Portola Plaza Hotel at Monterey

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User Reviews for Portola Plaza Hotel at Monterey, Monterey

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Nov 25, 2009 by Mark from Sacramento,CA
Overall Rating: 10

• Very pleasant and courteous staff.
• The hotel is not on the water.

“The room was very clean and well decorated with very comfortable bed and chairs. Hotel & restaurant staff was very friendly and helpful. The bar & restaurant were very good. The main dining room is large and well-appointed. However, the dining room should have white table linen. The bare wood tables were less than classy. The food is very good for a large hotel.”

Nov 23, 2009 by Teresa from Napa,CA
Overall Rating: 7

• Valet parking prompt.
• Room next to street and across hall from housekeeping.

“For a 3-4 star hotel, I would have expected a few more amenities ie. extra blanket, wet bar in room, a heating system that was quiet, morning newspaper.”

Nov 22, 2009 by Stephanie from Sacramento,CA
Overall Rating: 10

• The best factor was the location. It was close to "old Monterey, Fisherman's Wharf, and Cannery Row.

“Excellent location, within walking distance to just about everything.”

Nov 19, 2009 by Alice from Campbell,CA
Overall Rating: 3

• If you wanted to participate in the half marathon race, it was centrally located.
• Called hotel ahead of time to share that it was anniversary get-away. No acknowledgment of that from the service provided or the location of room.

“It was clean, but nothing extra even when calls were made in advance on two occasions. Hilton Properties are much better in quality of bed and service.”

Nov 19, 2009 by Vanessa from Salt Lake City,UT
Overall Rating: 10

• The Proximity to everything in town.
• the parking.

“The hotel was clean and well kept. I got a great price through priceline but don't think that the rooms would have been worth the money they normally charge. It is in the perfect spot for everything! Walking distance to most major sites. The hotel staff was EXCELLENT. I really enjoyed my stay.”

Oct 28, 2009 by Karen from Cameron Park,CA
Overall Rating: 8

• The location was very close to all activities.
• Fee for parking and for internet and no refrigerator in room.

“The location was perfect, the rooms were very nice, the staff was nice. It is within walking distance of the fisherman's wharf, etc. The only complaints I have is the $17 daily fee for self parking and the 24$ daily fee for internet. Both of those charges on top of the price of the hotel, seemed to be excessive. We ate dinner and the Fresh Cream which is within walking distance and it was great food, awesome views and good service. Price was high, but I really enjoyed it.”

Oct 21, 2009 by Bill from Marietta,GA
Overall Rating: 10

• Great location.

“Nice place in great location by the waterfront. Easy walk to pier, etc.”

Oct 9, 2009 by Brad from Wichita,KS
Overall Rating: 7

• Nice location.
• Confusing layout of various hotel buildings and parking.

“Nice hotel, but not exactly as upscale as they would like to think. We noticed various repairs that needed to be done. The door to our room stuck and we nearly had to ram it to open and close each time.”

Oct 7, 2009 by Mike from Hatfield,PA
Overall Rating: 10

• Bright and airy rooms.
• Would like free lobby coffee service & in-room bottled water.

“Staff very personable and gave a great dinner recommendation overnight. Parking fee reasonable, pool very clean and towels readily available. Room furnishings attractive and adjustable louvered doors inside patio doors a great approach for natural room lighting with privacy excellent spa facilities.”

Oct 7, 2009 by Judy Aldrich from South Lyon,MI
Overall Rating: 1

“This entire experience is a nightmare. I reserved and paid for two rooms, the hotel only had one available for us and we all slept in one room.”

Oct 6, 2009 by Karlei from Shingle Springs,CA
Overall Rating: 7

• Wonderful location, great bell staff. Loved the cookies and free Aquafina!
• The power went out for over an hour the night we arrived. No directions from staff.

“We have stayed at the Portola plaza before and would say that it is in need of some updating. The pool is a little small for a hotel that size. The counter staff were
OK friendly -- when me and my children arrived after my husband checked in we asked for the complimentary cookies (he did not take them when he checked in so that they would be warm) and the woman replied we don't usually give these out after check-in rather rudely, even after I explained that my husband had checked in but declined the cookies so that we could get them. The power went out at the hotel for over an hour without any apology from the staff or instructions on what to do. We were really disappointed about that.”

Sep 23, 2009 by Karen from Sacramento,CA
Overall Rating: 10

• The atmosphere was airy and fresh, the amenities were luxurious, the design details in classic taste appropriate for Monterey, perfect location.
• The beds were small-2 doubles, rather than queens in our room.

“The hotel's atmosphere was airy and fresh. The lobby is a spacious atrium with full grown ficus trees stretching to the light. The amenities were luxurious, the design details in classic taste and appropriate for Monterey, and the location was perfectly central-right in town and right at the pier.”

Sep 17, 2009 by from Houston,TX
Overall Rating: 8

• Clean and affordable.

“Nicely decorated, garage parking for a reasonable price and clean.”

Sep 17, 2009 by lynda from Chico,CA
Overall Rating: 1

• Room decor was nice and clean.
• Location.

“On arrival we were placed in a room that was not a part of the hotel, it was across the plaza basically attached to the parking structure. It was loud, did not get a good night sleep at all. Complained to management ( I was there for a triathlon and needed my sleep) They moved us to the main hotel the next day, but not until after 3pm (my son needed a place to take his nap at 1pm).”

Sep 10, 2009 by Michelle from Palo Alto,CA
Overall Rating: 10

• Service.
• Nothing.

“Loved it. They were great, they gave us a choice of rooms to choose from, and they had complimentary chocolate chip cookies for each person in the room.”

Sep 5, 2009 by Jo from Sugar Land,TX
Overall Rating: 8

• Location to activities and restaurants is excellent.
• Changed to a pets allowed facility after we booked and they put a dog next door.

“Couple of things not so great: 1)Doorman was rude because we parked our car (we were confused about the entry-area). When the pet policy was changed after we booked our stay and a couple with a barking dog was put in the room right next to ours. Thankfully that lasted only one long night! On the other hand we would take the "chance" again of snagging this hotel. The location was fantastic and the room (after we called to bring the missing ironing board) was kept well-equipped and clean.”

Sep 3, 2009 by Yen from Morris Plains,NJ
Overall Rating: 10

• Excellent location, large lobby is plus.

“This hotel is locate at the center of the town, it's very convenience for everything, including store, restaurant etc., I also like the large lobby which look nice.”

Sep 2, 2009 by Laura from San Luis Obispo,CA
Overall Rating: 5

• nice location
• terrible road noise. Very thin walls and windows letting in noise.

“The hotel is nicely located near the Monterey Wharf. They also have a shuttle (free) to and from Cannery Row.”

Aug 29, 2009 by amumory from Sacramento,CA
Overall Rating: 8

• location
• parking fee

“very nice location and staff.”

Aug 28, 2009 by Denise Dupuis from Windsor,Canada
Overall Rating: 10

• beautiful hotel in the perfect location right next o the bay...beautiful town...room was awesome!
• honestly....nothing, everything was great!

“Staff at hotel desk to check in were super friendly. Beautiful rooms with french doors that open up to a patio or balcony. Great italian restaurant nearby Cifo!”

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Amenities at Portola Plaza Hotel at Monterey, Monterey

AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Local Telephone Calls Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable

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