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Portola Plaza Hotel at Monterey
2 Portola Plaza,
Monterey, CA
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Average User Rating: 8.0 Cleanliness:[8.0] • Staff:[7.5] • Location:[9.0] Based on 104 user ratings |
Nov 25, 2009 by
Mark from Sacramento,CA
Overall Rating: 10
“The room was very clean and well decorated with very comfortable bed and chairs. Hotel & restaurant staff was very friendly and helpful. The bar & restaurant were very good. The main dining room is large and well-appointed. However, the dining room should have white table linen. The bare wood tables were less than classy. The food is very good for a large hotel.”
Nov 23, 2009 by
Teresa from Napa,CA
Overall Rating: 7
“For a 3-4 star hotel, I would have expected a few more amenities ie. extra blanket, wet bar in room, a heating system that was quiet, morning newspaper.”
Nov 22, 2009 by
Stephanie from Sacramento,CA
Overall Rating: 10
“Excellent location, within walking distance to just about everything.”
Nov 19, 2009 by
Alice from Campbell,CA
Overall Rating: 3
“It was clean, but nothing extra even when calls were made in advance on two occasions. Hilton Properties are much better in quality of bed and service.”
Nov 19, 2009 by
Vanessa from Salt Lake City,UT
Overall Rating: 10
“The hotel was clean and well kept. I got a great price through priceline but don't think that the rooms would have been worth the money they normally charge. It is in the perfect spot for everything! Walking distance to most major sites. The hotel staff was EXCELLENT. I really enjoyed my stay.”
Oct 28, 2009 by
Karen from Cameron Park,CA
Overall Rating: 8
“The location was perfect, the rooms were very nice, the staff was nice. It is within walking distance of the fisherman's wharf, etc. The only complaints I have is the $17 daily fee for self parking and the 24$ daily fee for internet. Both of those charges on top of the price of the hotel, seemed to be excessive. We ate dinner and the Fresh Cream which is within walking distance and it was great food, awesome views and good service. Price was high, but I really enjoyed it.”
Oct 21, 2009 by
Bill from Marietta,GA
Overall Rating: 10
“Nice place in great location by the waterfront. Easy walk to pier, etc.”
Oct 9, 2009 by
Brad from Wichita,KS
Overall Rating: 7
“Nice hotel, but not exactly as upscale as they would like to think. We noticed various repairs that needed to be done. The door to our room stuck and we nearly had to ram it to open and close each time.”
Oct 7, 2009 by
Mike from Hatfield,PA
Overall Rating: 10
“Staff very personable and gave a great dinner recommendation overnight. Parking fee reasonable, pool very clean and towels readily available. Room furnishings attractive and adjustable louvered doors inside patio doors a great approach for natural room lighting with privacy excellent spa facilities.”
Oct 7, 2009 by
Judy Aldrich from South Lyon,MI
Overall Rating: 1
“This entire experience is a nightmare. I reserved and paid for two rooms, the hotel only had one available for us and we all slept in one room.”
Oct 6, 2009 by
Karlei from Shingle Springs,CA
Overall Rating: 7
“We have stayed at the Portola plaza before and would say that it is in need of some updating. The pool is a little small for a hotel that size. The counter staff were
OK friendly -- when me and my children arrived after my husband checked in we asked for the complimentary cookies (he did not take them when he checked in so that they would be warm) and the woman replied we don't usually give these out after check-in rather rudely, even after I explained that my husband had checked in but declined the cookies so that we could get them. The power went out at the hotel for over an hour without any apology from the staff or instructions on what to do. We were really disappointed about that.”
Sep 23, 2009 by
Karen from Sacramento,CA
Overall Rating: 10
“The hotel's atmosphere was airy and fresh. The lobby is a spacious atrium with full grown ficus trees stretching to the light. The amenities were luxurious, the design details in classic taste and appropriate for Monterey, and the location was perfectly central-right in town and right at the pier.”
Sep 17, 2009 by
from Houston,TX
Overall Rating: 8
“Nicely decorated, garage parking for a reasonable price and clean.”
Sep 17, 2009 by
lynda from Chico,CA
Overall Rating: 1
“On arrival we were placed in a room that was not a part of the hotel, it was across the plaza basically attached to the parking structure. It was loud, did not get a good night sleep at all. Complained to management ( I was there for a triathlon and needed my sleep) They moved us to the main hotel the next day, but not until after 3pm (my son needed a place to take his nap at 1pm).”
Sep 10, 2009 by
Michelle from Palo Alto,CA
Overall Rating: 10
“Loved it. They were great, they gave us a choice of rooms to choose from, and they had complimentary chocolate chip cookies for each person in the room.”
Sep 5, 2009 by
Jo from Sugar Land,TX
Overall Rating: 8
“Couple of things not so great: 1)Doorman was rude because we parked our car (we were confused about the entry-area). When the pet policy was changed after we booked our stay and a couple with a barking dog was put in the room right next to ours. Thankfully that lasted only one long night! On the other hand we would take the "chance" again of snagging this hotel. The location was fantastic and the room (after we called to bring the missing ironing board) was kept well-equipped and clean.”
Sep 3, 2009 by
Yen from Morris Plains,NJ
Overall Rating: 10
“This hotel is locate at the center of the town, it's very convenience for everything, including store, restaurant etc., I also like the large lobby which look nice.”
Sep 2, 2009 by
Laura from San Luis Obispo,CA
Overall Rating: 5
“The hotel is nicely located near the Monterey Wharf. They also have a shuttle (free) to and from Cannery Row.”
Aug 29, 2009 by
amumory from Sacramento,CA
Overall Rating: 8
“very nice location and staff.”
Aug 28, 2009 by
Denise Dupuis from Windsor,Canada
Overall Rating: 10
“Staff at hotel desk to check in were super friendly. Beautiful rooms with french doors that open up to a patio or balcony. Great italian restaurant nearby Cifo!”
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