The Norfolk Hotel

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Apr 27, 2005 by Patricia from Rowner, Gosport, United Kingdom
Overall Rating: 8
Cleanliness:[10] • Staff:[10] •

• Everything I might have needed was there, including information.
• N/A

“The staff were attentive, helpful and polite. The rooms were a comfortable size, the beds were comfortable and the room and bathroom spotless. The food, particularly breakfast was excellent. We ate in the restuarant one evening and both the service and th”

Apr 27, 2005 by R from Mills, United Kingdom
Overall Rating: 4
Cleanliness:[4] • Staff:[4] •

• The hotel was clean and the room was pleasant
• The hotel staff struggled to speak english and on occasions misunderstood what was asked for

“The hotel was clean and the staff were friendly, the hotel needs updating. The food was excellent and the staff in the resaurant were accomodating”

1 of 1 people found this review helpful.

Apr 12, 2005 by christopher from bridgwater, United Kingdom
Overall Rating: 8
Cleanliness:[8] • Staff:[6] •

• The price and breakfast are tops!

“The location was good for the city center, so for me was ideal. Through the day my bike provided an excellent way of getting about and seeing the city. What can I say Birmingham is one of the best places for shopping, nights out and feeling safe. Top week!”

Apr 2, 2005 by Hotel Guest
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• The privacy and the genral friendly atmosphere around the hotel. Felt right at home!

“Mostly perfect, better directions from the train station would have been helpful, such as bus numbers from the city centre and a list of nearby attractions. Would be ideal in attracting customers as they would be aware of what was on offer and places that could be visited.”

Mar 20, 2005 by Tony from Salisbury, United Kingdom
Overall Rating: 10
Cleanliness:[8] • Staff:[10] •

• Good sized room, well laid out, clean and bright

“In addition to the comfortable room, the food was of a very high order and the waitress was both helpful and cheerful in her excellent recommendations. Congratulations to the chef.”

Mar 18, 2005 by Demis from Marsascala, Malta
Overall Rating: 8
Cleanliness:[10] • Staff:[8] •

• Very good hotel but lacks in room facilities.
• The TV swet in my room didn't work for the first 3 days although it was repaired everyday. Also, in our last night, someone put the wake up call at 4am and it started ringing every 10 minutes.

“Very good location close to several restaurants. Good bar.”

Mar 11, 2005 by Anonymous
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• the bathroom shower wasn't working...the water was always to cold or to hot.

“good food...nice staff...good price for room+breack+diner pack”

Mar 2, 2005 by Anonymous
Overall Rating: 5
Cleanliness:[4] • Staff:[6] •

• wasnt clear the hotel had changed name to norfolk -spent ages looking for it

“should have known there wouldnt be a sign for the comfort inn -wasted ages driving up and down road before ringing directory enquires -”

Jan 29, 2005 by Anonymous
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• value for money as there was a special offer on
• although tea and coffee facilities provided in the room there was no milk on the two nights I stayed

“Good value for money as there was a special offer on.”

Dec 22, 2004 by MARIA BELEN from MOSTOLES, Spain
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• La recepcionista Cristina resulto excelente y muy amable
• lejos del cemtro de la ciudad

“En general mi opinion es muy buena, la se'orita cristina nos dio un trato excelente y se ocuparon de nosotros con buen hacer en todo momento, la habitaci=n estaba muy bien y la zona muy tranquila.”

Dec 21, 2004 by Iain from Milton Keynes, United Kingdom
Overall Rating: 6
Cleanliness:[6] • Staff:[8] •

• Clean, friendly, and near to my reason for staying.
• Dated, slight smell of cigarette smoke in the lobbey, not a great bed.

“The single room I had was small, but no smaller than expected. Hotel, bedroom, and en-suite where very dated, but clean. The bed was not very comfortable, and it would have been nice to have had a duvet, rather than the sheet and blanket(s), and newer pillows. Overall it wasn't a bad hotel for the price. The included breakfast was however really good, varried, and fresh. Would stay again, but purely for location, as you get what you pay for. To coin a phrase, cheap and cheerful.”

Dec 18, 2004 by Anonymous
Overall Rating: 6
Cleanliness:[6] • Staff:[4] •

• Location, price, breakfast included, quick check out
• Staff weren't willing to go the extra distance to accommodate you

“Average”

Dec 18, 2004 by c from gloucester, United Kingdom
Overall Rating: 6
Cleanliness:[8] • Staff:[8] •

• Very Handy for City centre and Motorway access,with plenty of parking spaces.
• Bathroom whilst being very clean had very antiguated Showering facilities,also Food was very bland.

“I found the Comfort Inn (Edgebaston) typical of many City centre Hotels whereby they know people will still use them for handiness of location even though they would have to lower their standards.

In the case of the Comfort Inn I felt that the Bathroom had probably not been refurbished in the last 30 years or so, the shower was weak and the head would not stay in the holder also the tray did not have a glass surround but an ill fitting shower curtain that stuck to you when wet whilst letting water out to flood the bathroom floor.

Also the toilet seat was broken at the hinges and kept slipping off the pan.(it looked like it had been broken for quite a while)

In it,s defence the room and bathroom whilst being tired was very clean and tidy.

I also felt that the food in the Restaurant was fairly bland with little thought put into the menu.

But again on the plus side all the staff that I came into contact with were very friendly and helpful.

I would recommend this Hotel if your priority is location but not if you wanted somewhere nice to spend a weekend say with Family.”

Dec 18, 2004 by Anonymous
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Food was good and waiting staff well mannered and anxious to please.
• unfortunately my room had a strong damp musty smell which hit you as soon as you opened the door.

“I have stayed at this hotel before and will stay there again, despite the unpleasant smell in my room on this occasion. I find the food excellent and the room is comfortable.”

Dec 17, 2004 by Christopher from Warrington, United Kingdom
Overall Rating: 7
Cleanliness:[6] • Staff:[10] •

• Staff very friendly and helpful. Good food and plenty of it in restaurant.
• Rood old fashioned and very small. Noisy from traffic

“Picture did not match room, which was disappointing.
Would advise that upgrade to Premier room well worth it.
Staff helpful and friendly, helped to make it an enjoyable stay.
Good food, recommend the breakfast and carvery.”

Dec 16, 2004 by ALEXANDROS from Nea Smyrni, Greece
Overall Rating: 7
Cleanliness:[6] • Staff:[2] •

“It is unacceptable that we stayed 4 nights and our room was cleaned up only once!”

Dec 13, 2004 by Anonymous
Overall Rating: 8
Cleanliness:[8] • Staff:[10] •

• I thought the inclusion of breakfast and dinner in a known cost package was excellent, especially given the price. The food was also very well prepared and good quality.
• I thought the bed linen should've been changed more regularly

“I think a better description of the room and facilities and the location in relation to public transport and other facilities would've helped considerably.”

Dec 8, 2004 by RICHARD from BRIDGWATER, United Kingdom
Overall Rating: 9
Cleanliness:[10] • Staff:[8] •

• Very pleasantly surprised regarding the quality of the hotel in terms of value for money.

“The entire process from booking to checking out was completely hassle-free. However, obtaining public transport from the hotel to the event was problematic. More information on taxi firms available at the hotel would be helpful.”

Dec 7, 2004 by Nigel from Cheltenham, United Kingdom
Overall Rating: 6
Cleanliness:[6] • Staff:[8] •

• access to city center, breakfast & service was very good
• The room & Shower facilities were very small plus a lack of ventilation

“'50 for two people bed & breakfast is good value”

Nov 26, 2004 by Brian from YATELEY, United Kingdom
Overall Rating: 8
Cleanliness:[8] • Staff:[10] •

“There is really little more to stay. The hotel provided me with a congenial and convenient roof over my head. I was able to eat in the excellent restaurant, and not go out after a lot of driving. I was very comfortable.”

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