Holiday Inn Heidelberg

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User Reviews for Holiday Inn Heidelberg, Heidelberg

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May 17, 2009 by Janice from Houston,TX
Overall Rating: 7

• It was clean and in a convenient area.
• The first staff member we dealt with was extremely unhelpful.

“We were just told from the beginning that there was no elevator (there was in the adjacent building) and had no help with our luggage going up two flights of stairs. Also, after asking twice about the parking, we were told just to get a receipt each time we went out. We were not able to get out of the parking lot and after going back into the hotel, we were told we needed to pay for the parking in advance, which, of course, of which we not advised. After a advertisement for five different types of pillows in the hotel, we were informed by the first individual when checking in that there was only one extra pillow available when we asked about extra pillows. At the time we requested two pillows, we were told there was only one available. The next day we requested an extra pillow and one was delivered immediately.”

Jul 9, 2008 by Simi from Columbus, OH
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[3]

• Had cheap laundry facilities that were clean.
• Was too far from the city.

“The hotel was decent in cleanliness. It's not as close to Heidelberg as one would hope (at least not city center). You couldn't get to the center of city by walking, this was disappointing. The area it's located in is very business, and not residential. Only close option to eat was the hotels facility, no local places close by.”

May 17, 2008 by Judy from New Ulm, MN
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was clean and staff was friendly.
• 10 Euro for internet connection for 1 hour is ridiculous!

“Hotel was near the bus line into Heidelberg. It was clean and the staff was friendly and helpful. Check-in was efficient. We were not aware there was free coffee for guests until we were leaving. The cost of everything (internet connection was 10 Euro for one hour and restaurant was very expensive) was disappointing for a Holiday Inn.”

Aug 22, 2007 by Adriana from Gilford, NH
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[3]

• Friendly staff.
• Far from town center. Must take bus or cab. Rooms are very small.

“This was on ok hotel. Two bus lines take you to the vicinity of the hotel, one of which does not run on Sundays. The queen size bed took up 90% of the space in the room. Hotel was quiet but is located next to a gas station/convenience store.”

Aug 19, 2007 by Judy from Oviedo, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel was excellent in all ways.
• Location was not as close to downtown as I had thought but was close to the autobahns.

“The hotel and staff were excellent and a wonderful first landing point for my vacation.”

Mar 12, 2007 by Dean from Miami, FL
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[4]

• Hotel staff was professional and helpful.
• Parking was problematic.

“A little out of the way, no vending machines for late night.”

Amenities at Holiday Inn Heidelberg, Heidelberg

24 Hour Front Desk Air Conditioned Babysitting/Child Services Bar/Lounge Bath Tub CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Internet Access Iron Laundry/Valet Services Mini Bar Modem Lines in Room Multilingual News Stand Parking Pets Allowed Porters Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Sauna TV Remote Control Television with Cable Trouser Press Turndown Service Vending Machines Wake-up Service

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