Clarion Hotel Riverwalk

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User Reviews for Clarion Hotel Riverwalk, San Antonio

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Sep 9, 2009 by Karen from Irving,TX
Overall Rating: 7

• $14.00 for parking fee is too much.

“I was generally satisfied with my stay except the parking fee of $14.00. Parking should be free to customers. I thought it's a rip off.”

Jul 31, 2009 by Jennifer from Lubbock,TX
Overall Rating: 1

• Nothing.
• Everything.

“The room was dirty upon our arrival, with hair & urine on the toilet and dirty sheets on our bed. The room advertised to be equipped with cable, however none of the channels worked, and upon calling the front desk, we were told that an "engineer" was not available to come look at it. We were also unable to bathe/shower due to the tub being clogged. The room also smelled of mold & mildew. My husband has allergy issues, and it was apparent when he woke up the next morning that he would not be able to sleep there another night. The front desk had told us that this was the only room available, so we contacted them to let them know that we would not being staying for the rest of the week because our room was unacceptable. They simply asked for our room number and said "ok." We were also overcharged for parking, and I have personally contacted the hotel's accounting department regarding this and have of course received no return phone call. I would strongly urge you to lower their rating or remove this hotel from your listings altogether if not for the condition of the room, then for the lack of customer service.”

Jul 28, 2009 by Wade from Dubberly,LA
Overall Rating: 8

• The hotel had a nice lobby and friendly staff.
• The overpriced cost of parking and a lack of elevators.

“This hotel was fairly nice. It had a clean and well maintained lobby and I had no complaints with the room. However, two negative things I noticed were the overpriced cost of parking (14 dollars per night) and a lack elevators in the building. We were placed in the back of the building and there was no convenient access to our room - after taking the lobby elevator up we had to walk down a hallway that spanned the width of the building and then another hallway that spanned the length of the building (no small task with luggage for four and a two-year old.)”

Jul 14, 2009 by KIMBERLY from Cleburne,TX
Overall Rating: 1

• Nothing.
• Charged for parking almost $15.00 / day!

“I was unaware that I would have to spend almost $50.00 just to park my car in their uncovered parking lot.”

Jul 10, 2009 by Irene from Bruni,TX
Overall Rating: 9

• It was very relaxing and very family oriented. I liked the fact that it is not to close to all of the exitment at the Riverwalk, or the downtown area
• I did not like that I was woken up by the noise of doors closing in the middle of the night..

“The staff was great. Everyone made my son and I feel welcome. I would definetly stay here again.”

Jul 6, 2009 by Carolyn from Sugar Land,TX
Overall Rating: 9

• Great location on the riverwalk.
• No bottled water in rooms.

“Hotel was recently renovated, great decor, location was convenient to main attractions. Very clean and staff was friendly and helpful.”

Jul 3, 2009 by Stacey from Forney,TX
Overall Rating: 10

• The beds were wonderful, great location, staff was very helpful...
• slow elevators, paying for parking, outdoor access to room on 2nd floor

“The hotel was very clean. The staff was the nicest of any hotel that I have stayed at. The beds were the most comfortable of any hotel bed I have ever slept in. It was nice to have the Tiki Bar overlooking the riverwalk. It was very easy to catch the water taxi to get to the main part of the riverwalk.”

Jun 1, 2009 by Sean from Tampa,FL
Overall Rating: 8

• Just north of the city, but on the Riverwalk.
• The food was standard hotel restaurant fare.

“Overall clean, friendly and convenient hotel with good amenities. We enjoyed our stay and would recommend this location to our fellow travelers. We would only point out that the food on Riverwalk is sub-par. Adventure out into the surrounding areas to find the really good stuff.”

May 26, 2009 by Debbie Gurr from Camp Hill,PA
Overall Rating: 10

• Everything, from front desk to restaurant, exercise room, the pool. It was all amazing.

“From the moment I walked in, I was greeted with a huge smile and hello by the front desk. My entire stay there was amazing. The gym had a lot of equipment which I haven't seen in a hotel gym before. The food at the restaurant was very good. Every morning I was greeted with a smile from the people who work there.”

May 7, 2009 by Troy from San Marcos,TX
Overall Rating: 7

• It is located downtown.
• Room was very small with a shared balcony.

“The Tropicano is not a bad hotel. The menu for the restaurant and bar are not up to date. Many items were not available.”

Apr 14, 2009 by Anna from Cypress,TX
Overall Rating: 3

• It was easy to find.
• It was kind of old and not very fresh looking.

“This hotel is just okay. I would not stay here again. Carpets were dirty and the hotel was outdated.”

Apr 9, 2009 by Ken from Richmond,Canada
Overall Rating: 8

• Loved the location, although it was decorated in a retro style, it was nice and clean.
• Retro isn't really our style.

“We were pleasantly surprised. We didn't feel unsafe in this part of town. We were able to walk 20 minutes along the Riverwalk to the busy part of the Riverwalk. It was really lovely. They are extending the Riverwalk beyond this hotel, so it is getting nicer and nicer.”

Apr 7, 2009 by Matt from Elk River,MN
Overall Rating: 8

• The room was good.
• A little far from the restaurants.

“Nice place that's located right on the Riverwalk. The only problem is that its on the far end of the Riverwalk so it takes a while to get to the restaurants and the Alamo.”

Mar 25, 2009 by Cindy from Kingsville,TX
Overall Rating: 9

• Staff was very nice and the appearance of the hotel inside was very nice.
• Parking was a little hard.

“My overall stay at this hotel was great. I was pleased with everything. I thought prices in hotel restaurant were a little high.”

Mar 24, 2009 by Veronica from Pearland,TX
Overall Rating: 3

• The colors and setting were really nice.
• The location was not good and the rooms were so tight and small.

“The hotel setting was nice and clean, the tropical colors made it pleasing and for the most part the staff was friendly. We had an issue with a very rude house keeping employee but other than that everyone else was pleasant.”

Mar 17, 2009 by Gino from Brownsville,TX
Overall Rating: 10

• The common areas were beautifully decorated and spotless.

“Great value. Staff was helpful and food was a bit pricey but great. The business center was free to use and had two computers with fast internet, I was even able to print out some documents I needed. Overall great!”

Mar 14, 2009 by Karen from Hutchinson,KS
Overall Rating: 8

• Clean, room close to elevator, and friendly staff.
• $14 a day to park our car.

“Attractive mid 60's decor. Clean and neat. The public areas were very well kept and the hotel was quiet.”

Mar 10, 2009 by Lina from Houston,TX
Overall Rating: 9

• The room was very nice and comfortable.

“The hotel was nicely decorated, and the rooms were comfortable. It took a while to walk to the main part of the Riverwalk, but it was only a five minute taxi ride.”

Mar 6, 2009 by Douglas from Livonia,MI
Overall Rating: 10

• Next to the Riverwalk.
• Paying for parking.

“Very nice, good location, clean and everyone working their was friendly and very helpful, my wife and I enjoyed our time their very much.”

Feb 27, 2009 by Holli from San Antonio,TX
Overall Rating: 4

• Parking for guests was $14.00.

“To sum it up, picture Miami Vice 1980's. It's outside of downtown and in need of major remodeling (even though it looks as though an attempt was made). It's located on the expaned Riverwalk where you cannot walk and does not have the river flowing through it. It's still under construction. Then, you have to pay $14.00 to park at the hotel and drinks and food are over priced.”

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