Quest on Eden

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User Reviews for Quest on Eden, Auckland

Average User Rating: 2.0 Cleanliness:[8.0] • Staff:[1.0] • Location:[7.0] Based on 1 user ratings

Oct 2, 2007 by Wayne from Hamilton
Overall Rating: 2
Cleanliness:[8] • Staff:[1] • Location:[7]

• Clean, good location.
• Unhelpful staff, misleading listings.

“Once we arrived in Auckland city, the quest on Eden was easy to find, however at 1:30 pm on a Saturday, the reception was closed and the front door was locked. The intercom advised me that there was a lock box that had an envelope with my keys in it. It required a second call on the intercom to get the lock box opened properly. After my poor check in experience in the cold weather on the front door step, negotiating the extremely tight car parking garage only added to my frustration. On getting to our room, we were somewhat surprised to find a king in one room, and a queen in the other. I called the front desk to enquire as to why the room was not as requested. There was a lot of reluctance from the duty manager to do anything about it. Somehow it was my fault that there was no entry on the booking sheet stipulating the sleeping arrangements and that all his housekeeping staff had gone home. Eventually a rollaway bed was installed in the master bedroom while we were at the concert. The furniture in the room was cheap and of very poor quality. A chair was broken, which took everyone by surprise who sat in it. The electric kettle was serviceable, if nearly antique. The room was clean and tidy, and the bathroom well kept, however there is not enough hot water for four adults to shower, without at least one person having a tepid one. The panoramic view from our balcony was into the window of the flat in the building next door which was within spitting distance. Checking out was no better; I learned that for the privilege of nearly scraping all the paint off my car to get into the car park I was charged $11.50. I told her that I was not advised of this when I booked, nor when I checked in, to which she replied there are no such thing as free parking in Auckland. Despite their listing on mytravelguide.com stating parking is free, and front desk is 24 hr. I have stayed many times in Auckland, for both business and leisure, and always parked for free, unless using the valet service. The homeless people on the front door step were always in attendance, regardless of the weather, or what time we left or arrived, and seemed to be friendly, if a little unnerving.”

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