Hotel Plaza Kokai Cancun

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User Reviews for Hotel Plaza Kokai Cancun, Cancun

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Jan 16, 2009 by Saravanakumar from San Francisco
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Great location, cheap price, friendly service.
• None.

“This is a great hotel if you're on a budget. You can walk to the local bus station in less than 5 minutes. The front desk guys were very helpful and were always eager to answer any questions. One of the best customer service I've seen. They offered a shuttle service to the beaches, but suggested us to take the local bus because it was quicker and convenient. We left our baggage with the front desk for the whole day and they took good care of it. When we were leaving, they called us a cab and even bargained with the cab driver to reduce the fare to the airport. Overall it was a great experience. I would recommend this hotel to all the travelers who are looking for a good hotel.”

Mar 17, 2007 by Lisa from Austin
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[5]

• Service people in restaurant/bar.
• Front desk personnel, does not offer services claimed on website.

“Located downtown but claimed to have shuttle services to beaches. Only offered service at 10 and 11 with no return shuttle. Had to push for the service then they tried to drop us off at a closer location which was extremely dumpy. Would not provide caffeinated coffee in rooms (which you pay extra for). Argumentative about supplying proper coffee. Pool was not located where it could receive sun. Photos on website are very polished. Hotel is not kept in photos' condition. Hotel needs great repair. Thin walls. Hard to sleep due to noise. Bad views from rooms. Bed of steel. TV turns off/on on its own. Would not give us breakfast vouchers (which we paid online for). Water temp/pressure changes on its own. Website offers money changing services, but they don't. Don't have bus routes, maps, Cancun info for travelers. Staff was at times very. Its, disagreeable, condescending, and non-bilingual. Would not recommend this hotel to anyone.”

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