Sheraton Boston Hotel

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User Reviews for Sheraton Boston Hotel, Boston

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Apr 28, 2008 by Raul from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Spacious lobby, several internet stations, relaxed bar area, access to shopping.
• Locked bathrooms on conference floor level.

“Fantastic location, close to Newbury street and access to Prudential shops and walkways. Spacious lobby area was great given the high volume of visitors for the Boston marathon. I loved the coffee bar plus access to free internet in the lobby. Great views of Boston. Very comfortable pillows and clean room.”

Apr 16, 2008 by Patrick from Baldwin, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location & quality.
• Too long of a wait for concierge.

“Great location attached to upscale in town shopping. Attractive room & well maintained.”

Apr 13, 2008 by Richard from Olympia, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Central location, upscale amenities (fitness center, concierge, etc).
• Not much, was crowded first three days with convention; fitness center was extra charge.

“Great central location to downtown attractions, shopping, sites, T, etc. Very good amenities, friendly staff.”

Apr 8, 2008 by Pamela from Manchester, NH
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[9]

• Excellent location, good, great bed.
• TV, hallways were depressing, staff members were cold as ice.

“Mediocre at best. Nothing to make me go back again, besides good location and a very comfortable bed.”

Mar 24, 2008 by Jill from North Brunswick, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location.
• The valet service not turning off car lights left on in my car that they witnessed which resulted in my battery to die.

“Clean, great location, friendly staff, comfortable beds, and definitely worth the amount of money one needs to pay a night to stay in the hotel.”

Mar 12, 2008 by Jenny from Green Bay, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Access to convention center.
• Only had a smoking room left for me, although it didn't end up bothering me too much.

“Great hotel for what I paid -- which was half of what my fellow conventioneers paid. Easy indoor access to Hynes convention Center and the T.”

Mar 10, 2008 by Kevin from Easton, MA
Overall Rating: 7
Staff:[3] • Location:[8]

• Location - great shopping/restaurants.
• 1st room was dingy.

“1st room was dingy and unsatisfactory. It was not until we threatened to check out that the manager offered to switch our room.”

Jan 12, 2008 by Aurora from Portland, OR
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• My room had a nice view.
• The room was the size of a shoebox. Long waits for elevators at checkout times.

“I have stayed in this hotel twice. This time I was given a room with a view which was very nice, but the room itself was tiny. TINY!! There was practically no walking space -- everything was jammed in close together. I had trouble unpacking and figuring out what to do with my giant suitcase. I've stayed here once before and got a room in South Tower which was much larger, so I know bigger rooms definitely do exist. Also, I ended up waiting 40 minutes for an elevator when I was trying to check out. I ended up going back to the room to check out on the TV after waiting for 25 minutes because I was afraid they were going to charge me a late fee. It was very frustrating.”

Jan 8, 2008 by Evan from New York, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[10]

• Great location attached to Copley Place Mall.
• Outrageous to charge guests $12 to use fitness center

“This hotel has gone down hill the last few years. Rooms are small and bathrooms are tiny and a little shabby. A total rip-off to charge $12 a day to use the exercise room (and parking is also $40.) In addition the overpriced breakfast buffet is in a windowless room and food is left sitting in stenos for hours. Avoid to save yourself aggravation!”

Jan 5, 2008 by Susan from Montgomery, AL
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[6]

• Great View of the City & its indoor connection to the Prudential Center.
• Very small room & room needed maintenance work.

“Hotel should be a 3 not a 4. No robes, peeling paint, little space to turn around (had a king bed). Also, had to walk 2 or 3 blocks to a T stop. On the positive side, we stayed on the 27th floor & had a spectacular view of the city. Also, our accommodations were bumped up to "Club" level of service. Consequently, we got free continental breakfast & a light dinner (finger food type) on the 29th floor & the club's express elevator. Still the hotel was lacking in "extras" such as robes, lavish furnishing, etc. More of a convention hotel.”

Jan 5, 2008 by A from Belmont, MA
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[6]

• Close to event we attended.
• Noisy.

“We had a horrible stay here. We were placed in a room between two rooms of noisy, drinking young people. Repeated calls to hotel security by a number of guests on our floor did nothing to quiet down the partiers, and the hotel allowed them to carry on all night.”

Jan 4, 2008 by Hope from Chelmsford, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location.
• Room size, food quality, overall value.

“Definitely a city hotel, keep your expectations low and they will be met - which is better than not being able to meet any expectations. Skip the hotel restaurant, food quality and service not worth the price charged. Nothing special about this place. Room was the size of a walk in closet. Bathroom size was extremely small.”

Jan 4, 2008 by Joey from Ocean Bluff, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The view was tremendous - on 25th floor: location ideal.
• Missing room items, safety box, refrigerator, bathrobe, hotel + local info.

“Not up to par when compared to other hotels such as Hilton, Whydham.”

Jan 4, 2008 by Elizabeth from Marlborough, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great room and location.
• No 4 star amenities like robe.

“This hotel is conveniently located and we had a great corner room with above average amenities and space. We would definitely consider staying at this hotel again.”

Jan 4, 2008 by Mike from Pasadena, MD
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Bathroom too small.

“Nice hotel, clean with a great location.”

Jan 4, 2008 by Colleen from Dennisport, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Great location.
• Felt like the location of the room within the hotel was based on price paid (loud families/kids in area).

“The hotel was very nice but overall we felt like the room did not rate 4 Star. There were lots of loud families and screaming children. Also, the restaurant in the hotel was unreasonably overpriced for very simple meals.”

Jan 3, 2008 by Art from Bloomington, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We went for our 40th anniversary, and the hotel provided champagne.
• There was nothing we didn't like.

“The location of the Sheraton Boston is great. Subway station attached to Prudential center meant not having to be outside very much. We were on the Club level, and the Club Lounge breakfast and evening buffets were marvelous. All staff was very friendly and interested in helping. The room was more than ample and very clean. If we were to go to Boston and stay in the city proper again, we would definitely want to stay at the Sheraton.”

Jan 3, 2008 by Trish from Nantucket, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• I loved the location and the fact that it connected to other areas for shopping and walking without going outside.
• Bathroom was small and tight, hard to move around for running the water.

“For my purposes, this hotel is in a fantastic spot. It was close to good shopping and near wonderful neighborhoods to walk through. I loved the fact that you could walk around, cross the street, and walk further without ever going outside if the weather is bad. It was quiet, clean and convenient.”

Jan 1, 2008 by Richard from South Portland, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was friendly and helpful, rooms very clean, good location.
• Nothing negative to say.

“The staff was very helpful and friendly considering the Sheraton is a large chain hotel. The location is very convenient to the back bay section of Boston and on bad weather days it is nice to be attached to a mall. The t is very close. Everything very clean.”

Dec 31, 2007 by Meredith from Northborough, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The view was wonderful overlooking Charles river.
• Tiny room.

“Great location, very clean, beautiful view great price.”

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Amenities at Sheraton Boston Hotel, Boston

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services