Top Hotel Alsterhof Berlin

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User Reviews for Top Hotel Alsterhof Berlin, Berlin

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Jul 30, 2008 by Aage from Slependen, AK
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[10]

• Absolutely everything!
• I had to pay for a room upgrade.

“Superb location - great room - reasonably priced! Next time I go to Berlin, this could be my choice, if I don't decide to stay at Intercontinental or Adlon.”

Mar 24, 2008 by Doris from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Center located and clean.
• I asked for contact lenses solution at 1:00AM, the answer was "we do not have any" next day I walked in the shop, the first thing I saw was it.

“It was good, clean and in a good area. It was close to transportation, shops, and restaurants.”

Jan 4, 2006 by Mark from New York, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly staff.
• No real bar soft soap or shampoo, just dispensers.

“In room safes are antiquated and they charge for them. They should provide real soap bars and shampoo bottles, not the dispensers. Would not stay there in the summer as there is no A/C.”

Nov 6, 2005 by Markus from Ludwigsburg, DE
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[7]

• Location.
• Downgrade since booking, bathroom to small.

“For West-Berlin, Kudamm and KaDeWe-area very good location. Clean room, but a very small bathroom. ”

Oct 24, 2005 by Robert from North Hollywood, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Clean, comfortable, convenient.
• I have no serious complaints.

“The hotel was in a perfect location for us. It was clean and comfortable. It was exactly what I would expect from a three star hotel.”

Oct 7, 2005 by Anne from Wyoming, MN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[5]

• Very helpful staff and free Internet access plus printer in the lobby.
• Next time we go to Berlin we'll try to find a hotel in the former East part of town.

“Perfect hotel for people who love shopping sprees to KaDeWe, adequate 3 star rating.”

Aug 3, 2005 by Elena from Iowa City, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• nice location, close to some main attractions of Berlin, easy access to public transportation
• no toiletries in the bathroom but can be obtained from staff upon request

“very nice hotel, would definitely recommend it to friends”

Jul 1, 2005 by Kc from Redwood City, CA
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[4]

• none
• the hotel staff was unfriendly and unhelpful. rude and incompetent.

“inconsistency in staff friendliness (night shift was much nicer than day/morning shift). perhaps there is a need for more staff training, as they were not informed about how to treat customers. at check-in, i was "overlooked" for 20 minutes by two staff members while they helped another demanding tour guide leader. twice, i was told by another staff member that i was not to receive soap until the morning; at check out, i was advised that i took something from the mini-bar (which, i did not, and needed to dispute). frustrating experience (even for a decent german speaker!)”

Jun 30, 2005 by Henry from Sutton, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was located close to all the major subway systems in Berlin
• small rooms with no air conditioning

“Good location if you want to stay near the kurfestandam which is the major shopping avenue in Berlin close to all of the major subway systems of Berlin rooms are small and do not have air conditioning”

Jun 30, 2005 by Oscar from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• good mid-sized hotel
• retrieving and returning room key, rather than issuing a key card

“Well-situated hotel ”

Jun 30, 2005 by Cathy from Washington, DC
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location.
• Lack of amenities, uneven helpfulness of staff.

“This is the second time I've asked for a 3-star hotel and had a "You've been upgraded" note. Both times the 4-star hotel fell short of what I'd expect from a 4-star hotel. In this case, as in the other, the hotel was fine BUT, for example:- the first person I asked at the front desk to check about a train schedule told me to walk 1o m inutes over to the train station to check myself- the bathroom had what I assumed was liquid soap at the sink which needed to be moved to the shower and then moved back to the sink. There were no other bathroom amenities - no shampoo (perhaps the soap was good as shampoo but there was absolutely no label on the container), no body lotion, nothing.- Though the hotel had notes that they were committed to environmental protection and I asked the front desk NOT to change my towels the towels were changed anyway.Having said all that, the hotel was clean, the bed was comfortable, the location was good.”

Jun 27, 2005 by John from Lincoln, RI
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[8]

• Maid service was thorough and efficient.
• Room service would not answer phone on several occasions

“Overall, it was a good stay. I felt the location was good for this hotel. It was well kept, and for the most part efficiently run. However, I believe a 4 star rating on a hotel should be indicative of 4 star service, which I felt was not the case here. It seemed obvious that at least a couple of people at this hotel would rather not be working there. They were not very helpful, and certainly lacked warmth. I travel a LOT and there is nothing that makes me more homesick at hotels than speaking to receptionists and knowing I'm the only friendly person in the room.”

Jun 22, 2005 by Anders from Oslo, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Good location, clean, friendly staff
• The rooms and the double bed were a bit small. The rooms were hot and lot's of noise from outside

“Great hotel if you're looking for a place to stay. It could be a bit noisy in the morning from the street, but after a good night out it won't bother you too much.”

Jun 22, 2005 by Peter from New York, NY
Overall Rating: 4
Cleanliness:[9] • Staff:[4] • Location:[10]

• Well located and comfortable room
• Miniscule bathroom, poor venitlation (no a/c), dumb staff

“This is really more a three than four star hotel. Rooms were ok but not more than that; bathrooms inadequate and rooms got very warm ans stuffy. Location is excellent. Staff was stupid on check in and never seemed to improve much.”

Jun 18, 2005 by Sharon from Bielefeld, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location is ideal and the free internet usage was excellent.

“We enjoyed our stay at the Alsterhof very much. Everyone tried to make our visit very pleasant. Our room was comfortable, on the quiet side of the building and the hotel is near to everything in Berlin West. ”

Jun 12, 2005 by Brandy from Denver, CO
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[8]

“We had a good stay at the Alsterhof. Nice hotel and very close to shopping. Underground station is nearby to connect you with all the other attractions of the city.”

May 14, 2005 by Dennis from Brighton, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location was perfect, hotel was clean and staff friendly
• I understood from the staff that breakfast was included with the room but it turns out it wasn't.

“The best thing was location; far enough away from the city centre that it was quiet at night, and yet close enough that a five minute walk puts you right in the heart of Berlin.”

May 1, 2005 by Kurt from Toms River, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• great location and price
• room was relatively small

“Good location, clean room, good service but the room was small.”

Feb 27, 2005 by David from Scarsdale, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff. Great location. Good value.
• Bath/shower area was very small and not up to luxury levels. Also, frustrating that membership" was necessary for use of spa."

“Hotel Alsterhof in Berlin offers an excellent option for business travelers who are not looking for anything special beyond comfort, cleanliness and good location. Rooms are small, so not ideal for families.”

Oct 5, 2004 by Tracy B. from West Trenton
Overall Rating: 10

“The hotel room was very comfortable and the location was superb. It exceeded my expectations. The staff were equally helpful. I became ill during my stay and they allowed me to stay in the room past the checkout time without charge. Thanks to the compassionate and considerate staff.”

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Amenities at Top Hotel Alsterhof Berlin, Berlin

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Concierge Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities

Meeting/Banquet Facilities Mini Bar No Smoking Rooms/Facilities Parking Pets Allowed Restaurant Room Service Safe Deposit Box Television with Cable