The Westin Providence

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Oct 28, 2009 by Margaret from West Hartford,CT
Overall Rating: 9

• Very clean.
• Bed was a little too hard. Parking is expensive.

“Very satisfied.”

Oct 15, 2009 by Lea from Trumbull,CT
Overall Rating: 8

• Large bathroom, clean comfortable bed.
• Difficult to access the parking garage due to one way streets. Don't miss your turn.

“We would stay at this hotel again and also recommend it for any type of function. Their ballroom is wonderful. Friendly staff and very helpful. Comfortable bed the most important point.”

Oct 15, 2009 by Jennifer from Bellingham,MA
Overall Rating: 10

• The heavenly bed.
• Parking was pricey.

“Excellent!!”

Oct 10, 2009 by Vickie from Nrh,TX
Overall Rating: 1

• Nice hotel, very rude and very poor service.
• The staff is rude and very unhelpful.

“The hotel has a nice appeal but however is not the friendliest people. They were extremely rude to me and would not answer the phone when calling the desk. The hotel was uncomfortable and very expensive they had a very limited variety of food they charge 8.00 for macaroni and cheese but their attitude was the worst of all.”

Oct 2, 2009 by Heather from Berlin,MA
Overall Rating: 7

• The employees where polite, courteous and helpful when asked about how to get around the city. When there was a problem they acted quickly.
• The A/C in our hotel room was frozen solid and the temp in the new room we received was not steady. We were hot and cold throughout the night. The A/C in our hotel room was frozen solid and the temp in the new room we received was not steady. It was hot a

“Overall the hotel was what we have expected. Our only concerns were that the A/C was broken and we found the room temperature was not consisted which woke us up many times throughout the night.”

Aug 31, 2009 by Debra from Milford,CT
Overall Rating: 4

• The location was the best thing about this hotel.
• The air conditioning in our room was not operating properly. The carpets in the hall were stained and made me feel that cleanliness wasn't a priority.

“The staff were not very helpful. They were in fact a bit on the rude side. On the day of check out I needed to call the front desk, and was actually charged nearly $3 for the use of the room phone to contact the front desk, which I disputed, while my husband waited for me in the car. They finally took the charge off, but were not very gracious about it, and while it was only $3.00, this was the end of a long list of nickel and dimming that had gone on. Parking, as is sometimes the case in a large city was $18.00 a night if you parked your own car and left it in for the duration. It was $26.00 to valet park or to get a pass to take it out as you wish. The on site restaurant that allegedly serves breakfast, did not even have a hostess at the station to seat us, nor did anyone show up in the time we waited for someone to acknowledge our presence and seat us. There was a dead bird on the sidewalk in the front by the lobby upon arrival and while there were various attendants standing around no one felt it necessary to deal with the dead bird.”

Aug 20, 2009 by Mary from Stamford,CT
Overall Rating: 7

• Location.
• Air conditioning.

“We changed rooms due an air conditioning issue. The same issue occurred in the next room. The rooms are very hot because they will not allow the thermostat to go below 66. The room was nice, flat screen TV's. The hallways were not very clean and the room service tray sat outside all day.”

Aug 18, 2009 by Tamara from Westmount,Canada
Overall Rating: 10

“Very good coffee in the lobby every morning, on the house to boot. Fantastic restaurant in the lobby a bit pricey, but absolutely first class. Very good location, close to everything basically.”

Aug 11, 2009 by Larry from Boston,MA
Overall Rating: 8

• Location and value (price).
• Booked the second night.

“Getting a little tired but worth the stay and met my expectations.”

Jul 26, 2009 by Nicholas from Providence,RI
Overall Rating: 5

• The lobby is very nice, classy and sophisticated.
• The rooms. I switched once. Second room was updated but wasn't clean. Stains on the furniture and all over the comforters. Inexcusable maintenance.

“The exterior of the hotel is certainly quite nice and resembles that of a 4 star hotel, as does the lobby. The interior corridors to the rooms are not of 4 star quality. The rooms are in no way 4 star quality. The rooms in the west tower have outdated furnishings and are not like the rooms pictured on the hotel's web site for that of a standard room. The rooms in the east tower, which are newer, are more modern but not kept up well and are not 4 star quality either (these are the rooms pictured on the web site). From lumpy, stained comforters (we removed them and housekeeping took them away and kindly apologized), to stains underneath the glass topped furniture (obviously from spills), to areas of mold in the shower, to stains all over the lounge chair, to blankets that are outdated and need to be replaced, to simply standard beds (not "heavenly" as Westin advertises), about the nicest thing in the room was the carpeting and the plasma TV built into the wall. This property is only well maintained on the outside and on the inside in public areas to suggest that it's truly 4 star. It, quite unfortunately, is not at all deserving of a 4 stars rating.”

Jul 23, 2009 by Rodger from Carmel,IN
Overall Rating: 10

• Great location and good service.
• One of the rooms I had HV/HC was not working. It had to be fixed.

“The hotel was in a great location. The service was very good. I can not comment on the food quality of the hotel since I did not eat there.”

Jul 11, 2009 by Kathy from Grand Rapids,MI
Overall Rating: 9

• The location was fabulous, room terrific and bed super comfortable.
• Front desk not as helpful as we hoped at times. Assumed we knew more about Providence than we actually did.

“Very nice older upscale hotel with fantastic rooms in the new tower, a terrific location for anything in downtown Providence.”

Jul 10, 2009 by Anonymous from Nashua,NH
Overall Rating: 1

• NOTHING
• UNCLEAN / Loud / Uncomfortable Bed / Unmaintained / Broken Bath Fixtures

“The DIRTIEST hotel room I've ever stayed in, regardless of rating. There was blood spatter in the bathroom. It was reported but they did NOTHING, despite claims they would follow-up. Overall, a horrendous experience!”

Jun 12, 2009 by Hilary from Brooklyn,NY
Overall Rating: 8

• Location.
• The parking was expensive!

“A fine, clean hotel with hot tub and pool and exercise room (not all machines in working order). A little sterile by my standards, nothing that makes you feel that you are anywhere special when you are! I like the older parts of the city. Hard to find from this hotel, but not really far away as everything is close in Rhode Island. Skip the mall and go to Wickenden Street. Go to the Museum. Walk around the old neighborhoods.”

Jun 11, 2009 by Joseph from Livingstion,NJ
Overall Rating: 9

• Beautiful hotel in a good location.
• It was difficult to get to the hotel driveway from the highway.

“Beautiful downtown hotel with full ammenities, nice service and great rooms.”

May 27, 2009 by Kellie from Terryville,CT
Overall Rating: 10

• Excellent location and professional and friendly staff.

“A very nice hotel in an excellent location. Walking distance to shopping, restaurants, nightclubs. Very big so it felt like we had the whole place to ourselves once we got to our room. Great for families and business.”

May 23, 2009 by Janet from Amesbury,MA
Overall Rating: 10

• Great location to mall, downtown Providence and highway.

“It was easy to find right off the highway. Great location and convenient to all major attractions, shopping and restaurants. The staff was helpful and very pleasant.

”

May 17, 2009 by Liz from Garden City,NY
Overall Rating: 8

• Bedding was excellent, and room was clean.
• Did not like having to use room key to work the elevator. Very cumbersome, and inconvenient. Parking lot floor does not coincide with hotel floors.

“Hotel was clean and I loved the bedding. In room coffee with liquid creamer was a plus. Parking lot floors do not coincide with the hotel floors and this is not displayed inside the elevator. Very confusing when you are checking out. Need room key to operate elevators. This very inconvenient, especially upon checking out when you might have disposed of key or packed it in a suitcase. Now you are in an elevator opening up your bags trying to find a key! Hugh waste of time!”

Jan 20, 2009 by Rick from Carmel,IN
Overall Rating: 9

• Great rooms, nice facilities, downtown location.
• It is very hard to find the entrance of the hotel and the parking garage.

“The hotel is newly renovated, and in the center of a large shopping mall, downtown Providence, excellent staff, beautiful rooms and great views, a little hard to find the front of the hotel, but after that, it is a great experience.”

Oct 29, 2008 by elizabeth
Overall Rating: 8

• Convenient location.
• Parking and driving access is difficult. No bath-robes and we had to pay for the internet in the room.

“I liked it okay but I do not believe it is a 4 star. The location is great.”

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Amenities at The Westin Providence, Providence

24 Hour Front Desk Bar/Lounge Business Center Concierge Fitness Center or Spa Handicapped Rooms/Facilities Meeting/Banquet Facilities Mini Bar

No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable

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