Hilton Boston/Dedham

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User Reviews for Hilton Boston/Dedham, Dedham

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Sep 12, 2008 by Colleen from Westport Island, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and helpfulness of the staff.
• Coffee maker did not have an outlet for it.

“Great for business traveling.”

Sep 12, 2008 by Rob from Lexington, MA
Overall Rating: 1
Cleanliness:[5] • Staff:[3] • Location:[7]

• Pool was nice.
• Service of the staff was bad.

“Rooms are decent. Close to the highway.”

Sep 9, 2008 by Marie from Garden City, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[6] • Location:[7]

• Rooms clean and nicely decorated.
• A little hard to find in the dark.

“Great value for the money.”

Sep 9, 2008 by Susanne D. from Norfolk, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• New room renovations and food from room service was delicious.
• Outrageous charges to my bill from having to use the hotel phone.

“Nicely renovated rooms, delicious food, close but not too close to highway, friendly and helpful staff and convenient parking however do not use the room telephone as the charges are outrageous. ( It took away from the total enjoyment of our stay).”

Sep 5, 2008 by George S. from Hicksville, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[2]

• ?.
• Pillows and linen not clean.

“My pillow cases have stains on it, not clean and smell bad. Air conditioning too noisy.”

Sep 5, 2008 by Andy from Yadkinville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Comfortable room.
• Coffee maker and ice bucket in room wasn't cleaned every day.

“Nice comfortable room but housekeeping needs to step up their game. Parking deck needs better lighting at night.”

Sep 5, 2008 by Martin from Manchester, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Convenient location, attractive setting.
• AC was inoperative, bath fan was weak, trash in parking area not emptied/picked-up.

“Check-in was smooth. The room was attractive and comfortable with the exception of the inoperative air conditioning and weak exhaust fan in the bathroom. When we woke up in the AM the room was still 81 degrees despite my having set it to 65 that evening. The halls were cooler and drier than our room! I notified the desk clerk when we returned from breakfast and he said he'd notify the engineer and offered us a free breakfast buffet. Having just eaten, I asked if we could use it the next day and he said yes. When we returned from our day's exploration of Quincy the AC was still inoperative. Following a visit from the engineer we were moved to a room across the hall where the AC was working but the TV remote was not. Another call and we were provided with a working remote. The breakfast buffet was excellent but the 50's Diner was a better value and we would not have eaten at the hotel had it not been comped. Other minor deficiencies were burned out light bulbs (one of three in the bathroom) and single bulbs in three-way fixtures.”

Sep 4, 2008 by Jaime S. from South Padre Island, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Good location, easy access to school in Medfield, Boston, Cape Cod Massachusetts, and Newport RI.
• Without GPS could be hard to find the hotel.

“Enjoy the stay with the whole family, air conditioned did not work for two days, the front desk personnel changed our room in the same first floor and received a courtesy full breakfast buffet, that was very good. Definitely will come back in my next visit to Boston.”

Sep 3, 2008 by Paul from Mission Viejo, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location.
• Took long time to print airline boarding passes.

“Hilton Dedham is a great hotel for business or leisure travelers with easy access by the "T" to Boston, Fen way Park and other attractions. It Borders a nice forest in the back, but is very close to major Highways too. Be prepared for a daily internet charge unless you area Hilton Honors Gold member.”

Sep 1, 2008 by Paula from Baie Durfe, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great staff, beautiful facility, great rooms.
• Expensive internet.

“My teenage son and I spent two days at the Hilton and enjoyed our stay. Great, helpful staff and clean and comfortable rooms. Definitely a hotel I would return to.”

Aug 28, 2008 by Karen from Ann Arbor, MI
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[10]

• Easy access to the freeway.
• Staff was unfriendly, food was awful.

“The restaurant's breakfast was awful, cold and the staff in the dining area was rude.”

Aug 25, 2008 by Susan from Great Barrington, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Whole experience was relaxing. Staff was very friendly; pool was fun + open during convenient times; food was kid friendly.
• Under the bed needed a vacuum.

“My family and I had a really nice stay, we would highly recommend this hotel.”

Aug 21, 2008 by Dusty from Red Oak, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• The staff was very accommodating and friendly.
• Fire alarm went off. Needs more fresh fruit selections on menu.

“This hotel was very nice. Great proximity to train stop. Very accommodating staff. Only complaints - not enough fruit/veggies on the cafe menu.”

Aug 17, 2008 by Robert from York Beach, ME
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Nice upscale hotel.
• I was put in a smoking room when I asked for nonsmoking.

“The Hilton Dedham was a very nice hotel. The decor was a little outdated but very well kept. The staff for the most part was friendly. The gentleman who checked me in had zero personality. The room was very nicely decorated. The bed linens were crisp and fresh but the mattress could have been a little nicer. The room was clean. I loved the soap and shampoo. Crabtree and Evelyn. Several people at my meeting commented on how nice I smelled! The hotel was close to the highway and only a short distance from Boston.”

Aug 14, 2008 by Mark from Plymouth, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very nice room and dining room area.
• Nothing comes to mind.

“Hilton Dedham is an extremely nice Hotel. The staff was very helpful and nice. And hotel had nice roaming areas as well as a great breakfast dining area.”

Aug 12, 2008 by Sherie from Redding, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved this property, lobby/restaurant/bar was great, excellent customer service.
• Location is a little tricky - entrance difficult to find.

“Fantastic hotel, far exceeded my expectations, staff was very friendly, lobby is welcoming, bar/restaurant is comfortable/good food, rooms were large, clean, beautiful. Had a very good experience.”

Aug 10, 2008 by Ralph from Potomac, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• They gave us a nice room upgrade.
• Upgraded room was quite dark; quirky toilet flush.

“Very nice and convenient.”

Aug 10, 2008 by Donna from Liverpool, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Closeness to City of Boston.
• Road construction in area, difficult to maneuvers.

“This hotel was in good location, short drive into City of Boston, very clean and well kept. The front desk staff was very helpful!”

Aug 8, 2008 by Maurice from Orange, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• The people and the promptness of the hotel's staff was definitely very fast and efficient. They make sure that the problem gets taken care of ASAP.
• House keeping accidentally took my bottle of rum and the hotel replaced it for a newer and better bottle.

“Very beautiful hotel. Excellent service.”

Aug 6, 2008 by Maurice from Triangle, VA
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[9]

• Location.
• Always got room without nice view.

“Overall it is nice hotel (that is my fourth time). I would like something different next time.”

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Amenities at Hilton Boston/Dedham, Dedham

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable Tennis VIP Rooms/Services