Crowne Plaza San Antonio Riverwalk

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User Reviews for Crowne Plaza San Antonio Riverwalk, San Antonio

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Apr 24, 2008 by Norman from Leesburg, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly staff.
• Hard to get to.

“I think charging guests $23.75 a day to park in the parking garage is too much. We have paid half this amount or less at 4 star hotels in other cities.”

Apr 23, 2008 by Norma from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Swimming pool, access to Riverwalk and Market Square.
• Door would not close without force.

“Overall it was an excellent stay. The main part of the Riverwalk was a good walking distance away. The boys loved the swimming pool even though it was a little chilly in the evening. Not crowded. Went during Fiesta festival. Front desk could have been a little more accommodating with suggestions of where to go around town.”

Apr 23, 2008 by Rosario from Dallas, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• The hotel was right on the river walk and a 10 minute walk to Market Square.
• Not much of a selection on the breakfast menu. No indoor pool.

“The room was perfect. Staff was decent. I will be returning to the Crown Plaza River walk San Antonio next year!”

Apr 22, 2008 by Sandy from Corsicana, TX
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[1]

• A bed and shower.
• I was very unhappy with this hotel I thought it was on the real river walk and had to pay 28.00 per night for parking.

“I was unhappy because I thought it was on the river walk. It was but the ghetto river walk and no where to eat close by no breakfast I am not someone to complain but very unhappy.”

Mar 30, 2008 by Rosy from El Paso, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[5]

• The business center had Internet access and free printing.
• The room smelled like cigarette smoke and it is a non smoking hotel.

“This hotel is not located in the main area of the river walk but the walk is also not that far. The parking at the hotel is irrationally expensive. But there is a lot around the corner that charges only $8 per day.”

Mar 29, 2008 by Jennifer from Republic, MO
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Close to downtown amenities and valet parking great.
• Desk personnel not knowledgeable about hotel services and hours.

“Loved how close it was to downtown activities including Riverwalk and Alamo. Only a few blocks to everything. Parking at hotel somewhat expensive but worth it. Valet parking personnel were awesome. Room and public areas clean. Restaurant food good. Would definitely stay here again.”

Mar 29, 2008 by Neil from Waverly, MN
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[3]

• Nice rooftop swimming pool and 24 hrs fitness facilities. Luxurious lobby area.
• Staff was rude, arrogant and facetious. Parking was 23.50$ a day. Abandoned hotel and parking ramp across street.

“Decent hotel for business, not recommended for families. Staff was rude. When we checked in they all kind of snickered. My fiancé told me when the bellboy was handling our bags he was singing "Country Roads". Bad area. There was an abandoned apartment complex and parking ramp across the street. Someone parked in the ramp and their car was lit on fire. I could see the whole thing from my room. Speaking of parking your daily options were: valet=30$, hotel self park 1 block away=23.50$, various unsecured no in and out lots=8$, 3$ lots which were covered with broken glass assumable from thieves.”

Mar 28, 2008 by Jody from West Seneca, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• The housekeeping for our room.
• Room service prices.

“The first 3 nights there was a big convention/reunion. We didn't get much sleep because they were extremely loud, usually until around 5:00 a.m. We were there because our daughter graduated from basic training for the Air Force and the ceremonies were all scheduled between 8:00 a.m. and 9:00 p.m. The last 2 nights were very nice. I just feel they should have kept the other guest for the reunion on the same floor so the rest of us could sleep.”

Mar 24, 2008 by Tina from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, close but not to close to the action.
• I didn't like having to pay 24 dollars a day to park car.

“My family enjoyed our stay at the hotel. All requests were promptly answered and done in a friendly manner. I only wish we didn't have to pay 24 dollars to park our car daily and have to tip every time they retrieved it for us. That was quite a bit after 4 days.”

Mar 19, 2008 by Roger from San Antonio, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very nice modern hotel.
• AC did not keep the room cool enough.

“Very nice hotel with friendly staff. There was no fridge. TV was rather limited. Valet parking pretty expensive and self-parking was across a busy street. But, all in all I would stay there again.”

Mar 14, 2008 by James from Temple, TX
Overall Rating: 3
Cleanliness:[9] • Staff:[10] • Location:[8]

• Beautiful Hotel Friendly staff and very hospitable.
• Very noisy I could hear the plumbing from surrounding room and beds need to be more comfortable.

“Excellent hotel for the price except for the noise in the plumbing and the beds were so uncomfortable we left a day early without a refund.”

Mar 13, 2008 by Brandon from Fort Worth, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was very nicely furnished.
• The parking was very expensive: $23.75 per night.

“This was a very nice hotel. I would recommend it highly.”

Mar 12, 2008 by Mike from Groves, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[4]

• I liked the staff very good people.
• Poor location and the parking is very overpriced $25.00/day at the hotel $3.00/day across the street.

“This is a nice hotel but not a 3-star, very good staff but in a poor location.”

Mar 11, 2008 by Cheri from Green Bay, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very classy and friendly environment.
• High price for their parking when it was $15 less down the street!

“Very nice hotel. Would recommend it to friends traveling to San Antonio!”

Mar 9, 2008 by Bonnie from Farmersville, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff were very nice.
• $25 per night for parking, air conditioners did not work.

“While everyone was nice, and the rooms reasonably clean, we were upset by the $25.00 per night additional parking and not being able to cool the room. We had to purchase a fan even after changing rooms! At least the second room was cleaner! Do not eat at the hotel, the food was tasteless and we were sick the rest of the night. The hotel was very convenient, right on the river and within walking distance to the Alamo, but I have stayed in other Crown Plazas and was disappointed by this one.”

Mar 9, 2008 by Nicole from Diamond Bar, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff was very accommodating and clean large rooms.
• Parking rates.

“Hotel well worth the money I paid. Rooms are large and clean. Linens were comfortable.”

Mar 7, 2008 by Bill from Middletown, CT
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[3]

• Breakfast buffet was good.
• Distant from convention center.

“A good 15 minute walk from Convention center.”

Mar 7, 2008 by Gail from Las Cruces, NM
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• On the river walk, great bed, coffee in room, accommodating staff.
• No working ice machines, high speed internet on 3 floors only, parking expensive, no refrigerators in room.

“Crowne Plaza was nicer and in a better location. than I expected. This used to be an Adams Mark and is still being upgraded. Ice machines did not work on any floor and access to high speed internet is limited to three floors at this time but I think that when renovation is completed that these issues will be resolved. Having said that the staff moved us to a room with wireless access, brought buckets of ice to us upon request and so our stay was very satisfactory. Rooms are pretty and very nicely furnished. The beds are great and that is, after all, probably the most important thing. The water taxi on the River walk stops right at this hotel so it was very, very convenient to go to dinner or just tour around. Because it is a bit at the "end" of the River walk location is quiet and not congested. I would stay here again.”

Mar 6, 2008 by Vb from Weymouth, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Very friendly staff.
• Parking.

“Overall had a great stay. The only slight negatives: The last stretch of Riverwalk before the hotel was quite secluded, and the area behind the hotel was not someplace I would want to walk alone at night. Parking was expensive for hotel guests ($23/night) and the underground walkway from the garage to the hotel had a musty odor to it, which they seemed to try to cover up with a floral smelling air freshener not that big of a deal, just a fore warning!”

Mar 6, 2008 by Bluzette from West Allis, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful rooms, very clean and close enough to the River walk without being too close.
• Nothing.

“Well worth the money spent! Great place and great city! Thank you.”

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Amenities at Crowne Plaza San Antonio Riverwalk, San Antonio

24 Hour Front Desk 24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Internet Access Iron Laundry/Valet Services Lounge Mini Bar Multilingual News Stand Outdoor Pool Parking Pets Allowed Phone with speaker Pool Porters Radio Restaurant Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service