Rydges Kensington Plaza [London, ]- Hotel Reviews - MyTravelGuide.com


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Rydges Kensington Plaza

61 Gloucester Road, South Kensington, London, United Kingdom

Kensington makes the ideal base for any visitor to London, set in the true heart of the city the area is famous for its wonderful Victorian architecture, from grand merchant houses to the renowned Kensington Palace, the area truly shows London at it's best.[more]

  • Amenity Highlights — Concierge Desk, 24 Hour Front Desk, 24 Hour Room Service, Bar/Lounge, Restaurant
  • Average User Rating: 1.0 [rate it]
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User Reviews for Rydges Kensington Plaza, London

Average User Rating: 1.0
Overall user rating
Cleanliness:[8.0] • Staff:[1.0] • Location:[5.0]
Based on 1 user ratings

Feb 23, 2008 by Shozzie from London
Overall Rating: 1 Overall user rating
Cleanliness:[8] • Staff:[1] • Location:[5]

  • Nice hotel, but let down by poor staff and shoddy systems.
  • Unhelpful and incapable staff, poor systems and lies.

“This is a beautiful hotel which is badly let down by it's poorly trained and unhelpful staff. Add to that a very shoddy booking system. The staff are very unhelpful, and incapable of helping. Their advice was "call back tomorrow", to which I suggested that maybe Rydges should call be back tomorrow. They did. They agreed a refund, and I requested an e-mailed confirmation. Their explanation was that due to an IT failure, they accidentally charged me, as they did not get the cancellation from their Head Office. This was about 9 hours ago. I am still waiting for my e-mail. I rang the hotel again - same story - the staff cannot help. The manager is away, I need to call back later. Terrible service.”

Amenities at Rydges Kensington Plaza, London

  • 24 Hour Front Desk
  • 24 Hour Room Service
  • Bar/Lounge
  • Concierge Desk
  • Elevators
  • Express Checkout
  • Guest Laundromat
  • Laundry/Valet Services
  • Meeting/Banquet Facilities
  • Restaurant
  • Room Service
  • Safe Deposit Box
  • Secretarial Service
  • Shops/Commercial Services
Hotel Representatives:

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