Crowne Plaza Beverly Hills

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User Reviews for Crowne Plaza Beverly Hills, Los Angeles

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Jun 15, 2008 by Judithann from Salinas, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The front desk and valet staff provided excellent customer service.
• Consistency of cleanliness, one room was not as clean as the other.

“We traveled for a graduation at UCLA graduate studies to your facility. For the short stay, your support staff was exemplary. It appeared that your in-house lounge was an attractive and busy place. We would visit again.”

Mar 18, 2008 by Coral from Miami, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• Comfy bed, nice staff, near parking.
• Location is a bit far for anything.

“We enjoyed our stay. Staff was very nice and the room is super comfy and perfect space. Parking is 20$/day but its big and just two steps from the hotel. Hotel is a little far from shopping and restaurants but transport is easy to access (if you dont have a car). Free internet a buffet breakfast was a plus.”

Oct 16, 2007 by Donna from Carmichael, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff (especially Tyrone) was superb.
• Television reception. Could smell smoke in a non smoking room.

“Nice place to visit. Friendly staff. Good onsite restaurant. Good location. Easy parking.”

Sep 30, 2007 by Beckie from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The facilities were Impeccable and the staff was friendly, thoughtful and attentive.
• Free wireless access In rooms would make this place perfect.

“I would recommend this hotel to everyone, for whatever reason you are traveling. It was a great place to stay - wish I could have stayed longer!”

Jun 13, 2007 by Diana from Fairfax, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Pool was open late until 10 p.m.
• Shabby, expensive parking, reluctant staff.

“Staff reluctant to accommodate requests. Pillows dreadful. Small bathrooms. You can open the windows.”

Jun 6, 2007 by Paul from Manitowoc, WI
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• People were nice hotel was nice.

“Nice hotel small pool with limited hours I would stay there again.”

Jun 1, 2007 by Penny from Orcutt, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Comfortable beds, and clean.
• No jacks on the TV to hook up DVD play or X-box etc.

“Lovely hotel, well staffed, and convenient location.”

Jun 1, 2007 by Tony from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Awesome bed, linens & pillows!
• Nothing.

“I was shocked and amazed at the quality of this hotel - very clean, nicely decorated and lots of extra amenities! I especially liked the awesome bed, linens, pillows and sleep kit containing an eye mask, earplugs, relaxation CD and lavender linen spray. Staff was pleasant and friendly as well. I would definitely recommend this hotel to friends!”

May 27, 2007 by Kim from Henderson, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Great location, near rodeo drive.
• Bathtub and sink did not drain well in 2/3 rooms.

“This hotel is in a great location, walking distance to a lot of shopping and restaurants. Quick drive to all "Hollywood" attractions. Nice room with very comfortable bed, fluffy bedding. The bathrooms were on the small side but have been updated recently.”

May 26, 2007 by Lois from New York, NY
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[7]

• Location--public bus right outside.
• Broken items not fixed until I made major complaint.

“Comfortable beds. But items missing or not working in bathroom. Used toiletries sometimes replaced--other times not. Shower handle came off completely. Reported it first morning it happened. It happened again second morning--causing me to be slightly scalded. Manager finally handled complaint but only after I called repeatedly. Problem should have never occurred but once it happened it should have been fixed and happened again. And if it happened again, I would have expected prompt attention and response from manager. I was in la because my 30 year old son was in hospital for major surgery--I did not need the additional stress.”

May 20, 2007 by Joanne from Gonzales, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Dirty/fitly decorative pillow on bed, tub took forever to drain, carpet old, parking didn't go through to hotel rooms, TV few channels/reception poor.

“This hotel had: dirty/fitly decorative pillow on bed, tub took forever to drain, carpet old, parking didn't go through to hotel rooms, TV few channels/reception poor. Other than not being in Beverly hills, it is at best a 2 star.”

May 15, 2007 by Halim from San Francisco, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• Good Location.
• Unfriendly front desk.

“Greeted by an unfriendly front desk man.”

May 12, 2007 by Marcia from Port Angeles, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Housekeeping, Room Service, etc. Answer the phone using your name and respond immediately.
• The Wireless Internet connection was too weak to be usable.

“Great location for business and pleasure. Very friendly and helpful staff. Mediocre restaurant. Terribly weak wifi connection. Parking only $15 (in and out privileges) and convenient. Nice Laundromat and great deli food just around the corner.”

May 10, 2007 by Andy from Richmond, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The bed and pillows were very comfortable.
• Did not have a refrigerator or safe.

“Very comfortable bed. They have comfy pillows. They also give this relaxation kit for sleeping. The bathroom is a bit small but not too bad.”

May 10, 2007 by Judy from San Ramon, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• The location was close to where we needed to be.
• The drain in the shower/tub did not drain well.

“The first room we were assigned had been used, there was a used cotton swab in the bathroom and someone had left a salad in the room. It appeared that whoever had the room first may have moved to another room for whatever reason. In the room we stayed in, it was clean; all was fine except that the shower/tub drain did not drain well.”

May 10, 2007 by Barry from Atlanta, GA
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[4]

• Friendly staff.
• Censor-ship of the internet.

“Hotel did provide free Wireless Internet, but with a huge catch. They censored and blocked web sites that they deemed us inappropriate. This really bothered me; since they had no problem selling Adult Movies on their in room pay per view, but on the other hand had the nerve to block websites that only had a small portion of adult material. Last time I checked this was a free country and as an Adult I can make the choice of what I want to see on the internet, I most definitely do not need a Hotel telling me which web sites I can or cannot go to. For this reason alone I will never stay at this hotel or chain (if they also censor) again.”

May 7, 2007 by L from Lincoln, NE
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Exceptional staff, excellent location, lots of amenities, comfortable bed.
• Gaps around door let in quite a bit of light.

“All levels of staff are genuinely friendly and helpful. Lots of amenities including good size in-room fridge, shaving kit, 24 hour gift shop/pantry, free business center and more. Breakfast is not free for priority club members unless you are gold/elite level. Location is excellent for both car and bus travel; also plenty of restaurants and shopping in walking distance. I would definitely stay here again.”

May 4, 2007 by Zach from Lawrence, KS
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[5]

• I really liked that they had free Wi-fi internet service as well as free printing.
• The room was very dreary and smelled like smoke. It made us not want to be in our room.

“There were a few amenities that I really liked such as free Wi-fi and printing. The front lobby was nice. However the hallways and rooms had not been updated in some time so they looked very dreary. It just seemed like its in need of a renovation.”

May 3, 2007 by Laura from Las Vegas, NV
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[7]

• Location was decent.
• Rooms were tiny and have not been updated in what looks like 20 years.

“NA”

May 3, 2007 by Shelli from Desoto, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Nice amenities and very comfortable bed!
• Wireless service was terrible and TV cable quality bad.

“This was amazing. ”

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Amenities at Crowne Plaza Beverly Hills, Los Angeles

24 Hour Front Desk AM/FM Alarm Clock Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Bath Tub Breakfast Buffet Business Center CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Florist Free Newspaper Gift Shop Golf Hairdryers Available High Speed Internet Access

Ice Machine Internet Access Iron Kitchenette Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Phone with speaker Pool Porters Public Address System Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Wake-up Service