Holiday Inn Marlborough

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Nov 25, 2009 by Catherine from Holyoke,MA
Overall Rating: 6

• Renovated room.
• Where were the staff? Very dark, uphill driveway dangerous at night.

“Not a three-star hotel. The entrance is dangerous to drive up at nighttime. The room was newly renovated, yet it was very frustrating to not have any electrical outlets available anywhere near the bed (for charging cell phone, laptop, using heating pad). Housekeeping did a poor job, didn't remove dirty glasses, restock coffee or enough towels. The first night I got in I was exhausted and only wanted a meal. Nobody would answer for room service, despite calling three times and letting the phone ring and ring. When I called the front desk, they reconnected me to the room service extension instead of helping me. After being on the phone for 10 minutes, I finally got a chance to order. Continental breakfast was decent, this unfortunately the best part of the stay.”

May 15, 2009 by Ajeet from Orlando,FL
Overall Rating: 10

• Had my car broken into but staff helped clean up the car.
• Car broken into
  lack of secure parking.
  Expensive
  water $3.50.

“Great staff, and
great quality of rooms.”

Jul 31, 2008 by Trudy from Dundee, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Pool, good breakfast, although pricey.
• Price of breakfast was too high, only ate there 1 morn.

“Good stay, nice friendly staff, no problems.”

Jul 12, 2008 by Chris from Fulshear, TX
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[6]

• Nothing.
• This hotel was a two star at best.

“This hotel needs a renovation, was a two star at best. The bathroom ceiling tiles were rusted, the television did not work, the air conditioner is loud and musty. The bed linens could tell more stories than a sailor in port. Terrible experience.”

Jun 9, 2008 by Kay from Circle Pines, MN
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[9]

• The maid service was excellent.
• The reception desk day staff were very unfriendly.

“I liked the location of this hotel, but I don't think I would stay here again.”

May 4, 2008 by Ryan from Hazlet, NJ
Overall Rating: 2
Cleanliness:[2] • Staff:[7] • Location:[9]

• It was located in a good spot.
• The room was pretty gross.

“The hotel location was convenient and the staff was friendly, but there is no way this is more than a 2-star hotel. It was pretty gross, there was junk on the iron, orange mildew in the bathroom, and the heating/cooling unit was very out dated.”

Apr 23, 2008 by Joann from Templeton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very quiet and the people were very nice.
• I like everything.

“Clean and smelled nice too.”

Apr 21, 2008 by Rob from West Bloomfield, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• Very close to the locations selected.
• This hotel did not seem to match the star level selected.

“Very nice staff but the hotel is a little dated.”

Mar 19, 2008 by Deborah from Hartland, VT
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[9]

• Mostly the location.
• Elevator was broken, so was my arm and I received no assistance.

“Pretty standard, clean, noisy heater in room.”

Mar 19, 2008 by S. from Sharon, CT
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[8]

• The staff was helpful.
• The room could have been a bit cleaner.

“Hotel was easy to find, had all the basic amenities- nothing special- fine for basic business travel.”

Mar 6, 2008 by Danette from Baldwinsville, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[8]

• Easy access to highway, indoor pool.
• Internet not working in our room, staff unprepared for information about local church services.

“This hotel was convenient to highway access. We found it to be outdated and a bit run down. There was no exhaust fan in the bathroom, and the room heater was loud. The pool was quite chilly too. Hotel staff was aloof and unable to assist us with a list of local churches and services. Internet service was not working in our room. Definitely not 4 star hotel.”

Feb 29, 2008 by Robert from Sherman Oaks, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[6] • Location:[8]

• The hotel front desk staff were very nice.
• Not Clean, and not close to a 3 star.

“This Hotel should be a 2 star hotel, you have it coming up as a 3 star and it is not even close, old decor, bedding, poor housekeeping, old TV that works sporadically, ants in the room (not kidding!), you need to downgrade this hotel immediately!”

Feb 28, 2008 by Ryan from Hazlet, NJ
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[6]

• It was in the right location.
• There is no way it is a "three star" hotel.

“Holiday Inn is a moderate hotel. Had all the necessities, but nothing special at all. When I select "3-star" I am expecting more than just a bed and an old bathroom.”

Jan 30, 2008 by Bradley from West Hartford, CT
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• Efficient check in and out.
• Too many kids running up & down halls even after 11:00 p.m.

“Nice hotel with clean rooms. NOT a 3 star. My room was small with a small TV, no refrigerator or microwave, etc. At least the shower head was a decent massage type. Biggest problem was the noise. There were kids running up and down the halls late into the night. Called the desk and they sent security, but he didn't stick around long enough and noise just restarted and went on past 11:30 p.m. Not acceptable for business people needing to work the next day.”

Jan 29, 2008 by Irean from Nantucket, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Efficient staff, clean, quiet.
• Erratic temperature control.

“Not a three star, but clean and pleasant, nicely appointed rooms.”

Jan 29, 2008 by Denise from Springfield, MA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• My husband and I were both on business in different places and it was convenient for both of us.
• Old heating units in the room. First room it was not working and we had to change rooms.

“It was, overall, a good hotel for our needs. The staff was friendly and the restaurant was nice. The room and the public areas were always clean and neat. Nothing fancy, but a good business or family hotel if you need easy highway access.”

Jan 28, 2008 by Rebecca from East Falmouth, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• The public areas were clean.
• The pool was not heated and was cold.

“The staff was not too helpful with the reservation.”

Jan 1, 2008 by Janice from Windham, ME
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[10]

• Convenient location, indoor pool, convenient vending machines.
• We had little ants in our bathroom, and the heater in our room was so inconceivably loud.

“I was very unhappy with our stay at this hotel. We had small ants in our bathroom, and the heater in the room was so incredibly loud, it sounded like a helicopter was in our room. It woke me from sleep several times during the night. After notifying hotel staff in the morning of the problems, she said she was aware of these issues, and that renovations were being planned for the upcoming year. I didn't find this out until my check arrived, however. If Id known that, I would have taken my kids somewhere else for breakfast.”

Dec 4, 2007 by Ellen from W. Des Moines, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The location was perfect for us.
• The heater was uncontrollable; we had to turn off and on a lot.

“It was a pleasant, clean hotel and the beds were comfortable. Our room was quiet and comfortable. The location on 495 and Route 20 was great.”

Nov 23, 2007 by Tony from Essex, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and comfortable.
• Nothing at this time.

“Excellent.”

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