Doubletree Hotel Lowell

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User Reviews for Doubletree Hotel Lowell, Lowell

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Jun 2, 2009 by Lynn from North Kingstown,RI
Overall Rating: 3

• Room size/ location for our son's graduation.
• Run down dirty had to ask for towels and maid service.

“While the hotel was close to the Tson gas center the quality was poor. Rooms run down and unclean. We left for our son's graduation at 9 am and returned at 3 pm There were no towels and the room had not been cleaned. After asking twice the maid finally brought us clean towels and we never saw her again. There was something on the chair and bedspread that looked like body fluid. We removed them from the room. We will not be returning to this hotel again.”

May 10, 2009 by Tim from Woodbury,CT
Overall Rating: 1

• Absolutely nothing!
• It was a dirty, smelly, disgusting room and hotel.

“ This is not even a 1 star hotel - never mind the 3 start it is claimed to be. My room was dirty, outdated and smelled like it had not been occupied for 10 years - it seems that it might not have been cleaned in that long. The carpet was so bad I was uncomfortable taking my socks off.
”

May 6, 2009 by Derek from Quispamsis,Canada
Overall Rating: 1

• When it was time to leave.
• The hotel seems like it is either going under or soon to go under.

“I would not recommend. It is a great location and would be a great hotel if it was run properly and add adequate staff. I almost felt sorry for the staff they had because they were so over worked. I hope the hotel gets its act together. I am surprised that Hilton affiliates its name with it. Overall a very tired and poorly run location.”

May 5, 2009 by Linda from Quispamsis,Canada
Overall Rating: 3

• Location.
• Not clean.

“We stayed at this hotel 2 years ago, and it has drastically deteriorated since then. It is not well maintained, things are missing, and broken in many of the rooms hairdryers, light switches, security locks etc. (Our group had 25 rooms)Towels were not replenished properly, the hallways were dirty, and stayed dirty four days on end. I barely got any sleep during our 4 day stay because of constant banging of doors, loud talking, and carrying on in the hallways. I could hear every word that was spoken in the room next door. The walls are paper thin. I think the low prices have made an impact on the quality of the clientèle which would account for a lot of the noise, and destruction.”

Apr 15, 2009 by Barbara from Pierrefonds,Canada
Overall Rating: 5

“This hotel was pathetic, the carpets were dirty the first room had no bed and had garbage everywhere, they moved us to another room, but the toilet had streaks and the carpets were dirty. Wouldn't stay there again.”

Mar 13, 2009 by Amanda from Stamford,CT
Overall Rating: 9

• Great front desk staff - excellent cookies.
• Security door on my floor not secure - I informed them and they worked on it.

“Stayed here many times and very nice hotel for my needs. Staff always helpful and friendly.”

Feb 5, 2009 by Brian from Saratoga,CA
Overall Rating: 6

• No complimentary internet access.

“No complimentary breakfast. Hotel continental buffet cost 7.50$. Holiday Express even provides free hot buffet breakfast. No complimentary Internet access.”

Dec 4, 2008 by Gina from Dunstable,MA
Overall Rating: 7

• Beautiful setting overlooking Lowell's canal system and locks. Gorgeous lobby.
• Dingy bathroom, areas of the room not dusted/cleaned, i.e. coffee maker had deep layer of dust.

“This hotel has a mix of features - some upscale some closer to my experiences in moderately-priced hotels. Example, the beds and bedding were luxurious and very comfortable but the furniture in the room was non-descript and worn. Decor was tired, dated. The lobby and public areas were beautifully maintained and decorated--more fitting for an upscale hotel than the room itself. The bath was well stocked with Nutregena products (a nice touch) and plenty of fluffy clean towels. The view of the canal and lock system and the downtown area of Lowell was beautiful. I ordered room service and the food was disappointing. It took the staff over 24 hours to clear the tray from the hallway. A mixed bag but I would certainly return. Next time I'll walk to one of the local eateries for lunch instead of ordering in!”

Nov 19, 2008 by Erin from Bristol,RI
Overall Rating: 7

• Friendly and hospitable staff. Delicious cookies!
• Room was sub-par. Room smelled like smoke, peeling wallpaper, ripped shower curtain.

“I think we got the worst of the guest rooms. We were not happy with the cleanliness of the room. However, otherwise it was a very pleasant stay and we might stay again if we are in the area.”

Nov 6, 2008 by
Overall Rating: 7

• Night reception staff went out of their way to be helpful.
• No choice non smoking rooms. Even non smoking smelled funky.
  

“Older hotel that looks like the rooms/common areas could use some TLC. Funky smell even in the non smoking rooms. Restaurant could use alot of help. Only ate breakfast there and it was poor.
”

Nov 2, 2008 by Troy
Overall Rating: 8

• This is a very nice motel. Comfortable and
  great staff.
• Internet service had problems and was too expensive. Parking was not convenient.
  

“Nice place, had internet troubles all along and not much for assistance. $10 a day for internet service is way to much these days. Restaurant and lounge were nice, but food could stand some improvements.
”

Oct 27, 2008 by Darlene
Overall Rating: 6

• The hotel was very clean.
• The managerment.

“This hotel has security but, all they do is guard the lobby and not the cars that are in there parking lot. Was very disappointed in the way they handled things.
”

Oct 15, 2008 by Cristy
Overall Rating: 8

• The view from the room and the fresh cookies.
• The window did not open in the smoking room.

“It was great. The view of the canal and warm cookies were excellent. The nice lady at the desk knew her job. The internet didn't work after calling the 800 number but the pool facilities made up for that. Refunded wifi upon leaving. Room service was good also”

Sep 30, 2008 by Alexia
Overall Rating: 9

• Indoor heated pool was lovely on a rainy night.
• Entrance to hotel is hidden.

“Though you can clearly see the hotel sign from the street, the actual entrance is hidden from the main road. Better signage for the turn off is needed. Otherwise, this was a very lovely hotel and I wished I had booked both nights of my trip here.”

Sep 25, 2008 by Melanie
Overall Rating: 4

• Room service was quick and friendly.
• The room was sparse and not clean.

“I was surprised at the low quality of the Double Tree. The Hampton Inn and Suites in Bedford, NH was much nicer and cleaner.”

Sep 21, 2008 by Robert
Overall Rating: 2

• Good location thats about it.
• Room cleaning service was terrible.

“Stayed for a week and on two different nights the room was not made up the next morning. Even after complaining to management room upkeep was marginal at best.”

Sep 21, 2008 by Michael
Overall Rating: 5

• Location.
• Non-smoking room was filled with smoke from ventilation system.

“Stayed at this hotel several times. Usually a good experience. First bad experience was on this trip. The non-smoking room (on a non-smoking floor) was filled with smoke from the ventilation system. Complained to the front desk, but no alternate accommodation was made.”

Sep 16, 2008 by richard
Overall Rating: 3

• Run-down.

“Worn rug, broken water glass in room, dingy towels, no parking, unprofessional employees and rickety elevator.
”

Sep 13, 2008 by Jim from Havertown, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Proximity to territory.
• Smoking room.

“Was forced to take a smoking room! That was not good!”

Sep 10, 2008 by Nancy from Tolland, CT

Cleanliness:[3] • Staff:[10] • Location:[1]

• Friendly staff.
• To hard to find.

“Would never stay again.”

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Amenities at Doubletree Hotel Lowell, Lowell

24 Hour Front Desk Bar/Lounge Coffee Maker in Room Express Checkout Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable

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