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The Westin Waltham Boston
70 Third Avenue,
Waltham, MA
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Average User Rating: 8.5 Cleanliness:[8.5] • Staff:[8.5] • Location:[8.5] Based on 342 user ratings |
Sep 14, 2008 by
Irv from Teaneck, NJ
Overall Rating: 9
Cleanliness:[9] •
Staff:[8] •
Location:[8]
“Overall the hotel is excellent. The beds are the best I have found at any hotel. The pool, hot tub and exercise room were excellent, uncrowned and very clean. The service staff was also very helpful and sent out faxes for us at no cost. The only complaint we had was the cost of parking.”
Sep 5, 2008 by
Zak from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“This was my 2nd stay at this hotel, the people working there are nice, the place is clean, I would rate it 4 stars. I came with a group of 7 people, they let us use a conference to have our own poker game, it's a nice place. The only downside was paying $9 a night for parking, so overall I'll stay there again.”
Aug 15, 2008 by
Evan from Lowell, MA
Overall Rating: 5
Cleanliness:[10] •
Staff:[8] •
Location:[3]
“Beautiful facilities, lots of services but they all cost and way too much.”
Aug 10, 2008 by
Eric from Katy, TX
Overall Rating: 2
Cleanliness:[5] •
Staff:[3] •
Location:[6]
“We found that the hotel even though asked for two double beds, it had no double rooms for us. They had sold them to attendees from a wedding that was having a reception there. We ended up sleeping 3 in a full size bed with a twin cot wedged into the room for the 4th. The cot had to be half propped onto a chair since there was no place to put it flat in the room. They would not help us with placing the cot and had to be called twice to deliver extra pillows and blankets. Somewhat outside the hotels control, but clearly there had been a heavy smoker in the room and the room reeked of smoke, despite being a non-smoking room. Also anytime any room near us used any plumbing fixture the pipes in our room would moan and squeal till you went into the bathroom and turned the sink faucets on and off. Overall a truly poor experience for such a high end hotel.”
Aug 7, 2008 by
Edward from Southbury, CT
Overall Rating: 8
Cleanliness:[9] •
Location:[8]
“It was our second stay this year. Both were positive experiences but surprised that a business travel hotel would charge for room access to the Internet, very European and cheap. Most other hotels, including 3 star offer Internet access in the room as complementary. Also, the complementary Internet access at this hotel was inoperable on Friday, Saturday, and Sunday.”
Jul 14, 2008 by
Diane from Medford, NJ
Overall Rating: 8
Cleanliness:[9] •
Staff:[10] •
Location:[9]
“Although the lobby and restaurants were beautiful and inviting, the room was average (heavenly bed was as expected, wonderful) and the bathroom was tired and needed updating (cracked marble, small size but clean). I usually choose Westin when traveling as they are always a great choice but this one was just ok. You could tell that it was previously another hotel.”
May 31, 2008 by
Ann from Portland, ME
Overall Rating: 5
Cleanliness:[6] •
Staff:[6] •
Location:[4]
“The pool and hot tub area needs updating and the chlorine smell was so strong you couldn't stay in the room. I found it hard to believe that they charged 9 dollars a night for parking. You expect that in Downtown Boston, but not in Waltham.”
May 30, 2008 by
Janice from Penacook, NH
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“An absolutely comfortable, safe, affordable stay. Spectacular looking hotel, especially at night.”
May 21, 2008 by
Greg from Wheaton, IL
Overall Rating: 5
Cleanliness:[6] •
Staff:[6] •
Location:[6]
“Old rooms. Heat/AC was in need of service and rattled every time it turned on. Had to stuff towels in various places to stop it from waking me up! Mirror in bathroom came off wall in my hand.”
May 11, 2008 by
Karen from Rochester, NY
Overall Rating: 6
Cleanliness:[7] •
Staff:[5] •
Location:[6]
“When we first entered our room I was very unhappy. It was not what we requested. I called the front desk to explain that we had 1 queen size bed and we requested 2 beds. My husband and I were traveling with our 2 children and we would never have requested 1 bed. When I spoke on the phone with the staff they claimed there was nothing they could do and they did not have any other rooms. It wasn't until my husband and I went to the front desk that they were by a streak of luck able to change our room.”
Apr 25, 2008 by
Anthony from Elmira, NY
Overall Rating: 9
Cleanliness:[8] •
Staff:[10] •
Location:[7]
“Very comfortable room. Short distance to Boston. Clean. Great workout facilities. Very nice hot tub. Indoor pool was small but adequate. Would recommend this hotel.”
Apr 24, 2008 by
Betty from Bristol, CT
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[9]
“Been there many times, and will return again.”
Apr 21, 2008 by
Frederick from Spencerport, NY
Overall Rating: 8
Cleanliness:[9] •
Staff:[8] •
Location:[7]
“I am likely to return to this hotel. I enjoyed my stay- it was clean and professional looking. The staff was helpful and the check in/out times was minimal. The only unpleasant event was encountering the beer drinking rednecks that knock the chairs down and speak very loudly, seeking attention of all the guests.”
Apr 2, 2008 by
Gene from Amherst, MA
Overall Rating: 7
Cleanliness:[9] •
Staff:[6] •
Location:[8]
“I found the hotel too expensive considering what was offered.”
Mar 1, 2008 by
Kory from Seattle, WA
Overall Rating: 7
Cleanliness:[5] •
Staff:[7] •
Location:[8]
“I've stayed here several times now and of the other Waltham Hotels I've stayed at, it works well for me as a business traveler. Paying for parking is a bummer. Also, the bathrooms are a bit hit and miss in terms of cleanliness - they could use a remodel.”
Feb 28, 2008 by
Dad from Brewster, NY
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“We have stayed twice with children at the Westin in Waltham. The staff is friendly and upbeat. The hotel itself is immaculate with a nice rooms, a sleek/modern lobby and comfortable beds. We use the pool a lot, and although small, it is fine for our two young ones. The fitness center is a plus too, with several treadmills, Stairmasters, elliptical, and weight machines. It's more or less just off the highway, so there isn't a whole lot around, but across the little bridge there is a good Thai food place we enjoyed.”
Feb 4, 2008 by
Kory from Seattle, WA
Overall Rating: 8
Cleanliness:[7] •
Staff:[9] •
Location:[9]
“Hotel is great. Simple when it comes to rooms, but clean and of decent quality. It is consistent and you can count on a good stay. Free wifi in the lobby is nice - it would be great if the room wifi (and parking) were also complimentary. But then again, you get what you pay for, and compared to the other hotels in the Waltham area, this is the best that I've stayed at.”
Jan 17, 2008 by
Beth from New York, NY
Overall Rating: 10
Cleanliness:[8] •
Staff:[10] •
Location:[8]
“I was so glad that I was able to get the price I did for this hotel. I love staying at a Westin Hotel because their beds really are heavenly. I often have trouble sleeping away from home but not here. I didn't want to get out of bed in the morning.”
Dec 19, 2007 by
Shirlene from Queen Creek, AZ
Overall Rating: 2
Cleanliness:[7] •
Staff:[4] •
Location:[4]
“Well, upon arrival the hotel staff was very pleasant. My room was nice. The second night there around 2:30am I heard a woman screaming and crying. I called the front desk and notified them. It took about 6 minutes for them to come to my room. We figured it out that it was coming through the vents. I never heard the noise again. But I had to ask about the lady I heard screaming and crying through my vents. Only if I asked if they were going to do something to compensate me for the in convince of the early morning, they gave me a free movie. I had lots of billing problems that I had to take up with the managers. Like when I checked in my first night there they asked for a credit card for incidentals so I gave them one. The hotel info channel did not work so I had a menu brought to my room. I ordered a dinner of $9.00 plus tax and like 3 or 4 other charges for bringing my dinner so the total came up to like $20.00 not counting a tip. That the hotel restaurant had to call me and tell me that I was on a cash basis. They had to come up to my room to get money. So, I have had 3 counts of money issues with them. I would not count them as a 4 star hotels. Their shuttle only runs Monday thru Friday to local businesses where the business men come to for meetings and such. There is no way to shopping, dinning or anything unless you have a car or pay out a lot of money for cab/taxi. So, I would not go back there again&”
Dec 5, 2007 by
Mark from Bogota, NJ
Overall Rating: 1
Cleanliness:[1] •
Staff:[1] •
Location:[5]
“Shows how service to the customer is not an important aspect to Westin. Night Manager refused to come to settle dispute with stay, instead sending out Front Desk person.”
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