Renaissance Kuala Lumpur Hotel

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User Reviews for Renaissance Kuala Lumpur Hotel, Kuala Lumpur

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Apr 30, 2009 by Kim from Manado,CA
Overall Rating: 3

• Swimming pool.
• Room poor 3star standard wallpaper coming of the wall.

“Nice pool, very large 900 over room hotel with many lobbies and confusing check-in and restaurants
to big for the management to handle properly. Maybe a good 3star hotel but certainly not 4star! Rooms old and worn out. Wallpaper coming off the wall!”

Mar 1, 2009 by Dona from West Linn,OR
Overall Rating: 8

“I needed a 110 transformer for my curling iron and it took a few tries and calls to get it. I looked like one that had been worked on and had a note saying transformer OK. It melted my curling iron! Two employees checked it and were going to send a manager who never showed up and nothing was done.”

Dec 31, 2008 by Cassandra from Auckland,CA
Overall Rating: 1

• Was promised a room with twin bed but was given two single beds and we were traveling with a 12 year old, very uncomfortable during sleep.

“Location was bad, no public transport, dirty carpets; hotel badly maintained and very run down. Definitely won’t recommend this hotel to others or stay there again. Very disappointed.”

Oct 3, 2008 by Richard
Overall Rating: 8

• Great views on upper floors and close to city center.
• The pool paths lead to a closed area when trying to walk around it.

“The rooms are big but the sheets could be a little more comfortable (with a light duvet).”

Oct 3, 2008 by Mike
Overall Rating: 9

• Near to the city center.
• Lack of selection in minibar.

“It needs some new furniture and the pool is great.”

Sep 4, 2008 by From N. from New York, NY
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[7]

• Great pool and fitness center.
• Interior of the rooms are very poor - not a good representation of the Marriott brand.

“The facilities of the Renaissance give it a 4-star rating, but the interiors are more equivalent to a Best Western or Quality Inn. Wall paper falling off, stains all over the carpet, musty shower curtains, sofa you don't want to sit on because it seems dirty and worn, and old bedspreads that look dusty and in desperate need of a good wash. Overall - don't recommend staying here. If you do, expect a 3-star quality room and then you'll be fine.”

1 of 1 people found this review helpful.

Sep 3, 2008 by
Overall Rating: 8

• Swimming pool.

“Excellent location.”

Aug 26, 2008 by Pablo from San Francisco, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[6] • Location:[8]

• Very clean with complete amenities. The best part was the gymnasium and sauna/Jacuzzi. Big rooms.
• Staff could be nicer and more competent, less calls and disturbances.

“Great location, big rooms, great view of Petronas Tower, and loads of nice amenities. The gymnasium was the most complete I have seen in any hotel, and the pool was nice too. Liked it so much, that we stayed two extra nights. The monorail was across the street, which made exploring KL easy.”

Aug 18, 2008 by Zahir from Kalamazoo, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Good value for the money: Petronas twin towers and related malls are about 10 minutes walk.
• Not close to good restaurants.

“Staff is helpful.”

Aug 7, 2008 by Peter from Toronto, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location.
• It needs some refurbishment.

“A pleasant stay with a good location.”

1 of 1 people found this review helpful.

Jul 29, 2008 by Dennis from San Francisco, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location is right next to KL Monorail station making it easy to get around KL without taxi and traffic.
• The East Wing of the Renaissance Hotel, while nice, is in need of room remolding.

“The Renaissance hotel is actually comprised of 2 wings - the actual Renaissance wing and the East Wing. The East Wing which is actually a star lower in luxury. The rooms, while nice, are showing their age and in need of remolding. The property, however is 4 star deluxe. Great pool, wonderful location, helpful staff.”

Jul 25, 2008 by Matt from Toronto, ON CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Nothing.
• The hotel was dirty.

“The room was a smoking room with two single beds. The carpets were seriously stained & dirty. The beddings were dirty and there was a stain on the pillow case. The washroom was dirty. I advised management of these issues and was offered another room that was equally dirty and had roaches.”

1 of 1 people found this review helpful.

Jul 21, 2008 by Henrik from Usa, AL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Big swimming pool, location, grand lobby, staff was attentive.
• Room was old and worn, need refurbishment.

“Nice hotel at great location near Mono rail station. New World Wing is the former name, today it is called East Wing. West Wing is apparently newer and rooms are great. Rooms need to be refurbished as they are a little old and worn.”

May 8, 2008 by Ken from Huntington Beach, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The view from the room was of the Twin towers.
• Electronic box for turning on & off lights and the TV.

“The staff was very friendly and the view from our room was quite nice. We had a 4 a.m. check out so we did not have a chance to use the hotel's restaurants or gym services.”

Feb 25, 2008 by Elizabeth from Nanoosebay, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location of the hotel was superb - next to monorail and within walking distance to the twin towers.
• It was difficult to get a decent breakfast if you did not wish to have the buffet.

“An excellent well maintained hotel. The staff is pleasant and helpful and our room was of a good size. We had a wonderful view of the twin towers and the KL Tower from our window and the pool area was inviting and well maintained. I would not hesitate to recommend this hotel.”

Feb 13, 2008 by Allen from Wailuku, HI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Extremely friendly/efficient staff. excellent location near KLCC/monorail. can walk to many places/attractions/restaurants.
• Unable to open windows for fresh air in most of the rooms. I loath AC.

“This hotel is extremely well located in the Golden Triangle area of KL It is a 100 meters or so from the Bukit Nanas monorail stop and about a 5-10 minute walk from KLCC and literally 100's of other restaurants. It has a Olympic size pool and full gym/sauna/steam room. The staff is very professional and efficient. I'd definitely stay again and recommend this hotel.”

Jan 30, 2008 by Kula from Pickering, ON CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great service, great food menu and excellent location.
• They place me in a room just next to a 24 hour construction area. The pile driving and breaking noise was very disturbing.

“Good hotel, excellent service in all areas. Friendly staff.”

Nov 28, 2007 by Pauline from West Hills, CA
Overall Rating: 1
Cleanliness:[5] • Staff:[2] • Location:[7]

• Duty manager transferred me to other wing of hotel, which was much better. This wing needs renovation, better maintenance, and better staff.
• Room was not maintained properly. Staff disturbed me constantly after wakeup call. They think that is service when they continuously knock on door, et.

“Much below usual Renaissance standard. On both days that I was there, service was so bad that I did not leave the hotel till 4 pm and lost time from my trip. Chief Concierge was one of the worst, but trainees were equally poor. English was poor, knowledge was poor. Restaurant service in Temptations extremely poor. Trainee English and knowledge poor. Overall, do not recommend a stay there, regardless of price. The other wing is far different. Also gift shop closes mid-day, in case you need anything, and quality of gift shop is not good. Looked like a nice buffet in other wing, but I did not eat there due to price. Staff seemed very helpful and good looked great.”

Jul 8, 2007 by Karen from Surprise, AZ
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• The hotel was within walking distance to the Petronas Towers.
• Breakfast was mediocre and the carpet in the room was filthy, internet was too expensive.

“Check in and check out was easy, they accepted traveler's cheques, the room was very clean and the bed was very comfortable, the concierge was most helpful.”

May 31, 2007 by Solomon from Sun Valley, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and layout were good. Very well maintained.
• Room was a little dated.

“This hotel has a great location. Central to the nightlife area on Jalan P. Ramleem, only 2 blocks from the world famous Petronas Towers, across the street from the Tourist Office. The dinner buffet at Temptations Restaurant was great. There were over 20 entry choices ranging from seafood and Asian cuisine to roast leg of lamb, and the price was reasonable too at $22 per person. I would highly recommend this hotel to anyone traveling to Kuala Lumpur.”

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Amenities at Renaissance Kuala Lumpur Hotel, Kuala Lumpur

24 Hour Room Service AM/FM Alarm Clock Air Conditioned Babysitting/Child Services Bath Tub Boutiques Business Center Car Rental Desk City Center Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine Iron Kitchenette

Lounge Maid Service Meeting/Banquet Facilities Mini Bar News Stand Outdoor Parking Outdoor Pool Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Sauna Secretarial Service Shower TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Valet Parking Wake-up Service Water Skiing

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