Candlewood Suites Chicago-Waukegan

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User Reviews for Candlewood Suites Chicago-Waukegan, Waukegan

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Jan 29, 2009 by Debbie from Redding,CA
Overall Rating: 4

• The customer service was poor, they were short staffed.

“When we got to the room the toilet was backed up & they wouldn't send anyone to fix it, they offered us a plunger so we could do it ourselves.”

Oct 14, 2008 by Connie
Overall Rating: 10

• The gentleman at the counter was wonderful even thought I checked in at 2 a.m.
• Loccation was a little confusing as was getting to the parking lot from different directions.

“I loved it. I was visiting my son in the VA Hospital and this was a great location. The grounds are clean with a Starbucks close by. The next time my boss comes out for his visit, I will have him stay here instead of Gurnee.”

Jul 18, 2008 by Rick from Crown Point, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Rooms are very nice and honor pantry downstairs with free washer and dryers were nice.
• Would be perfect if it had a pool and hot tub and restaurant with bar.

“Stayed just one night but have stayed here before. About 3 miles from Great America and 20 minutes from Dairy land Dog Track which is where we were going.”

Jul 9, 2008 by Tina from Mokena, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• I liked the kitchenette - it helped provide a meal other than fast food.
• The fire alarm in the room had a low battery and beeped all night.

“Over all it as a very simple hotel with not many amenities - it was great to have a kitchen. It was clean somewhat okay decor. But we really came in late and wanted to get to bed. We were in bed when the fire alarm started to beep - indicating the battery was low. It was above the bed. We figured sleep or have someone come in and stand on our bed and replace the battery. We just tried to ignore it.”

Jul 2, 2008 by Richard from Peoria, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[5] • Location:[9]

• Refrigerator, microwave, pantry, and work out very nice.
• I had to wait 15-20 minutes for the desk clerk to come when checking in.

“Very nice hotel with nice amenities, nice location, and quiet. Desk clerk must not have forwarded her phone to her cell while she was away from the desk. Frustrating not being able to check in when I had my children and friend waiting for over 15 minutes.”

Apr 16, 2008 by Doris from Kaukauna, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Rooms were clean, and modern with a kitchenette. The hotel is located is a quiet, safe location.
• We like everything about it.

“This hotel is in a safe, quiet location which would be great for fellow Gold Wing motorcycle riders. The rooms were spacious, clean and modern. The kitchenette was handy with the stove and refrigerator. The beds were comfortable. All the public areas were clean and modern. I would definitely stay here again.”

Mar 13, 2008 by Vindy from Chesterfield, MO
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• Nice location.
• Not so polite staff n construction going on in the main walkway.

“Was good for location as my wife had an interview at VA hospital nearby? Staff not that cooperative n always missing from the front desk. Room was good, includes the bed and bath.”

Jan 16, 2008 by Brock from Utica, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• Smoking rooms.
• Entrance and exits are only one way because of a curb.

“Over all the hotel is great and also gave us a military discount without us having to ask. Also they have free movie rentals and a honor system 24/7 small store with just about anything you would want at great prices.”

Nov 15, 2007 by Laura from North Aurora, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• I liked the convenience of having the "store" for necessities.
• Seemed to be more for the extended stay business, no pool.

“Nice place to stay, would have liked a pool, close to Gurnee mills mall, did not have two bed rooms although they had a pull out sofa, full kitchen.”

Nov 8, 2007 by Bob from Estill Springs, TN
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[1]

• Liked being checked in and out quickly.
• Loud everywhere, including banging on the walls from other beds!

“No services at all, its a room with a loud frig that sounds like some old fart snoring. With the headboards banging on the walls, frig snoring and people yelling in the halls, we bought ear plugs. I have made a mental note never to stay in any suites again and to always find a place like Marriott with a pool.”

Oct 14, 2007 by Lucille from Mcdonough, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, well lighted area, close to location.
• Nothing.

“The staff was quick to take care of all our needs.”

Aug 2, 2007 by Jim from Brighton, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient location.
• Hoped for complementary breakfast.

“Good location. Shopping nearby.”

Jul 25, 2007 by Abby from Fort Mohave, AZ
Overall Rating: 8
Cleanliness:[3] • Staff:[4] • Location:[7]

• The bed was very comfortable.
• When I checked in the sink had not been cleaned and maintenance had to come and fix it.

“I had received different information about when I could check in from different staff members prior to my arrival. When calling for check in availability there was contradicting answers there when I arrived and was asked to come back even though I had given them an extra hour before showing up in the first place. When I checked into the hotel I had to wait for 20 minutes while the two staff members ignored my presence. When I got to the room, the sink was full of hair due to a clogged pipe. Then the cleaning lady walked right into the room without knocking. We were not fully clothed at this time. Then maintenance came (knocked first) and fixed the sink. The rest of the stay was perfect. There was a store on property that we could charge to the room that was a great feature.”

Jul 10, 2007 by Craig from Wapakoneta, OH
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• No double beds or king size beds.

“Motel was OK, but they wanted $40.00 to upgrade to two beds. Standard accommodation was a queen size bed was too small for me & my partner. I'll make sure to avoid a Candlewood in the future.”

Jun 12, 2007 by Ted from Ofallon, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Great value in a good location for me.
• Only one bed available.

“Must be brand new. It was very nice, and clean. The bed rivaled any 3 or 4 star hotels I've stayed in. It was a better bed than the Sheraton I stayed in the next evening.”

Apr 18, 2007 by Greg from Chicago, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location.
• Gave me a room for smoking (I don't smoke).

“Good, they should ask me if I wanted smoking or non smoking. I hate smoke, had a hard time sleeping because I kept smelling smoke.”

Apr 11, 2007 by Melissa from Frisco, TX
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[6]

• Kitchen in room.
• Asked for 2 beds (or cot) and they didn't have them.

“Asked for 2 beds as was traveling with 14 year old. Pictures on website show room with separate living room with sofa bed. Got to hotel and only had one 'queen' (really a double) and a recliner. When asked for a cot, was told they do not have them. Very disappointed.”

Feb 7, 2007 by Rob from Lowell, MI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The layout and kitchen in room were great. All the right stuff.
• Desk not manned when I arrived.

“Very nice 2 star hotel. For the amount of traffic it gets in the summer (six flags nearby) they do a great job keeping it up.”

Feb 4, 2007 by Lelalu from San Diego, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Really liked the little store that was hooked with the workout/gym.
• My room started to smell a little like mildew upon entry. But front desk checked it out.

“This hotel was easy to find and there was plenty of parking. The cleanliness of the hotel was very good. They had free video and DVD rentals as well which was very new to me for a change. Hotel staff was very friendly. The location was great and very easy to find. I definitely recommend this one.”

Dec 13, 2006 by Jenny from Sheboygan, WI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• I liked that the room had a small kitchen in it, very nice so you wouldn't have to eat out all the time.
• Just that if you were driving in from the south there was no entrance, you had to turn around somewhere.

“This hotel was very nice. The room had a small kitchen with many things you would need to cook and eat. They had a nice size refrigerator, stove, dishwasher, microwave, coffee pot and even a garbage disposal in the sink. The rooms where very clean and where a good size. We only stayed one night but I would definitely recommended this hotel to anyone traveling more than one night. The bathroom was also a nice size.”

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Amenities at Candlewood Suites Chicago-Waukegan, Waukegan

24 Hour Front Desk AM/FM Alarm Clock Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub CD Player Coffee Maker in Room Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Exercise Gym Extended Stay FAX Fire Alarm with Light Golf Guest Laundromat Hairdryers Available

High Speed Internet Access Iron Kitchen Laundry/Valet Services Multilingual News Stand Parking Pets Allowed Phone with speaker Radio Refrigerator Safe Deposit Box Satellite TV Sprinklers In Rooms TV Remote Control Television with Cable VCR Valet Parking Wake-up Service

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