|
||||||
|
| ||||||
Hilton Memphis
939 Ridge Lake Boulevard,
Memphis, TN
|
||||||
|
Average User Rating: 8.5 Cleanliness:[9.0] • Staff:[8.5] • Location:[8.5] Based on 1324 user ratings |
Aug 17, 2009 by
Jenny from Tennessee
Overall Rating: 1
Cleanliness:[2] •
Staff:[1] •
Location:[8]
“I reserved, and paid in full for a king deluxe room in July for this past weekend. This was to be part of a birthday surprise weekend for my fiancé. We arrived at the hotel at 3:30pm on Saturday, only to be told that there were no rooms available at the moment. They then informed us, very rudely and almost as if they found the whole situation to be funny, that they were unable to give us a time frame as to when a room would be available. The lobby area was full of guests waiting for rooms as well, so we decided to wait in the car. We had a reserved car coming to pick us up at 8:30pm to take us to the destination of the second portion to my birthday surprise. I went in and spoke with the front desk at 6:00pm to see if they were any closer to getting us a room. I explained to them again our situation, and asked if we were going to be in the room with enough time to shower and prepare for our night out. I was once again told that they could not give me that information, and they would call me as soon as our room was available. At 7:15pm we finally brought our belongings into the hotel, and were forced to forfeit our shower and get prepared for the night in the bathroom of the lobby. I decided to check one more time with the front desk at 8:20 to see if they made any headway into getting a room ready for us. The girl at the front desk then informed me that our room was available and that we should have received a phone call. No phone call was made to us, however. We ran our belongings up to the room only to realize that they had given us a lower grade room. We placed our belongings into the room because there was no time to complain at that point & rushed downstairs to meet the car. We were truly looking forward to an afternoon of romance & relaxation; enjoying all of the amenities that the hotel had to offer such as the pool, hot tub & the view from our room. Most upsetting to us, they never even offered an apology for the inconvenience that was caused. I am very disappointed and will NEVER waste my time booking a room with them again!”
Jun 11, 2009 by
Andres from Itta Bena,MS
Overall Rating: 9
“The hotel is good, I did like and I can recommend if you looking for something good!”
Apr 23, 2009 by
Linda from Memphis,TN
Overall Rating: 9
“The hotel is beautiful with a great staff. A wonderful place to stay for whatever your needs are.”
Oct 30, 2008 by
Christy
Overall Rating: 8
“Great hotel. We enjoyed our stay.”
Oct 9, 2008 by
Kim
Overall Rating: 10
“Our stay at this hotel was excellent. We were visiting Memphis with our two children and this was really a top notch hotel. There is a pool and hot tub and a great Lake Gazebo that was fun for the kids. Also a high-tech weight room. Hotel is about 20 min. from downtown, but was a nice and safe location for us. Highly recommend to all types of travelers!”
Sep 17, 2008 by
Cherie
Overall Rating: 10
“This hotel was conveniently located and I was very pleased with the safety both indoors and on the premises. The rooms were gorgeously decorated and incredibly comfortable. I was fortunate to have a view of the ducks swimming in the pond outside my window. Customer service was definitely on point. This is my second stay here and it will not be my last!”
Sep 17, 2008 by
Kristine
Overall Rating: 10
“Loved this hotel and would stay here again, anytime!”
Sep 4, 2008 by
Brittany from Scott, AR
Cleanliness:[8] •
Staff:[9] •
Location:[7]
“This hotel was absolutely beautiful. Just walking into it was amazing. It was really clean and great for a couple.”
Sep 3, 2008 by
Doris from Nashville, TN
Overall Rating: 8
Cleanliness:[7] •
Staff:[9] •
Location:[9]
“Hotel had nice facilities except for a small roach in the shower, and there was a grease stain on the comforter. Parking is always a problem unless you want to pay $8.00 for valet parking, unused spaces are a distance away. We had a small problem reaching the second floor on the elevator.”
Sep 2, 2008 by
Michael from Anchorage, AK
Overall Rating: 7
Cleanliness:[9] •
Staff:[8] •
Location:[8]
“The overall appearance of the hotel seemed very nice. However, rooms need additional sound proofing as noises from adjoining rooms and hallways can be heard.”
Aug 30, 2008 by
Diane from Honolulu, HI
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“I was extremely happy with the Memphis Hilton. The staff made me feel at home. The Rook's Nest restaurant had excellent and moderately priced food with an attentive and friendly staff. The fitness room was by far one of the best that I have seen in a hotel. It has treadmills, elliptical trainers and bicycles all with their own video monitor and headphone jack. Headphones were provided. My kudos to the hotel management!”
Aug 29, 2008 by
Graylin from Gallatin, TN
Overall Rating: 8
Cleanliness:[4] •
Staff:[6] •
Location:[9]
“Everything good except bath tub was dirty and behind nightstand on floor was very dirty as I noticed when looking for a plug.”
Aug 28, 2008 by
Vic from Asheville, NC
Overall Rating: 7
Cleanliness:[9] •
Staff:[10] •
Location:[8]
“Beautiful and comfortable. No free wireless perturbed me greatly. No easy receptacle for CPAP machine.”
Aug 25, 2008 by
Reid from River Falls, WI
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[7]
“Cool round hotel with fabulous windows and a great outdoor pool area. Little tricky getting to off of the main freeway exits but not bad.”
Aug 25, 2008 by
Sr from New York, NY
Overall Rating: 8
Cleanliness:[8] •
Staff:[7] •
Location:[3]
“Very nice business hotel but it is a bit far from downtown.”
Aug 22, 2008 by
Katheryn from Sparta, TN
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“This was the best hotel stay I have ever had. Everything was perfect. The staff went over and beyond the call of duty. I hit a curb as I pulled into a parking spot and tore a hole in the side of the tire. Two employees stopped and changed my tire for me. It was hot, the trunk was full of stuff, etc. They were finished in about 10 minutes but it changed a disaster into a wonderful beginning of my visit.”
Aug 21, 2008 by
Robert from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“This was a very good hotel. Clean, guest friendly and the rooms were large and comfortable. Hotel staff was friendly and helpful.”
Aug 21, 2008 by
Peter from Nashville, TN
Overall Rating: 9
Cleanliness:[5] •
Staff:[10] •
Location:[5]
“This is a first-class hotel with friendly staff and elegant surroundings. The rooms are elegant, and the lobby has a hip, upscale vibe. The one negative is that the carpet needs to be replaced throughout the hallways leading to the rooms. It's a stain on an otherwise unblemished canvas. I'd stay there again in a heartbeat.”
Aug 20, 2008 by
Tony from Murfreesboro, TN
Overall Rating: 7
Cleanliness:[8] •
Staff:[8] •
Location:[10]
“The hotel was in the heart of Memphis with easy access to parking. The room was clean and nice. Our only complaint was we had a child who wanted to swim. The indoor pool was so cold that we couldn't get in it. Aside from that, very nice and highly recommended.”
Aug 11, 2008 by
Todd from Atlanta, GA
Overall Rating: 9
Staff:[9] •
Location:[9]
“I always enjoy staying at this hotel. The rooms are comfortable with great views. On this particular stay housekeeping did not come on the first day and when I brought it to their attention, they merely changed out the towels and pulled up the bed linens. Amenities (from the coffee service to the shampoo) were not replenished the two days that we were there.”
|
|
Learn more about Hilton Memphis at Priceline Travel Guides »
Copyright © 2009 MyTravelGuide.com, Inc. All Rights Reserved.
MYTravelGuide is a service mark of priceline.com Incorporated
About Us • Privacy policy • Terms and Conditions • Help • Partner Links • Free E-mail Alert
Site Map • Hotels by City • City Travel Guides • Attractions • Restaurants • Cheap Hotels • Hotels in Asia • Pet Friendly Hotels
MyTravelGuide.com is not a booking agent and does not charge any service fees to users of our site.
MyTravelGuide.com is not responsible for content on external web sites.