The Westin Waltham Boston

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User Reviews for The Westin Waltham Boston, Waltham

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Sep 14, 2008 by Irv from Teaneck, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The beds, pool and hot tub were all excellent.
• Charging for parking in the suburbs is a little tacky.

“Overall the hotel is excellent. The beds are the best I have found at any hotel. The pool, hot tub and exercise room were excellent, uncrowned and very clean. The service staff was also very helpful and sent out faxes for us at no cost. The only complaint we had was the cost of parking.”

Sep 5, 2008 by Zak from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, friendly and price was great!
• They charge for parking!

“This was my 2nd stay at this hotel, the people working there are nice, the place is clean, I would rate it 4 stars. I came with a group of 7 people, they let us use a conference to have our own poker game, it's a nice place. The only downside was paying $9 a night for parking, so overall I'll stay there again.”

Aug 15, 2008 by Evan from Lowell, MA
Overall Rating: 5
Cleanliness:[10] • Staff:[8] • Location:[3]

• Clean - beautiful lobby and restaurant.
• No services were free, even the guest computers required users to pay for internet use.

“Beautiful facilities, lots of services but they all cost and way too much.”

Aug 10, 2008 by Eric from Katy, TX
Overall Rating: 2
Cleanliness:[5] • Staff:[3] • Location:[6]

• Nice appearance.
• Overbooked, could not accommodate. No offer to compensate.

“We found that the hotel even though asked for two double beds, it had no double rooms for us. They had sold them to attendees from a wedding that was having a reception there. We ended up sleeping 3 in a full size bed with a twin cot wedged into the room for the 4th. The cot had to be half propped onto a chair since there was no place to put it flat in the room. They would not help us with placing the cot and had to be called twice to deliver extra pillows and blankets. Somewhat outside the hotels control, but clearly there had been a heavy smoker in the room and the room reeked of smoke, despite being a non-smoking room. Also anytime any room near us used any plumbing fixture the pipes in our room would moan and squeal till you went into the bathroom and turned the sink faucets on and off. Overall a truly poor experience for such a high end hotel.”

Aug 7, 2008 by Edward from Southbury, CT
Overall Rating: 8
Cleanliness:[9] • Location:[8]

• Covered parking.
• Complementary internet access inoperable.

“It was our second stay this year. Both were positive experiences but surprised that a business travel hotel would charge for room access to the Internet, very European and cheap. Most other hotels, including 3 star offer Internet access in the room as complementary. Also, the complementary Internet access at this hotel was inoperable on Friday, Saturday, and Sunday.”

Jul 14, 2008 by Diane from Medford, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Extremely friendly & helpful staff.
• Drab, tired bathroom.

“Although the lobby and restaurants were beautiful and inviting, the room was average (heavenly bed was as expected, wonderful) and the bathroom was tired and needed updating (cracked marble, small size but clean). I usually choose Westin when traveling as they are always a great choice but this one was just ok. You could tell that it was previously another hotel.”

May 31, 2008 by Ann from Portland, ME
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[4]

• Starbucks coffee, but if you wanted an additional packet, that was also extra.
• This hotel charged you extra for everything from parking to internet to telephone.

“The pool and hot tub area needs updating and the chlorine smell was so strong you couldn't stay in the room. I found it hard to believe that they charged 9 dollars a night for parking. You expect that in Downtown Boston, but not in Waltham.”

May 30, 2008 by Janice from Penacook, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Same, very limited and expensive meals whether you ordered room service, ate in the lounge or in the restaurant.

“An absolutely comfortable, safe, affordable stay. Spectacular looking hotel, especially at night.”

May 21, 2008 by Greg from Wheaton, IL
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• Location is good.
• Pay for parking in the suburbs.

“Old rooms. Heat/AC was in need of service and rattled every time it turned on. Had to stuff towels in various places to stop it from waking me up! Mirror in bathroom came off wall in my hand.”

May 11, 2008 by Karen from Rochester, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[6]

• Pictures of the lobby and the pool area did not reflect the real thing.
• It was clean.

“When we first entered our room I was very unhappy. It was not what we requested. I called the front desk to explain that we had 1 queen size bed and we requested 2 beds. My husband and I were traveling with our 2 children and we would never have requested 1 bed. When I spoke on the phone with the staff they claimed there was nothing they could do and they did not have any other rooms. It wasn't until my husband and I went to the front desk that they were by a streak of luck able to change our room.”

Apr 25, 2008 by Anthony from Elmira, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Near Boston. Most comfortable bed I've ever slept in.
• Parking fee too high.

“Very comfortable room. Short distance to Boston. Clean. Great workout facilities. Very nice hot tub. Indoor pool was small but adequate. Would recommend this hotel.”

Apr 24, 2008 by Betty from Bristol, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Easy on/easy off location. Very clean hotel.
• Pay for parking in a self park garage.

“Been there many times, and will return again.”

Apr 21, 2008 by Frederick from Spencerport, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Very clean and pleasant, quick check in and check out, everything went very smoothly.
• Trashy and loud younger people (the beer drinking type).

“I am likely to return to this hotel. I enjoyed my stay- it was clean and professional looking. The staff was helpful and the check in/out times was minimal. The only unpleasant event was encountering the beer drinking rednecks that knock the chairs down and speak very loudly, seeking attention of all the guests.”

Apr 2, 2008 by Gene from Amherst, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[8]

• Good decoration, nice contemporary design.
• Limited menu.

“I found the hotel too expensive considering what was offered.”

Mar 1, 2008 by Kory from Seattle, WA
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[8]

• The hotel is fairly consistent throughout. It is definitely one of the nicer hotel's in the area. It works well for me as a business traveler.
• Paying for parking is a bummer. Also, the bathrooms are a bit hit and miss in tars of cleanliness - they could use a remodel.

“I've stayed here several times now and of the other Waltham Hotels I've stayed at, it works well for me as a business traveler. Paying for parking is a bummer. Also, the bathrooms are a bit hit and miss in terms of cleanliness - they could use a remodel.”

Feb 28, 2008 by Dad from Brewster, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel is family friendly, with a nice little pool just outside of Boston.
• I have no complaints.

“We have stayed twice with children at the Westin in Waltham. The staff is friendly and upbeat. The hotel itself is immaculate with a nice rooms, a sleek/modern lobby and comfortable beds. We use the pool a lot, and although small, it is fine for our two young ones. The fitness center is a plus too, with several treadmills, Stairmasters, elliptical, and weight machines. It's more or less just off the highway, so there isn't a whole lot around, but across the little bridge there is a good Thai food place we enjoyed.”

Feb 4, 2008 by Kory from Seattle, WA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• It's a great location, a very nice hotel, and has a great atmosphere overall.
• Pay for parking! It is in an area where all the other hotels have lots that are free.

“Hotel is great. Simple when it comes to rooms, but clean and of decent quality. It is consistent and you can count on a good stay. Free wifi in the lobby is nice - it would be great if the room wifi (and parking) were also complimentary. But then again, you get what you pay for, and compared to the other hotels in the Waltham area, this is the best that I've stayed at.”

Jan 17, 2008 by Beth from New York, NY
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• The hotel bed lives up to its name of heavenly. I've stayed at Westins before and I will again mostly for the bed.
• My one tiny complaint is that the hotel was showing some wear and tear around the edges. But you really have to look to notice these things.

“I was so glad that I was able to get the price I did for this hotel. I love staying at a Westin Hotel because their beds really are heavenly. I often have trouble sleeping away from home but not here. I didn't want to get out of bed in the morning.”

Dec 19, 2007 by Shirlene from Queen Creek, AZ
Overall Rating: 2
Cleanliness:[7] • Staff:[4] • Location:[4]

• Hotel staff friendly&
• Way too many problems!

“Well, upon arrival the hotel staff was very pleasant. My room was nice. The second night there around 2:30am I heard a woman screaming and crying. I called the front desk and notified them. It took about 6 minutes for them to come to my room. We figured it out that it was coming through the vents. I never heard the noise again. But I had to ask about the lady I heard screaming and crying through my vents. Only if I asked if they were going to do something to compensate me for the in convince of the early morning, they gave me a free movie. I had lots of billing problems that I had to take up with the managers. Like when I checked in my first night there they asked for a credit card for incidentals so I gave them one. The hotel info channel did not work so I had a menu brought to my room. I ordered a dinner of $9.00 plus tax and like 3 or 4 other charges for bringing my dinner so the total came up to like $20.00 not counting a tip. That the hotel restaurant had to call me and tell me that I was on a cash basis. They had to come up to my room to get money. So, I have had 3 counts of money issues with them. I would not count them as a 4 star hotels. Their shuttle only runs Monday thru Friday to local businesses where the business men come to for meetings and such. There is no way to shopping, dinning or anything unless you have a car or pay out a lot of money for cab/taxi. So, I would not go back there again&”

Dec 5, 2007 by Mark from Bogota, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• I was able to leave.
• Poor management, not service oriented, would never stay again.

“Shows how service to the customer is not an important aspect to Westin. Night Manager refused to come to settle dispute with stay, instead sending out Front Desk person.”

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Amenities at The Westin Waltham Boston, Waltham

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable