Marriott Mystic Hotel and Spa

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User Reviews for Marriott Mystic Hotel and Spa, Groton

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Sep 10, 2008 by Ken from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• Great hotel all around.
• Large flat screen TV in room did not have HD hookup. Analog only.

“Amazing hotel, highly recommended. Immaculate clean rooms, comfortable bed and pillows, large flat screen TV.”

Sep 5, 2008 by Sharon from Binghamton, NY

Cleanliness:[8] • Staff:[9] • Location:[10]

• Bellhop very helpful and informative. Bed comfortable.
• Tried to double charge me for one night.

“Nice hotel. Pleasant informative staff. Comfortable room. No noise entered room from corridor. Bar restaurant expensive and staff did not pay attention to guests. Concierge helpful. Bellhops very helpful, and pleasant. Room had good amenities. Sofa nice touch. Wireless rates high.”

Sep 5, 2008 by Sharon from Binghamton, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Bellhop extra helpful and friendly, bed super comfortable.

“Beautiful hotel, just off exit 88. Although big, the rooms were very quiet. Lobby very attractive and front desk helpful. Bellhops very good and informative. Directions to many locations already prepared for guests. Skip restaurants. Very expensive and not worth it, except Breakfast Buffet. Indoor Pool area nice, with outdoor seating available. Decent fitness room, with TV's.”

Sep 4, 2008 by Michelle from Flushing, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice comfortable beds and flat screen TV.
• Double beds were a little narrow.

“Very satisfied with my stay at this hotel.”

Sep 4, 2008 by Tim
Overall Rating: 10

• Close to many attractions.

“Excellent staff, accommodations and amenities. Quality 4 star hotel close to many attractions including casinos, historical places, seaside villages.”

Sep 3, 2008 by Angie from Walpole, MA
Overall Rating: 5
Cleanliness:[8] • Staff:[2] • Location:[8]

• Clean, convenient location.
• Smallest pool I have ever seen at a hotel.

“The pull out couch was not comfortable. The kids complained. The pool was extremely small, max capacity was 37 people in a hotel with 285 rooms. That was disappointing. We ate in the casual restaurant and were very disappointed with the food, do not eat here!”

Sep 3, 2008 by Barney from Bayville, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location.
• Dead flies on room window sill.

“Generally very clean but could use some cleaning in out of the way area such as window sills and the like.”

Sep 3, 2008 by Edward from Binghamton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent fitness center, pool, & hot tub.
• No one asked if I wanted a valet or cart when unloading.

“Excellent hotel right off RT 95. Very neat & clean, with upscale decor.”

Sep 2, 2008 by Fran
Overall Rating: 6

• Our room was not cleaned - came back at night to dirty room, barely an apology.

“Breakfast is quite expensive,
ridiculous charge for internet access in the room - totally outrageous.”

Aug 26, 2008 by Bonnie from Avon, CT
Overall Rating: 5
Cleanliness:[9] • Staff:[1] • Location:[9]

• Convenient to highway, mystic and casinos.
• The staff was snooty or nonexistent.

“We went for breakfast and they had a skeletal crew working and it took a long time to get coffee or juice and the next day we went back for breakfast the same thing happened, but this time I never received my tea. Rooms were clean, but views were horrible.”

Aug 25, 2008 by Sharon from West Newbury, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very attractive, clean, good location, right off highway.
• $4 if you drink the bottle of water on bathroom counter!

“Excellent, will stay again.”

Aug 17, 2008 by Michelle from South Hadley, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great for us to travel to the beach and other attractions. Very clean and comfortable.
• The walls were so thin, you could hear the people in the next room asking if they wanted more powdered donuts, walls with no insulations.

“I think overall the hotel was very nice. The room and bathroom looked new (very clean). The room was very comfortable. The only drawback was that the walls were not insulated enough and we could hear all the conversation the next room was having. We could hear people talking late into the evening and then early in the morning. Also, housekeeping knocked on our door two mornings at 8:45 am. There wasn't a door knob sign to hang out that said do not disturb. We were awoken by housekeeping those two mornings.”

Aug 9, 2008 by Rich from Wappingers Falls, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was just perfect!
• Parking was a bit removed and it rained?

“A lovely place.”

Aug 1, 2008 by Laura from Milford, CT
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• It was attractive and had a nice bathroom.
• It was dusty and I saw a bug and the beds were uncomfortable.

“Overall it was a great stay, and I would recommend it to friends.”

Jul 27, 2008 by Pam from Norwalk, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Restaurant food was excellent.
• Front desk girl a little quiet.

“Great hotel. Easy location. Great food !”

Jul 23, 2008 by Barbara from Pittsford, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Location is great to explore SW Connecticut and Rhode Island.
• Housekeeping after the first night was very sloppy.

“Hotel is in great location to explore the coast in CT and RI. Room was spacious and well equipped, unfortunately the rooms on the second floor are all overlooking the roof of the banquet room. Try to request a room on a higher floor.”

Jun 8, 2008 by Asparuh from Hyannis, MA
Overall Rating: 1
Cleanliness:[5] • Staff:[10] • Location:[5]

• Swimming pool, fitness center, the staff.
• The parking lot was always full and you have to park far away.

“The hotel was ok, but it didn't worth the $!”

May 24, 2008 by Robin from Pittsfield, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The room was very spacious. It would be great for a family.
• Cheap art work? Nothing important!

“The only thing I have to say is that the hotel had cheap artwork. Everything else about the hotel was very nice. It was a little farther from Mohegan Sun Casino than I would have preferred but it was worth the drive!”

May 15, 2008 by Jennifer from Schenectady, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Nice amentias, 24 hr snack shop.
• Adult only swim during early morning (my kids wake at 6:30 a.m.)

“Very nice hotel and amenities. Easy to get to Mystic attractions. Only complaint was the adult only swim time. It was from 6-8 a.m. My kids woke at 6:30 and had to wait 1 1/2 hours before they could go to the pool!”

Apr 28, 2008 by Susan from Middle Island, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The work out facility, star bucks.
• Requested a refrigerator but had to be put on a waiting list. We did however receive one the following night. TV Stations inadequate as well as TV.

“The Hotel is a 4 star so the room was nicely furnished, bed and pillows comfortable, bathroom had granite countertops/bath and body works amenities, housekeeping seemed to have been understaffed on certain days in room comp coffee terrible the pool was "unexpectedly closed" when we arrived because it needed "shocked" they did however open it that evening thank goodness because the hotel was filled with children on Spring Break. Overall experience was good. The television stations available were inadequate. This is 2008. They need to upgrade TV and Stations available.”

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Amenities at Marriott Mystic Hotel and Spa, Groton

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center Car Rental Desk Coffee Maker in Room Concierge Desk Cordless Phone Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Ice Machine In Room Movies Indoor Pool Iron

Lounge Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service VCR Valet Parking Vending Machines Video Checkout Wake-up Service

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