Sheraton Ferncroft Resort

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User Reviews for Sheraton Ferncroft Resort, Danvers

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Oct 26, 2009 by John from Glendale,NY
Overall Rating: 8

• Love the Gym. Bar is good too.
• Lots of dust in the air in the room.

“This place would be 5 star if the rooms were renovated. Best hotel fitness center I've seen.”

Oct 23, 2009 by Allan from Rochester,NY
Overall Rating: 8

• Large rooms.
• Diifficulty
  in driving to and from hotel.

“The hotel was fine. The rooms were large and comfortable. The desk and furniture tops showed significant wear. The only downside of the hotel was getting to and from it from US-1. The driving was stressful at best.”

Oct 15, 2009 by nickymart from west chester pa
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Nothing positive about this hotel.
• Worst hotel experience I ever had.

“Female with a luxury budget, traveling for leisure. We attended a family wedding last weekend and had the misfortune to stay at the Sheraton Ferncroft. It was the worst hotel experience I have ever had. No hot water for two days, had to shower in cold water before wedding. When we called about the problem we were told to let it run because no one else has complained, even though we had already let the water run for 20 minutes and were late for the wedding. Room telephones were broken and neither operator nor front desk would tell people. Smoke detectors were out of the walls in rooms. A couple of our rooms did not get cleaned for two days. The breakfast buffet is $15 and if you try to order off the menu instead, they tell you it will take a long time (and it did 45 minutes to get two scrambled eggs). It cost $20 just to go to the pool and the water was too cold for kids to swim. The place is dirty and everything is old and beaten up. But the worst thing was the way we were treated. Everyone was rude and no one could answer questions or provide assistance. We had family members attending the wedding from all over the country and we met for a drink in the bar on Friday night. We were told that the bar closed at 12:30. We were chased from the bar 10 minutes after ordering a drink at last call by 2 local police officers and a security guard who stood in the bar until we left drinks not finished. In addition, two wedding guests had their cars broken into in the parking lot. The police reports show almost 50 cars broken into in the first 9 months of 2009. Do yourself a favor and do not stay at the Sheraton Ferncroft!”

Oct 7, 2009 by Denise from Cos Cob,CT
Overall Rating: 3

• Price.
• Dusty. Not very clean.

“Internet was only available in the lobby. There were 4 pc's always loaded with kids, as this is adjacent to a water park. Should have had internet access for my laptop in the room, not just on the TV for a price. One reason that I selected this hotel was the hot tub and indoor swimming pool. There was some type of hot water leak and a sign told how the hot tub had no hot water, tiles were removed from the ceiling and towels lined the leaky area.”

Sep 5, 2009 by steven from Sandy River Plt.,ME
Overall Rating: 9

• efficiency of staff interaction/ ease of check in and out
• carpet odor

“excellent overall experience, especially concerning the staff people. excellent staff is a benefit to your hotel.”

Sep 1, 2009 by Jai from Bedford,NH
Overall Rating: 10

• Spacious room.

“Good for business travelers, i.e. spacious room with desk, access to Internet hookup. Also good for families, i.e. water park and arcade located in hotel also has spa and sports complex.”

Aug 19, 2009 by Michael from Coventry,RI

• Great bar and good food.
• Poor maintenance and shoddy rooms.

“Needs more attention to the room cleanliness and upkeep, public areas are great and food is excellent.”

Aug 18, 2009 by Ann from Middletown,CT
Overall Rating: 5

• Bed was very comfortable and rooms were clean.

“Comfortable for sleeping.”

Aug 9, 2009 by Marilyn from Indianapolis,IN
Overall Rating: 2

• Hotel staff failed to secure door after leaving room. Very poor cleaning of room.

“Hotel failed to secure door after leaving room on a number of occasions, even after speaking with hotel staff about this. Hotel did not use regular bed sheets, very uncomfortable paper sheets. Signs that Hotel either does not know how to clean a room, or just doesn't clean a room. Not very happy with experience.”

Nov 5, 2008 by Kimberly
Overall Rating: 7

• I liked the free wireless access in the lobby.

“For a quick 2 night stay, this hotel was perfect. I would have liked a continental breakfast included for convenience but at least they had a Starbucks.”

Nov 4, 2008 by Meagan
Overall Rating: 5

• The rooms were nice and clean.
• It's very short staffed. It offered a shuttle to Beverly but not to Salem.

“The Hotel itself is a good stay, but if you are going to stay there to see sights and don't want to drive, they are not very helpful.”

Oct 30, 2008 by Michael & Paul
Overall Rating: 10

• Excellent. Clean, comfortable, friendly and accommodating.
• Not as easy to get to from the main road.

“Excellent accommodations, extremely clean and friendly staff. One of the most comfortable beds (and pillows) we have ever slept on; sounds a little over the top but it's true. Breakfast and Coctails in the lounge were an unexpected treat.”

Oct 29, 2008 by Julie Goldsmith
Overall Rating: 9

• The front desk was great and the room was very clean.
• Nothing.

“The place was nice. Not far from Salem. Good experience overall! Thanks!”

Aug 29, 2008 by Richard from Naples, FL
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[10]

• Location.
• No extra toilet, no Kleenex, no waste basket in bathroom and only one chair.

“This hotel should not be 2 1/2 it is a minus 1.”

Aug 16, 2008 by Mary-Lou from Montreal, QC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[4]

• Clean, comfortable room, great staff.
• Slow elevators.

“We had a bit of a hard time finding this hotel and to be honest, I had very low expectations. I was very happily surprised. The room was clean, large and cozy. The bed was very comfortable.”

Aug 12, 2008 by Jimmy from Roslindale, MA
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[8]

• The rooms were big, beds comfy and staff extremely helpful.
• Cheesy appointments in the room for a hotel.

“The hotel at one point in time was one of the better hotels in Massachusetts. It is massively in need of a makeover at this point. From room numbers that were handwritten on the walls in Sharpie to small plastic drinking cups inside the room, everything was substandard to the average. Additionally, if there was anything I needed, the bellman was more than willing to take care of it. I was hosting folks in my rooms prior to a wedding reception at the hotel and the bellman brought glassware from the main bar and a filled ice bucket. The hotel also added a waterpark recent which means tons of kids running around. Not my preference, at least.”

Aug 11, 2008 by Evelyn from Ickesburg, PA
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[1]

• The arcade for the children.
• The Water park for the children - overpriced.

“What a disappointment! We had an itinerary and was hoping to supplement the days activities with the pool and arcade-not worth the extra $30 cost. The hotel was difficult to find at the junction of Routes 1 and 95. There were small signs posted, but at night they were difficult to see and follow. Have you ever heard the phrase can't get there from here. Such is the case if you are Route 62. There are no signs. The room was dingy and dated/well used. When we called 3 times for added bed covers, each time service arrived with everything but blankets. We got a mattress cover, than a pillow and a sheet, then finally duvet covers, all we needed were extra blankets for the youngsters.”

Aug 10, 2008 by Ross from Plymouth, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice large room with flat screen TV.
• Fitness center was under renovation.

“The room was large with a conference table and flat screen TV. The Fitness center was being renovated and reminded me of a gym in the basement. Renovations should be finished by the end of October according to the health club staff. Mostly families stayed here and went to the attached water park.”

Aug 4, 2008 by Vicki from Chicago, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I enjoy the atmosphere, the staff and the SPG benefits.
• Getting to it off the highway and getting around the area can be a little complicated.

“The hotel has a luxury feel and intimate atmosphere. It is very family friendly as it now has a water park adjacent. The staff is friendly and very willing to please. I appreciated the attentiveness of Tiffany and Judy on the concierge floor and the can do attitude of all of the employees that I encountered.”

Aug 3, 2008 by Chris from New Canaan, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• The bed was very comfortable. There was a Starbucks in the lobby, parking was free.
• Rooms, furniture were old and in disrepair. Hotel rooms need a makeover.

“I thought that this hotel suited my needs well but was not a luxury accommodation. It was comfortable, quick to get to from the highway and the staff was friendly. On the flip side, the furniture in the rooms was really old and in disrepair and there was wallpaper pealing off the walls. Also the air conditioner was a noisy wall unit with no thermostat.”

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Amenities at Sheraton Ferncroft Resort, Danvers

24 Hour Front Desk Business Center Coffee Maker in Room Concierge Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable Tennis

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