating: 3

• Expensive internet, no minibar, etc.

“Room was very small, the cable needed to connect to the internet in the room, and the voice message button of the telephone was not working properly.”

Sep 21, 2008 by
Overall Rating: 8

• Location!
• The view into other people's rooms. No pool.

“Hotel was clean and comfortable. Expected a bit more but the location was perfect for getting to the sights!”

Sep 12, 2008 by David from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• Clean, attractive, good facilities, convenient transportation.
• Reception sometimes not helpful and sometimes not good English.

“Attractive, clean, good facilities, near transport and public facilities of all kinds, excellent restaurant and bar. Reception- sometimes inattentive and many don't have adequate English capability.”

Aug 30, 2008 by Robert (. from Washington, DC
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[8]

• Location was excellent.
• Staff trying to upgrade me. Room was very poor quality.

“The hotel is located very close to a major Tube station with local restaurants and shopping areas nearby. The hotel is "80's" vintage and needs upgrading. The rooms while clean are very Spartan. Staff was very accommodating upon complaints of room not being cleaned and services not being provided but I had to make the complaint.”

Aug 29, 2008 by Nancy from Kelowna, BC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[8]

• The location is wonderful, safe area near a tube stop, stores and coffee places.
• Snotty attitude of front-desk staff.

“The rooms are very comfortable but the best thing about this hotel is its location. Just around the corner from a tube stop and close to sources of take-away food for breakfasts and/or snacks. The nearby Tesco has loads of fresh baking in the AM, including lovely warm croissants. The staff at check-in and check-out was definitely not welcoming, and not especially efficient, either.”

Aug 18, 2008 by Stephen from Belleair Beach, FL
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[9]

• Great location.
• Small rooms poorly appointed.

“This hotel has a fabulous location and awful rooms. The location is 4 stars the rooms are 2.5.”

Aug 17, 2008 by Julie from La Crosse, WI
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[8]

• Location was good.
• Ended up being moved to Holiday Inn Mayfair which appeared to be a much lesser hotel.

“We arrived at the Holiday Inn Kensington Forum, only to be told the hotel was overbooked and we would be moved to the Holiday Inn Mayfair. We were reassured numerous times that the hotel was actually an upgrade with 50% larger rooms, better location, and same star level. Once in the hotel, it was clear that the hotel was much older, had some maintenance issues, but, was indeed a better locale. If the rooms were 50% larger, then I would hate to see the rooms at the Kensington Forum. You could not put the ironing board up and expect to walk from bed to bathroom. I would say that the beds were not very comfortable, we had 2 thin little pillows on the beds, nothing struck us as 4 star what-so-ever. This has been a not-so-nice experience.”

Aug 16, 2008 by Stephen from Belleair Beach, FL
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location.
• The rooms are tiny.

“Great location, nice facilities, terrible rooms - definitely a 3 star hotel at best.”

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Amenities at Holiday Inn Kensington Forum, London

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Parking Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Mini Bar No Smoking Rooms/Facilities Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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