Holiday Inn Select Capital Grand

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User Reviews for Holiday Inn Select Capital Grand, Atlanta

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Sep 12, 2008 by Vanessa from Marion, NC
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[9]

• Proximity to Turner Field.
• My non-smoking room reeked of old cigarette smoke.

“The public rooms were attractive. The front desk was backed up with limited help and computer problems at check in time. The room reeked of old cigarette smoke. By the next morning my nose was clogged up from breathing in the smoke residue as I am allergic to cigarette smoke. I would hesitate to stay here again even though the convenience of being within walking distance to Turner Field was nice. I also cannot fathom charging an overnight guest more to park their vehicle than a Braves fan spending no money in my hotel.”

Sep 10, 2008 by Bob from Columbus, GA
Overall Rating: 3
Cleanliness:[9] • Staff:[7] • Location:[7]

• Shuttle.
• Parking fees were outrageous!

“Constantly had guests roaming the halls at all hours and were very loud! Complained to hotel staff several times without effect. One morning a guest was laying on the floor in the hallway directly in front of my door @ 7am yelling to her 4 kids to run to the other end of the hall! Very disgusted at the whole trip. Oh and 15.00 a day to park at a hotel that I am paying way too much for was the icing on the cake! Very unhappy!”

Sep 5, 2008 by Eric from Oakman, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Free shuttle.
• Hard to get anything from maids on time.

“Good hotel overall located in a very good place, close to downtown Atlanta. Free shuttle service within 3 mile radius which was a lifesaver.”

Sep 5, 2008 by Richard from Branchburg, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great comforts for great price, great location if using free shuttle/Marta bus.

“The great comfort at a great price. The 4-star-like rooms with superb cleanliness and no mars or any such 2-star-like problems. Bathrooms have granite tops and wonderful huge rainforest - style shower heads with recent refurbishing. The 2 hotel restaurants are convenient and fine establishments in their own rights. A large conference center in the building hosts all sorts of events, keeping the hotel busy. The location is just 2 walking blocks north of Turner Field, making it the best hotel for a Braves game. The Cyclorama and Zoo are just a 3 minute's shuttle ride away. The location seems out-of-the-way but is just. 8 minutes walk south down the spacious, safe Capitol Ave past the grand state capitol building from the GA State MARTA station's west/Piedmont Ave entrance. The hotel's free shuttle's 2 primary drivers are especially bright and cheerful staff, actually making one want to use the shuttle instead of anything else. A wonderful experience I'll repeat a 3rd time next time I visit ATL.”

Sep 4, 2008 by Eric from San Francisco, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• The staff.
• Not close to any kind of store i.e. drug or convenience.

“The parking was expensive I thought.”

Sep 4, 2008 by James from Fayetteville, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[2] • Location:[8]

• Lobby, business center, fitness center.
• Unbelievably, there were no bellmen.

“The hotel was great. The service was terrible. No bellmen or concierge, the microwave we ordered never arrived (3 days), the toilet seat fell off but was fixed quickly. The hotel was great, the staff was friendly, but service just didn't happen.”

Sep 3, 2008 by Van from Murrayville, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The shuttle service is awesome.
• Had to pay for daily parking 16.50 per day.

“A nice good quality hotel, I plan on trying to stay here again next year for dragon-con.”

Aug 24, 2008 by Beth from Trussville, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was extremely helpful, polite, and friendly. I will definitely go there again.
• House keeping kept knocking on my door too early.

“As an out-of-town guest, I was not really familiar with the area. The staff was very helpful with directions and information. They seemed to be interested in what I needed. I will go there again without a doubt. The hotel made it enjoyable.”

Aug 17, 2008 by Ariel from Greenville, SC
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Loved how close it was to turner field we could walk!
• They staff at the counter was not really excited to seem to answer questions.

“I really loved the location and the restaurants and cleanliness of the hotel was great! The comfort of the room was wonderful. The amenities were good but you do have to pay extra for parking and there is not continental breakfast. The staff was a little unenthusiastic to answer questions but overall we really liked the convenience of the location.”

Aug 17, 2008 by Jo from Canton, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to Turner Field and offered a shuttle.
• Not close to many restaurants.

“The hotel is clean and easy to access from the interstate. It is close to Turner Field and has a shuttle to provide access to places around the downtown area. The rooms are clean and the staff is very friendly.”

Aug 5, 2008 by Tyson W. from Cullman, AL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Very clean.
• Parking was too expensive.

“Very nice. But parking is ridiculous at $16.”

Jul 30, 2008 by Judy from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Van service for hotel guests and closeness to public transportation.
• Having to pay for the use of a refrigerator (Courtyard by Marriott offered this service free).

“Public transportation plus the van service offered by the hotel makes this an excellent location for leisure travelers who want to avoid the hustle and bustle of the downtown region. Major attractions can be reached within five to ten minutes. Although I arrived early, I was able to get a room two hours prior to check in.”

Jul 24, 2008 by Dawn from Hartselle, AL

Cleanliness:[8] • Staff:[8] • Location:[8]

• It was close to everything.
• The elevators didn't work part of the time.

“It was nice but at night it was a local hangout so getting in and out was difficult. One of the elevators stopped working and the other ones slowed way down so taking the stair became the way to get up and down.”

Jul 23, 2008 by Rita from Thomasville, GA
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[6]

• Parking attendant was efficient at handling lots of cars! The room had clean sheets and towels, the AC worked and it was truly a no-smoking room.
• The hotel staff couldn't have been any less friendly or helpful, except for the parking attendant and a dining room waitress.

“We walked to Turner Field, which was our reason for selecting this hotel. The room and bath were clean, but showed evidence of wear and tear. The public areas smelled bad, and almost all the staff was so unfriendly, we did not feel welcome. They clearly could not handle the high volume of guests the game brought in. Next time, we will stay anywhere else - even if it means cab fare to Turner Field.”

Jul 23, 2008 by Patricia from Knoxville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and shuttle service to downtown.
• Need more carts for luggage and better elevator service.

“Elevators extremely slow especially during busy times and the availability of luggage carts was non existent. Nice accommodations and friendly staff. Shuttle service was great which is a real plus!”

Jul 21, 2008 by Stephen from Charlotte, NC
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[7]

• Location I guess.
• Worst hotel ever. The room smelled. It was dirty. Tear the building down and start over. And I never complain! But this hotel needs to end.

“This hotel was a nightmare. I was ashamed to bring my wife and son into that room and have them spend one night there. As good as my witness, it was the worst hotel I've ever seen and I'm a former sales manager with Marriott. Nasty hotel. The sheets were sticky and the room smelled like a football locker room.”

Jul 21, 2008 by Brad from Dallas, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[1]

• Staff was very friendly.
• Not convenient to downtown, even though it is considered a downtown hotel.

“Hotel staff is very helpful and friendly. Hotel is not convenient to downtown or walking distance of public transportation.”

Jul 11, 2008 by Michelle from Knoxville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• The view of Turner Field.
• How small the gift shop was. No room to move around.

“We went to Atlanta for a Braves game and the hotel made it so nice. It is just like a block from Turner Field. Our room had a view of Turner Field. This was my 1st time to stay in Atlanta and I would love to go back. The room was nice. It was clean. I would have to say the only bad part with the room was the TV was about to go out you could tell. This hotel has a Bar and a Restaurant. We stopped in the restaurant before we went to the baseball game it was nice, clean, food was good. The only bad part was Not a lot to pick from to eat. I would say the only thing I did not like with my stay was that you have to pay $15 to park at the hotel.”

Jul 9, 2008 by Brian from Rincon, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Central location to several points of interest.
• Limited parking availability.

“Located within a half mile of Turner Field, this hotel was ideal for our plans to catch a weekend Braves game. Although the hotel shuttle delivered and picked up at several of the Atlanta points of interest (Underground, World of Coke, Aquarium, Centennial Olympic Park, etc.), the location was within walking distance of these sites. All in all, it was a great weekend.”

Jun 29, 2008 by Jp from Scottsdale, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly staff, shuttle to downtown is great.
• Motorcycle noises from 9-11pm.

“Friendly, clean and excellent access for Turner Field. Shuttle to downtown tourist attractions very helpful.”

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Amenities at Holiday Inn Select Capital Grand, Atlanta

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center City Center Coffee Maker in Room Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine

In Room Movies Iron Laundry/Valet Services Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Phone with speaker Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service