Crowne Plaza Allentown

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User Reviews for Crowne Plaza Allentown, Allentown

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Sep 10, 2008 by Felina from Wilmington, DE
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• The staff was awesome!
• The hotel is the process of remodeling, so it was a mess. The carpet is disgusting, but think they are getting new floors.

“The staff at both the hotel and the restaurant was very nice and helpful. The hotel is going through renovations so it is messy, but has a lot of potential.”

Sep 5, 2008 by Jennifer from Bronx, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• The hotel was really well kept and most of the staff was nice.
• When we complained about drunk guests knocking on our door at 2:30am, nothing was done about it.

“The overall stay at the hotel was nice. Nothing being done about the rowdy guests at 2:30 in the morning really got on my nerves.”

Sep 4, 2008 by Christina from Havre De Grace, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• There was ample bedding for those that are cold.
• Very strong chlorine odor in the registration lobby.

“The staff was helpful and friendly. The room was a normal unremarkable hotel room that served a purpose. The bathroom was clean however the heat lamp did not work. We were only in the room for 9 hours so no further observation could be made.”

Sep 4, 2008 by Dana from Newfield, NJ
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[3]

• Free WiFi.
• Location in the ghetto. Entire hotel needed new carpet and paint.

“I really wish I'd stayed some place else. It felt unsafe, it looked neglected. The worse part was that I'd had a guest with me. It was very embarrassed.”

Sep 2, 2008 by Shannon from Frederick, MD
Overall Rating: 4
Cleanliness:[2] • Staff:[9] • Location:[2]

• Nothing.
• Dirty public areas/non working elevator/bad location.

“The rooms are large and have recently been redone with newer bedding and curtains, although the TVs are still 25' tubes with poor color due to their age. The room size and recent room changes are the only positives to this otherwise aged hotel. The room carpets and public area carpets are filthy with large stains. The first room had a large water stain (3'X3') on the carpet going into the bathroom due to an inappropriately banked handicapped shower. Obviously water runs into the room - so fix the shower stall! There are two elevators for a 12 story building - only one works - and this has been for quite some time. The pool had broken flooring tiles laying on the pool deck - if the tiles are broken then pick up the shards of ceramic, don't wait for someone to cut their feet. Also above the pool some ceiling tiles were missing revealing exposed wires. Overall - the location, condition and comfort of this hotel is not that of a similarly ranked Embassy Suites, Hyatt or Hilton.”

Sep 2, 2008 by Patti from Mohnton, PA
Overall Rating: 10
Cleanliness:[7] • Staff:[9] • Location:[10]

• The bed and sheets were awesome. It was very clean.
• Bats in the lobby and the soda machines on each floor didn't work.

“I liked the hotel over all. It was under renovations. I was disappointed that there was only 1 elevator working and that I had to pay for parking.”

Sep 2, 2008 by Carol from Kingston, NY
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[1]

• Beds and bedding was very nice.
• Scary location, disgusting elevator, keys barely working.

“The hotel is in the midst of a renovation and is not a 3 star hotel. The location is really lousy, in a scary urban area and the parking in a public parking garage across the street made me uncomfortable walking back at night. Our keys had to be reprogrammed over and over again - as with several of our fellow guests who went up and down the barely operational and disgustingly dirty elevator over and over again. The soda machine on our floor was empty. There were linens littering the hallways for over 24 hours - they were still there when we left. The room itself was ok - maybe 2.5 star - it had obviously been remodeled. It was obvious that the place was barely being maintained in the midst of the renovation. This is one time where I really wished I'd invested a few extra bucks to get a decent hotel.”

Sep 1, 2008 by Michael from Milford, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Parking garage is not too expensive.
• Several ice machines did not work.

“The hotel was being renovated.”

Aug 30, 2008 by Martin from Philadelphia, PA
Overall Rating: 4
Cleanliness:[3] • Staff:[8] • Location:[3]

• I will not be returning to it.
• My room was not ready even though I arrived after check in time, and I had to wait in the lobby. The room was still dirty.

“After the long wait in the lobby for my room to be ready it still was unacceptably dirty. The lamps and TV were dusty. The chair at the desk was sticky. The dusty TV was obsolete and would not accept connections to my son's video game system. There was only one tiny bar of soap in the bathroom, and no toothpaste. The ceiling above the tub was starting to come apart. The soda and ice machines were not working. The restaurant was understaffed and dirty. The long wait for service was intolerable. The one working elevator was dirty and in a state of disrepair. The room's insufficient air conditioning extremely noisy.”

Aug 28, 2008 by Marian from Far Rockaway, NY
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room is very huge.
• Dirty carpet and dirty lounge chair.

“Once you do your repairs, you will have a lovely hotel. Your carpet and chair was my only disappointment.”

Aug 25, 2008 by Theresa from Staten Island, NY
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[10]

• The staff was very helpful.
• The pool could have been a bit cleaner.

“I was very pleased with my stay here. The staff was very helpful. The shuttle was always available. I would stay there again when I return to Allentown.”

Aug 24, 2008 by Timothy from Lexington, KY
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Location was good for the area.
• No drapes to block morning sun, we were forced to get up at crack of dawn.

“It was just a place to rest, not much more than that. Having no drapes across the window was awful. However, I don't think you could beat the location. The staff was always very friendly. About a 7 of 10.”

Aug 24, 2008 by Edwin from Staten Island, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[6]

• The manager.
• Neighborhood.

“The manager and the restaurant staff was great. They took good care of my family.”

Aug 22, 2008 by Jody from Houston, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[4]

• Size of the room was nice, remodeled with comfortable bedding, and very quiet.
• The lobby, elevators need revamping to bring this up to par.

“This could be a really nice hotel if they would update and clean the place. Dirty lobby, filthy brass handrails and glass, dirty floors, cluttered front desk area - you get the idea, and basically undecorated. I felt like I was in another country. Access after hours to hotel lobby was wide open - it's in a fairly sleazy part of town, since the door that was supposed to be entrance only by room key only, was broken and almost off the hinges. When I finally got there, parking is across the street in a garage, and the hotel takes care of the $6 cost, with in and out privileges, but you must have a validated ticket each day. Getting the validation each day was a hassle, since there was always a line at the front desk of mad, frustrated people. I only saw one person behind the front desk at any time. They only had a smoky, stinky room at first, and it took a while (at midnight) to get moved to a nicer room. Then, no ice machine on the floor, since they were only available on 3 floors of the 8 story hotel. Some of the hallways were smoky and all of the public places were Dirty. I was basically pleased in the end with the second room, it was fresh and comfortable. But they should have offered that in the first place, instead of giving me an out of service room.”

Aug 21, 2008 by Awilda from Elmwood Park, NJ
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[1]

• The rooms are well kept.
• The safety and you have to pay for your own parking.

“It's ok for someone that is going for business not for family looking for site to see and visit, my children didn't appreciate there was no refrigerator in the room, like the other Holiday Inn we have stayed. But again the safety was a big concern for my husband and I.”

Aug 21, 2008 by Angel from Yonkers, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[6]

• The price and location.
• Under construction, needs many updates.

“Needs many updates.”

Aug 20, 2008 by Jay from San Francisco, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[7] • Location:[8]

• Location, comfortable mattress, sheets and pillows.
• Old furniture, not functioning electronics, small bed.

“Very disappointed one full bed for 2 people, completely missing furniture, dirty carpets. On a positive side hotel is being remodeled, nice new bathrooms, not bad facilities.”

Aug 18, 2008 by Debra from Charlotte, NC
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[3]

• Nothing. Nothing at all.
• It was grubby, the staff members were curt and the Internet service was not working.

“I have wasted enough time on this ghastly place.”

Aug 14, 2008 by Clare from Providence, RI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• Nice renovated room, excellent friendly staff.
• Far from highway, very limited restaurant menu on a Sunday night.

“Unexpectedly comfortable and attractive room - much of hotel is under renovation, but we had a completed room with excellent bedding. Front desk staff at check in and check out was very friendly and helpful. The only drawback was trying to navigate Allentown's one way streets to find the Downtown location. This was just a travel stop for us, but it was a very pleasant, comfortable stay.”

Aug 12, 2008 by Loran from Woodland, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[2]

• Friendly staff.
• Shabby appearance/being renovated-really needs it.

“The staff was helpful and friendly. I had a good dinner although it was a little pricey. The rooms were very old and the hotel is in renovation. The front driveway area where you park to check in was blocked on the other end by cars that had exceeded the 15 minutes for parking- I ended up having to back out into traffic to get to the parking garage and then lug my suitcase back across the street to the hotel.”

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Amenities at Crowne Plaza Allentown, Allentown

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub CD Player City Center Coffee Maker in Room Copy Service Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Florist Free Airport Shuttle Free Newspaper Gift Shop Hairdryers Available

High Speed Internet Access Ice Machine In Room Movies Indoor Pool Iron Laundry/Valet Services Parking Pets Allowed Pool Porters Public Address System Restaurant Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms Video Checkout