Best Western Sovereign Hotel Keene

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Aug 23, 2008 by Christine from Center Valley, PA
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[4]

• Nothing.
• Room air was not on upon arrival, restaurant AC broken.

“The room AC was not on and the air was stifling. On the way to the pool we passed stacks of mattresses in the hallway and a slug on the floor next to them. I had the keys fixed and reported the slug to the front desk. While in the indoor pool, a severe lightening storm came and lasted a while. They left several sliding doors open and allowed guests to continue to swim at the risk of being electrocuted. While we were sleeping the AC finally kicked in and we awoke shivering. On the way to our complimentary breakfast we saw the smashed slug next to the mattresses people will one day sleep. The restaurant had a wait of 45 minutes. Many tables were left unused and they ran out of butter and cream cheese. During check out the clerk asked how my stay was and I explained how it was very nicely and received a blank stare, zero compassion and an 'I'm sorry'. I stay in this town every other weekend in the summers and I will use a different hotel next summer.”

Jul 18, 2008 by Bruce from Fairport, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Room was clean & comfortable.
• Needs updating.

“Good basic hotel.”

Jul 12, 2008 by Al from Katonah, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• It's close proximity to family and friends.
• Only two entrances to rooms.

“Quiet considering it is just off a main road. The exterior grounds are well maintained. The rooms and bathrooms are clean and well maintained. The pool was a plus and it too was kept in good condition. Interior courtyard garden lovely as well as functional. Public areas (lobby, restaurant, etc) comfortable and welcoming. The staff was terrific and very helpful. We were offered a complimentary continental breakfast. To be kind, complimentary or not, it was not of our liking. We ate elsewhere the remaining three days. With a little effort this could be a 4 star hotel. The 3 star rating is a fair appraisal. We would stay there again.”

May 28, 2008 by Tyler from West New York, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean, friendly, well kept, good location.
• They should have paid me to eat the free breakfast.

“Straight to the point clean hotel.”

Apr 21, 2008 by Emma from Manchester, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Helpful manager came right away when called to repair a continuous running toilet.
• Continental breakfast was less attended to than I expected it should have been!

“Beautiful location - helpful staff - as always a pleasant experience!”

Apr 16, 2008 by John from Danvers, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Nice high bed plenty of pillows.
• Kids tying up the computers.

“Good clean rooms, very comfortable awesome breakfast.”

Jan 30, 2008 by Mike from Enfield, NH
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• The after midnight desk clerk was great.
• Under renovation.

“Nice hotel friendly staff good location. A bit overpriced if I were not using Price Line.”

Jan 7, 2008 by Robin from Milo, ME
Overall Rating: 4
Cleanliness:[4] • Staff:[1] • Location:[10]

• Location.
• It was dirty, and staff rude.

“If you want location this is hotel for you, Staff was rude. About check cashing which they have in the book in the room. Table was dirty, carpet wasn't vacuumed bathroom hairs all on toilet, sink restaurant -serve was slow. Forgetting what we asked. Gave us chicken that was recooked. He then got busy and didn't come back for our money.”

Jan 5, 2008 by Dan from Queensbury, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[3]

• Cheap.
• Smell.

“The room smelled like ass and the fire alarm went off in the morning through the whole hotel for at least a half hour on New Year's Day. Perfect way to start the New Year hung over and unable to sleep because of a loud beeping noise.”

Dec 3, 2007 by Kate from Waterville Valley, NH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was exceptionally understanding- I was staying for my brothers funeral.
• Construction in rooms on both sides of me. I finally fell asleep and the drill woke me.

“I liked the staff & the facility. The pool is nice for a family. Although the food is good, the hotel restaurant closes at 9pm, and bar at 11pm on a Friday night. I would have rated the hotel & services higher if there was a place for friends to gather- other then the lobby after 11pm. My stay was non-traditional and I had friends & family visiting at odd times. The staff was quiet and understanding of my needs.”

Nov 27, 2007 by Dan from Billerica, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was exceptionally friendly and helpful.
• There was no lamp on the night stand. I had to get out of bed to turn off the lights.

“I had an overall pleasant stay. The room service was fast and reasonably priced. The staff was very friendly and helpful. The free breakfast buffet was very satisfying. I would definitely stay again.”

Oct 16, 2007 by Lawrence from Cooper City, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Depressing decor. Drab, dreary, and out dated.

“Small town, so choice is limited. Also likely the reason it is a basic hotel. Rooms need to be updated. Cigarette smell in the halls. Room had an unpleasant odor.”

Oct 7, 2007 by Andy B. from Jericho, VT
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location.
• Wireless weak, food, bar loud, no elevators, dark parking.

“Eat out, go to sleep, leave. Barmaids are with their friends outside a lot. You wait.”

Sep 19, 2007 by Russell from Vermilion, OH
Overall Rating: 2
Cleanliness:[4] • Staff:[8] • Location:[6]

• The staff was very friendly & tried to be accommodating.
• Under construction.

“This was a terrible experience. I had to change rooms 2 times! 1st time because of how the noise, 2nd time because of the fumes from the newly installed wallpaper, paint & flooring! The construction crew was working in the rooms next to me I checked in at 9:30 pm & didnt get a chance to relax until 10:30 pm from switching rooms) they should have closed the areas under construction. I definitely should not have been charged 100.00 per night for this unacceptable conditions, and I definitely should have had the notification that this hotel was under construction because I would have never stayed there. I also have pictures of all the crap laying around in the hallways if you want.”

Aug 21, 2007 by Brad from Clinton, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very convenient to town.
• On-going construction.

“Better than expected. Very clean, friendly staff, nice room comfortable beds.”

Aug 15, 2007 by Jim from Exeter, RI
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Extremely comfortable bed, fast and easy wireless internet access.
• The quality of food offered at the "free" buffet breakfast was mediocre.

“Rooms were impressively quiet despite noisy individuals in adjacent rooms. Beds were extremely comfortable. Unfortunately, the free buffet breakfast left a lot to be desired - rubbery scrambled eggs, greasy sausage patties, and a toaster but no bread to toast in it. However, overall it wasn't a bad place, and it was much better than the nearby (and only slightly less expensive) super 8 where we stayed the previous night.”

Aug 2, 2007 by Lori from Pleasant Valley, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• The pool.
• Needs continental breakfast.

“Fine hotel, good location and great pool.”

Jul 30, 2007 by Pg from Westmount, QC CA
Overall Rating: 5
Cleanliness:[5] • Staff:[9] • Location:[8]

• It was close to where I needed to be.
• The hotel was under renovation and the room needed renovating.

“The people were very helpful and polite. The hotel may be worth the 2 stars after the renovations, but at this time it did not meet my expectations.”

Jul 9, 2007 by Joyce from Nashua, NH
Overall Rating: 4
Cleanliness:[1] • Staff:[5] • Location:[10]

• Convenient location to baseball fields where we had games, good breakfast and wait staff.
• Dirty room (hair in bathroom, beer bottle and cigarettes on balcony), ceiling of room in disrepair, uncomfortable bed.

“See above #13 and #14.”

Jun 19, 2007 by Stephanie from Putnam Valley, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• The employees wee excellent and very helpful.
• None.

“For my business trip that I was there for it worked out beautiful.”

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Amenities at Best Western Sovereign Hotel Keene, Keene

AM/FM Alarm Clock Bar/Lounge Coffee Maker in Room Express Checkout Fishing Fitness Center or Spa Free Local Telephone Calls Free Parking Hairdryers Available

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Skiing Television with Cable