Hilton Memphis

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User Reviews for Hilton Memphis, Memphis

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Aug 17, 2009 by Jenny from Tennessee
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[8]

• Great location.
• 5 hour wait to check in, rude staff, dirty rooms, an absolute waste of money!

“I reserved, and paid in full for a king deluxe room in July for this past weekend. This was to be part of a birthday surprise weekend for my fiancé. We arrived at the hotel at 3:30pm on Saturday, only to be told that there were no rooms available at the moment. They then informed us, very rudely and almost as if they found the whole situation to be funny, that they were unable to give us a time frame as to when a room would be available. The lobby area was full of guests waiting for rooms as well, so we decided to wait in the car. We had a reserved car coming to pick us up at 8:30pm to take us to the destination of the second portion to my birthday surprise. I went in and spoke with the front desk at 6:00pm to see if they were any closer to getting us a room. I explained to them again our situation, and asked if we were going to be in the room with enough time to shower and prepare for our night out. I was once again told that they could not give me that information, and they would call me as soon as our room was available. At 7:15pm we finally brought our belongings into the hotel, and were forced to forfeit our shower and get prepared for the night in the bathroom of the lobby. I decided to check one more time with the front desk at 8:20 to see if they made any headway into getting a room ready for us. The girl at the front desk then informed me that our room was available and that we should have received a phone call. No phone call was made to us, however. We ran our belongings up to the room only to realize that they had given us a lower grade room. We placed our belongings into the room because there was no time to complain at that point & rushed downstairs to meet the car. We were truly looking forward to an afternoon of romance & relaxation; enjoying all of the amenities that the hotel had to offer such as the pool, hot tub & the view from our room. Most upsetting to us, they never even offered an apology for the inconvenience that was caused. I am very disappointed and will NEVER waste my time booking a room with them again!”

Jun 11, 2009 by Andres from Itta Bena,MS
Overall Rating: 9

• Very good.
• The personnel is not friendly.

“The hotel is good, I did like and I can recommend if you looking for something good!”

Apr 23, 2009 by Linda from Memphis,TN
Overall Rating: 9

• Hotel staff was exceptionally friendly and helpful.
• No complaints.

“The hotel is beautiful with a great staff. A wonderful place to stay for whatever your needs are.”

Oct 30, 2008 by Christy
Overall Rating: 8

• Very convenient and clean.
• Mainly for families/not close to downtown.

“Great hotel. We enjoyed our stay.”

Oct 9, 2008 by Kim
Overall Rating: 10

• Great staff and place to stay.
• Nothing.

“Our stay at this hotel was excellent. We were visiting Memphis with our two children and this was really a top notch hotel. There is a pool and hot tub and a great Lake Gazebo that was fun for the kids. Also a high-tech weight room. Hotel is about 20 min. from downtown, but was a nice and safe location for us. Highly recommend to all types of travelers!”

Sep 17, 2008 by Cherie
Overall Rating: 10

• The interior design, cleanliness and comfort was awesome!
• Just wish it had a microwave & minifridge in the rooms.

“This hotel was conveniently located and I was very pleased with the safety both indoors and on the premises. The rooms were gorgeously decorated and incredibly comfortable. I was fortunate to have a view of the ducks swimming in the pond outside my window. Customer service was definitely on point. This is my second stay here and it will not be my last!”

Sep 17, 2008 by Kristine
Overall Rating: 10

• The room was beautiful.
• It is kind of hard to find, but the location is very nice.

“Loved this hotel and would stay here again, anytime!”

Sep 4, 2008 by Brittany from Scott, AR

Cleanliness:[8] • Staff:[9] • Location:[7]

• The water views were awesome.
• Saw a rat outside of hotel.

“This hotel was absolutely beautiful. Just walking into it was amazing. It was really clean and great for a couple.”

Sep 3, 2008 by Doris from Nashville, TN
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location, pool surrounding hotel was nice, comfortable bed, enjoyed flat screen TV.
• Parking and found a roach in the shower, comforter had grease stains.

“Hotel had nice facilities except for a small roach in the shower, and there was a grease stain on the comforter. Parking is always a problem unless you want to pay $8.00 for valet parking, unused spaces are a distance away. We had a small problem reaching the second floor on the elevator.”

Sep 2, 2008 by Michael from Anchorage, AK
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Ample parking, good location.
• Rooms are not well insulated, noise carries from adjoining rooms and hallway.

“The overall appearance of the hotel seemed very nice. However, rooms need additional sound proofing as noises from adjoining rooms and hallways can be heard.”

Aug 30, 2008 by Diane from Honolulu, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was fantastic - very friendly, helpful, efficient.
• The business center could use more detailed instructions for connecting to the printer.

“I was extremely happy with the Memphis Hilton. The staff made me feel at home. The Rook's Nest restaurant had excellent and moderately priced food with an attentive and friendly staff. The fitness room was by far one of the best that I have seen in a hotel. It has treadmills, elliptical trainers and bicycles all with their own video monitor and headphone jack. Headphones were provided. My kudos to the hotel management!”

Aug 29, 2008 by Graylin from Gallatin, TN
Overall Rating: 8
Cleanliness:[4] • Staff:[6] • Location:[9]

• Very nice decor.
• Water pressure and only one washcloth was provided.

“Everything good except bath tub was dirty and behind nightstand on floor was very dirty as I noticed when looking for a plug.”

Aug 28, 2008 by Vic from Asheville, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[8]

• Beautiful facility.
• No free wireless.

“Beautiful and comfortable. No free wireless perturbed me greatly. No easy receptacle for CPAP machine.”

Aug 25, 2008 by Reid from River Falls, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Great room windows.
• Two queen beds would have been nice.

“Cool round hotel with fabulous windows and a great outdoor pool area. Little tricky getting to off of the main freeway exits but not bad.”

Aug 25, 2008 by Sr from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[3]

• Rooms were updated and very nice. Lots of parking and easy access from the airport.
• The pool changing rooms were not nice. Entrance to pool was strange.

“Very nice business hotel but it is a bit far from downtown.”

Aug 22, 2008 by Katheryn from Sparta, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautiful, staff was wonderful.
• Not possible, I liked everything.

“This was the best hotel stay I have ever had. Everything was perfect. The staff went over and beyond the call of duty. I hit a curb as I pulled into a parking spot and tore a hole in the side of the tire. Two employees stopped and changed my tire for me. It was hot, the trunk was full of stuff, etc. They were finished in about 10 minutes but it changed a disaster into a wonderful beginning of my visit.”

Aug 21, 2008 by Robert from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very good experience.
• No problems or issues.

“This was a very good hotel. Clean, guest friendly and the rooms were large and comfortable. Hotel staff was friendly and helpful.”

Aug 21, 2008 by Peter from Nashville, TN
Overall Rating: 9
Cleanliness:[5] • Staff:[10] • Location:[5]

• Very friendly staff and super comfortable bed in elegant room.
• Dirty carpeting in upstairs hallways.

“This is a first-class hotel with friendly staff and elegant surroundings. The rooms are elegant, and the lobby has a hip, upscale vibe. The one negative is that the carpet needs to be replaced throughout the hallways leading to the rooms. It's a stain on an otherwise unblemished canvas. I'd stay there again in a heartbeat.”

Aug 20, 2008 by Tony from Murfreesboro, TN
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[10]

• Wonderful location - clean and friendly staff.
• Hotel indoor pool was freezing cold - could not stand to get in.

“The hotel was in the heart of Memphis with easy access to parking. The room was clean and nice. Our only complaint was we had a child who wanted to swim. The indoor pool was so cold that we couldn't get in it. Aside from that, very nice and highly recommended.”

Aug 11, 2008 by Todd from Atlanta, GA
Overall Rating: 9
Staff:[9] • Location:[9]

• The rooms are spacious with great views and LCD TV's.
• Housekeeping for our room was not the best.

“I always enjoy staying at this hotel. The rooms are comfortable with great views. On this particular stay housekeeping did not come on the first day and when I brought it to their attention, they merely changed out the towels and pulled up the bed linens. Amenities (from the coffee service to the shampoo) were not replenished the two days that we were there.”

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Amenities at Hilton Memphis, Memphis

AM/FM Alarm Clock Coffee Maker in Room Express Checkout Fitness Center or Spa Free Newspaper Free Parking

Hairdryers Available Laundry/Valet Services Modem Lines in Room Restaurant Room Service Television with Cable

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