Marriott Mystic Hotel and Spa

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User Reviews for Marriott Mystic Hotel and Spa, Groton

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Apr 28, 2008 by Susan from Middle Island, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The work out facility, star bucks.
• Requested a refrigerator but had to be put on a waiting list. We did however receive one the following night. TV Stations inadequate as well as TV.

“The Hotel is a 4 star so the room was nicely furnished, bed and pillows comfortable, bathroom had granite countertops/bath and body works amenities, housekeeping seemed to have been understaffed on certain days in room comp coffee terrible the pool was "unexpectedly closed" when we arrived because it needed "shocked" they did however open it that evening thank goodness because the hotel was filled with children on Spring Break. Overall experience was good. The television stations available were inadequate. This is 2008. They need to upgrade TV and Stations available.”

Apr 21, 2008 by Kk from Barrington, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• Nice clean hotel for reasonable price.
• Pool area was dirty, other patrons of hotel did not pick-up after themselves -dirty towels and trash left strewn around.

“We stayed here (one night) for a short getaway with our children during their school break. It's close to mystic attractions, has a decent sized indoor pool, and is quiet and very clean. Only drawback was that other families using the pool area left dirty, wet towels and trash strewn about the pool area. Has a nice fitness gym adjacent to pool. We would definitely stay here again.”

Apr 15, 2008 by Rich from Tewksbury, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[5]

• Comfortable bed.
• Was nothing like what I would expect from a four star hotel. Very old school Holiday Inn.

“This hotel is your basic run of the mill hotel. I'm assuming that it got a 4 star rating because it has a spa and a restaurant; however, this should not be the reason for this rating. There was nothing to this hotel as far as wow factor. The only nice thing about it is that it was newer.”

Apr 9, 2008 by Christine from Wappingers Falls, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel is consistent, clean, friendly helpful staff.
• There is nothing not to like.

“My husband and I stay here often; it is like pulling in our driveway when we arrived. The staff in incredible. I have had offers from one to even run to a local store and buy and item I was missing. The restaurant and room service are always perfect and reliable. The pool and workout area are always working and clean. The spa can relax even the most stress out. Best of all you can rely on this for every visit. It is a vacation under one roof. You will not be disappointed.”

Mar 19, 2008 by Diana from Taylorsville, UT
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• The size of the room and its facilities were great!
• The house keeping staff was not very reliable.

“We arrived very late, thus making our exit the next day an afternoon one instead of morning. Housekeeping services knew what time we would be leaving and never made up our room for us. Thus, we stayed two nights in a room that never received fresh towels or cleaning. when we asked for things from the front desk we got them very quickly and without any hassle; but it's much more comfortable returning to a clean room.”

Mar 11, 2008 by Margo from West Haven, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• It was more that I expected.
• Nothing.

“The hotel was excellent, great service, friendly people, clean; the room was large, and comfortable. Very much beyond my expectations.”

Jan 25, 2008 by Aq from Westfield, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• The lobby was nice.
• Not enough information.

“We stayed here to go to Mohegan Sun. I called 3 time to ask about the shuttle and all 3 times they just gave me the times that the shuttle leaves. No one did they say that we had to book a spot on the shuttle nor did they tell us that it was $30 a person. When we got there then they tell us that the shuttle is booked and we couldn't go until almost midnight? How do they fail to tell you this three times. This is supposed to be a 4 star hotel. We asked for later check out, does an extra hour really apply? Overall the hotel is nice and clean. The hotel wasn't my expectations of a 4 star hotel. It is a good place to stay as long as you don't encounter the no information problem we had.”

Jan 4, 2008 by Linda from Hampstead, NH
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful facilities, lovely lobby, friendly staff.
• Not only was there no hangers in the closet, but there was no closet rod to hang anything on.

“The hotel was wonderful in every way except in our room not only were there no hangers in the closet, there was no closet rod to hang anything on - no rod at all! Also, there was a handicapped shower that had a handheld shower mechanism that was really lame. For such an expensive spa like hotel, the shower was just horrible. Also there was no refrigerator in our room, which I would have expected in a resort/spa facility such as this. The lobby and facilities were amazing and the staff was wonderful. They allowed us a very late check out which was very welcome.”

Jan 3, 2008 by Jeannine from Providence, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable, large rooms.
• Later check out would have been great.

“The corner room we stayed in was wonderfully large. The bed and linens were very comfortable and the Elizabeth Arden Spa was absolutely fabulous. I will be visiting this hotel again on my next trip to Mohegan Sun and/or Mystic.”

Nov 28, 2007 by Christine from Wappingers Falls, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Immaculate. The staff is incredible , the room service was wonderful, the restaurant was great.
• There is nothing not to like about this hotel.

“My husband and I have stayed here many times, its like arriving to a second home. We are well traveled and have found this hotel hard to beat. The service, room, food are all well done. Kudos to the staff of this hotel.”

Nov 21, 2007 by Jane from Walpole, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Linens, business center, service, location, price.
• No king size bed available on arrival.

“The hotel was perfect for our needs and budget. We had been to a concert at Mohegan Sun and preferred not to drive home. The hotel was spacious, clean, quiet and comfortable. I would recommend it.”

Nov 16, 2007 by Ron from Middletown, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean, helpful/friendly staff, more than we expected.
• We didn't find anything we didn't like.

“Good location, nice rooms, very clean, friendly staff and beautiful lobby. Definitely more than we expected. We would stay again!”

Nov 5, 2007 by Todd from Stratford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very good location.
• Our room had no view out of the window!

“We enjoyed a quick get away. The room was nice with a very comfortable bed. The hot tub was perfect and the pool was really spotless.”

Oct 31, 2007 by Brian from Rocky Hill, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Superb bed and great breakfast buffet.
• No smoking allowed.

“Deluxe, clean room; friendly staff; great breakfast buffet; plenty of handy parking; good location for casinos; too bad they don't have smoking rooms.”

Oct 11, 2007 by Sue from Hamden, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Atmosphere, room, staff, pool.
• That it was located 2 exits away from mystic, ct.

“The hotel was very nice and the staff was friendly and accommodating. The room was clean, large and comfortable.”

Oct 2, 2007 by Marcia from Davenport, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The bedding was great!
• Nothing.

“This is a beautiful hotel. The room was great, the bed comfortable, and the bedding great. The pool and exercise room were exceptional.”

Sep 18, 2007 by Joe from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The friendliness of the staff, they are all 4 stars.
• Can't think of anything!

“The hotel in general was way above our expectations. This was a very special for my wife and I, and the quality of the hotel and staff made it really a wonderful experience.”

Sep 15, 2007 by Carl from Haddonfield, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Good location and hotel.
• Food was average at best with slow service at a high price.

“Very clean, new appearance, well decorated. Gym was clean and had nice equipment. Overall in this area is the hotel of choice except for food.”

Sep 13, 2007 by Carl from Manheim, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very clean, quiet, updated appearance.
• No free continental breakfast, no free internet.

“Would stay again, would not want to pay rack rate.”

Sep 12, 2007 by Kevin from Lincoln, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great bed and very clean.
• Lobby was very bland.

“This hotel was very clean and very comfortable to stay at. The bathroom had everything you needed. The other thing I liked it was right off the interstate which was very convenient. Parking was also free which is a bonus at a quality hotel like this is. I would highly recommend this hotel.”

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Amenities at Marriott Mystic Hotel and Spa, Groton

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center Car Rental Desk Coffee Maker in Room Concierge Desk Cordless Phone Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Ice Machine In Room Movies Indoor Pool Iron

Lounge Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service VCR Valet Parking Vending Machines Video Checkout Wake-up Service