Hilton Boston Back Bay

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User Reviews for Hilton Boston Back Bay, Boston

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Nov 30, 2009 by Sophie from Blainville,Canada
Overall Rating: 7

• Great location, great staff, and 3.5 star hotel.
• No valet or staff opening doors outside of the hotel.

“Got in late at 10:30 pm. Had no trouble checking in at the hotel. Friendly staff. Reception was cleaned and neat. Asked some questions to concierge. Was knowledgeable but not overly friendly. Room size was OK. Clean but a bit dated. Ordered room service. Pricey but food was OK.”

Nov 27, 2009 by Paul from Alpharetta,GA
Overall Rating: 7

• Location.
• Air conditioning system was poor.

“Great location, great staff, but the rooms climate control was poor and unresponsive.”

Oct 28, 2009 by Eric from Chicago,IL
Overall Rating: 7

• I liked the location.
• The exterior and lobby.

“The room was clean and the beds were very comfortable. Although the lobby is small and spartan, and the exterior of the building is not attractive, I was not there to hang out at the hotel, so I didn't mind those things. It also has a nice pool and work out area.”

Sep 26, 2009 by Melissa from Elmhurst,IL
Overall Rating: 10

• it was excellent!! the beds were amazing!
• Really nothing!

“It was clean, big rooms, and the bed was great!”

Sep 14, 2009 by Josh from Madison,CT
Overall Rating: 8

• The woman who checked me in was stellar - efficient, warm, welcoming, exemplary staff member.
• The gentleman at the hotel entry at parking garage was distracted, ignored me for several minutes – frustrating.

“Completely satisfied with my experience - for the price I got through Priceline, totally happy. I would recommend exit signs more prominently in the parking garage, and perhaps the addition of some pleasant and colorful sign age in the parking garage that makes you feel more welcome and guides you to the elevators. The hotel is so pleasant and the self-parking as the only option is dreary.”

Sep 10, 2009 by Lisa from Rochester,NY
Overall Rating: 6

• Conveniently located clean hotel.
• Hotel pool was unavailable part of Labor Day weekend and the pool was the reason we picked the hotel.

“Nice hotel; dining options limited. Probably not the best hotel for kids.”

Sep 9, 2009 by Janice from Richmond Hill,Canada
Overall Rating: 8

• Helpful professional staff at the front desk. Very prompt response from housekeeping staff as well.
• Beds are a bit small and decor is a bit dated.

“For the location and the price from Priceline, it is good value for money if you are not too concerned with latest decor or size of beds. Staff was very helpful and friendly. Would stay again.”

Sep 9, 2009 by Barbara from Suamico,WI
Overall Rating: 7

• Friendly staff.
• Moderate cleanliness.

“For the price, It meets expectations. If you need to get to the airport, plan at least an hour for the short trip. Nice to have the complimentary breakfast, but everything tastes the same. The bread had no flavor to it. Coffee is OK. Bar was accommodating , providing opening for a brought in bottle of wine and glasses for the room. Beds fairly comfortable.”

Sep 8, 2009 by Ruth from Wellington,CO
Overall Rating: 10

• Location, location, location!

“Great hotel and staff!”

Sep 3, 2009 by Julie from Colleyville,TX
Overall Rating: 10

• location location location!
• I can't think of anything I didn't like!

“This hotel was wonderful. Every member of the staff from the front desk to the bellmen to the housekeeping staff that I came in contact with, was amazing. Customer service is obviously stressed in their training. It showed! I ordered a pizza from room service - excellent! And the price was very reasonable. Excellent stay!”

Sep 2, 2009 by Michelle from Scarsdale,NY
Overall Rating: 10

• Very comfortable and updated atmosphere.
• Nothing.

“My very first experience at the Hilton was great. I've also stayed at the Boston Park Plaza, but liked the atmosphere at the Hilton as well as the room much better. Very relaxing.”

Sep 2, 2009 by Alice from Sacramento,CA
Overall Rating: 10

• Location was perfect and I liked the spa feel of the decor.
• Parking was too expensive.

“The Hilton was the perfect location for me to accompany my daughter to her new college, The Boston Conservatory. The staff was friendly and helpful, the room was perfectly clean and quiet, and we had a great view of the Christian Science Church dome.”

Aug 27, 2009 by Steve from Fall River,Canada
Overall Rating: 7

• Location.
• My two rooms were not together.

“Parking was expensive $37 a night, booked two rooms they put us on different floors.”

Aug 21, 2009 by David from Lr. Sackville,Canada
Overall Rating: 10

• Near all attractions, clean, friendly.
• The elevators were slow and one was not working

“We felt comfortable & relaxed in this hotel. The rooms were spacious and the beds were very comfortable. All activities were close by and we felt safe walking in the neighbourhood.”

Aug 11, 2009 by Rick from Barton,VT
Overall Rating: 10

• Location and quality.

“This is a great, centrally located hotel for both business and pleasure travelers.”

Aug 11, 2009 by Karen from Franklin Square,NY
Overall Rating: 8

• Location.

“Very nice overall. We were put on floor with pool and gym, so a lot of traffic outside our door. View of roof, nothing else. But the room was fine.”

Aug 9, 2009 by from Baton Rouge,LA
Overall Rating: 9

• Price.
• Small hotel room.

“Small bathroom, small hotel room just like other hotels in downtown Boston.”

Aug 7, 2009 by Yoshimi from Madison,WI
Overall Rating: 9

• Location, hotel stuff.
• Too cold in public/reception area, cleaning stuff comes too many times before checkout time.

“In general, I am satisfied with the hotel/its location. Receptionist stuff was friendly/helpful.”

Aug 1, 2009 by Anthony from Providence,RI
Overall Rating: 10

• Close to everything, big rooms, great views, great staff and
  nice atmosphere, 24hr pool service.
• The pool was small.

“Great place, in the middle of everywhere you need and want to be.”

Jul 28, 2009 by Teresa from Welland,Canada
Overall Rating: 10

• Location, quality for price, up scale.
• Dining room - okay - had vegan with me - nothing on menu for them and parking price seemed quite high.

“Great location, close to shopping, downtown, Commons. Excellent service - just a great holiday. Very clean pool and hot tub area.”

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Amenities at Hilton Boston Back Bay, Boston

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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