Cambridge Garden House Moat House

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May 6, 2005 by Hotel Guest
Overall Rating: 8
Cleanliness:[8] • Staff:[6] •

• Location within the city and safe parking
• Decor was a little tired. Unprofessional staff, epecially in the bar.

“Very well located hotel in the centre of the city with inclusive safe parking. Although looking a little tired, the hotel was clean, the rooms well presented and showed good value for money.”

0 of 1 people found this review helpful.

Apr 2, 2005 by Hotel Guest
Overall Rating: 8
Cleanliness:[10] • Staff:[8] •

• Location good, bar staff very friendly and helpful, really enjoyed our 'Bliss' Spa experience.
• Breakfast staff were not very welcoming.

“Overall we were pleased we chose this hotel. It was in a good location next to the river and had good access to restuarants bars etc.

We enjoyed the use of the fitness club facilities and we both had a massage in the spa which we would recommend.

The room was nice but fairly average. We have stayed in similar quality rooms for a much lower cost.”

Mar 16, 2005 by Peter from Malvern, United Kingdom
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Clean, bright room in good decorative order. V. comfortable good sized bed.
• extractor fan in bathroom did not work. bit of grout missing in tiled floor by door.

“On arriving we could hear the cleaners talking in the room next door. Fortunately that room was empty on the night we stayed. Had it been occupied I think we might have been embarassed. Generally a v.pleasant stay made all the more so by cheerful helpful staff.”

Feb 22, 2005 by Anonymous
Overall Rating: 6
Cleanliness:[6] • Staff:[6] •

• Clean, comfortable and quiet.
• One lift not working, no hairdrier, no concierge, no help with bags.

“It's a nice hotel, but not luxury by any stretch of the imagination. The room was comforable and quiet, with duvets rather than blankets, but there was no hairdrier in the room. Also, one lift was on the blink for the entire duration of the visit, and the other one had a flickering flourescent tube. Also, for a four star, there was a concierge desk but no concierge and no one offered help with the bags. You do expect a bit more for over '100 a night.”

Feb 21, 2005 by Anonymous
Overall Rating: 8
Cleanliness:[10] • Staff:[8] •

• Comfortable beds. Quiet non smoking room.
• Inadequate lighting in room. Also one lightbulb missing.

“A very comfortable stay with helpful and polite staff. The lighting in the room was too dim, but the accommodation good and very clean.We would certainly stay at this hotel again.”

Feb 19, 2005 by L from Lexden, United Kingdom
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• It was spacious, clean and a nie large bed with a duvet.
• none

“I wanted a central hotel, nice, clean and upmarket. Free parking and a restuarant at the hotel.”

Feb 19, 2005 by Louise from Bournemouth, United Kingdom
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Excellent Crowne Room - Very clean, quiet,large and had a cosy feel. Amazing river view with balcony.

“This hotel is in a fantastic location on the river and in the centre of town. Traditional Pubs are located within a 1 minute walk. Main shops within a 4 minute walk. Hotel staff were polite and helpful. Only one small criticism was that the Room Maid was a little unpredictable with the replacement of some items e.g. toilet rolls, shower Gel, flannels etc..and the bed was not the best. However the room was kept very clean and so was the rest of the hotel. The Crowne bedrooms were worth the extra money. Ours was large, very clean and quiet. It had a great river view with a balcony and table and chairs, which would be great for the summer. Bathrobes, Slippers, Magazines, Morning Paper and extra snacks a bonus. Temperature of room perfect - easily controlled. Great car parking - flexible and free! We thoroughly enjoyed our stay and would definitely go back to this hotel.”

Feb 18, 2005 by Anonymous
Overall Rating: 8
Cleanliness:[10] • Staff:[10] •

• It was well clean and well equipped.
• The decor was looking rather tired, Had signs of leaking roof, ceiling looked Iffy.

“Everything I needed to know was on the website, so nothing came as any surprise to me apart from the extremely nice friendly staff.”

Feb 17, 2005 by Anonymous
Overall Rating: 5
Cleanliness:[2] • Staff:[2] •

• health club
• see below

“The staff didn't make any effort to be nice and infact in some cases quite rude. The bar was quiet and the barman did not seem busy yet there were tables left with plates and glasses on them for a long time. Then when we went through to dinner where we had booked a table at reception on check in we were told quite abruptly there were no tables and to come back in 30 mins, which we did only to be told again quite abruptly there were no tables even though i could see tables that just needed resetting. i was very disapointed that there was absolutely no effort made to accomodate us. So we decided just to have a bar meal I ordered a BLT Baguette and it came without the tomato. At breakfast we were not offered any tea, coffee or toast and eventually had to ask and then when it did come the tea was stewed. I would not normally complain but as this was a special occasion my self and my partner were extremely dissapointed with the whole experiance.”

Feb 16, 2005 by Anonymous
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Very Good Room with River view, a power shower that worked and good bar / restaurant service

“I would stay there again”

Feb 13, 2005 by Melanie from Berkhamsted, United Kingdom
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• The View of the river. Lots of space. Table and chairs were handy. Fruit Bowl
• Prices of Mini Bar.

“We had all the information we needed before our stay.
We enjoyed a late drink in the hotel bar.”

Feb 5, 2005 by Lavinia from Finningley, Doncaster, United Kingdom
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Beautiful situation facing the river. Large comfortable bedroom.
• No adverse comments

“Chose this hotel because it was central to Cambridge and it did not disappoint. Clearer instructions on how to reach the hotel would have been helpful especially as certain roads are not open at certain times.”

Jan 19, 2005 by Anonymous
Overall Rating: 8
Cleanliness:[10] • Staff:[10] •

• Great view of river from the room
• power shower would be good

“Good hotel, very central and within walking distance of bars and pubs/ restaurants. Nice walks along the river. Friendly staff, easy parking but did charge.”

Jan 4, 2005 by Anonymous
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• Clean non smoking room. Nice view. Very quiet and peaceful.
• Smelt slightly of damp I think due to the extractor fan I think not working in bathroom.

“Very impressed with the hotels facilities and location. The staff were very helpful, well turned out and very motivated. Breakfast was very nice however a cold buffet style breakfast would of been nice. But in the hotels defence I did not ask for a cold buffet selection.”

Dec 15, 2004 by Anonymous
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• Room was large, spacious, clean, and well presented.
• No key to the mini bar provided.

“Room service first rate. Hotel staff friendly and professional. Location superb.”

Dec 10, 2004 by Anonymous
Overall Rating: 7
Cleanliness:[8] • Staff:[6] •

• Room and location both excellent.
• Had to sit around for a long while before being allowed to check in.

“Overall an excellent experience. Only downside apart from check-in irritation was the general feeling of being amongst trainees - lots of very young employees with nobody obviously in charge.”

Dec 7, 2004 by Michael from Bedford, United Kingdom
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Nice large room, river view, pleasant pool to swim in

“This is a very convenient hotel for the city centre and in a pleasant location.”

Nov 28, 2004 by A from Exmouth, United Kingdom;GB
Overall Rating: 7
Cleanliness:[2] • Staff:[10] •

• Directions to hotel - VERY poor. Shower-head, in room - FILTHY.

“Accurate, more helpful directions to hotel, on website.

Car-park arrangements; arriving and leaving.

Breakfast; don't assume individuals have stayed before and know what to do / where to go; communication!”

Nov 24, 2004 by Anonymous
Overall Rating: 7
Cleanliness:[6] • Staff:[8] •

• Very large damp patch over large area of wall adjoining bathroom

“A pre ordered vegetarian meal was served for my 2 daughters and their husbands. Firstly the incorrect meal was served to them, and secondly the rice was totally undercooked. (Mushroom risotto). The room was very disappointing as per the comments above.”

Nov 15, 2004 by Christopher from Daventry, United Kingdom
Overall Rating: 9
Cleanliness:[8] • Staff:[10] •

• Good standard of facilities in an excellent location
• Nothing

“One of the best locations in terms of most colleges. Good facilities at a relatively reasonable rate provided booking is made in time to benefit from a discounted offers. Staff were courteous and efficient”

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Amenities at Cambridge Garden House Moat House, Cambridge

24-hour front desk Bar Business Centre Currency Exchange Dry Cleaning Fax/Photocopying Free Wi-Fi Internet Access Included Internet Services

Luggage Storage Meeting/Banquet Facilities Restaurant Room Service Safety Deposit Box Valet Parking Wi-Fi/Wireless LAN