Sheraton Springfield Monarch Place Hotel

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User Reviews for Sheraton Springfield Monarch Place Hotel, Springfield

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Sep 4, 2008 by Renee' from Litchfield, NH
Overall Rating: 1
Cleanliness:[1] • Staff:[9] • Location:[5]

• The staff was excellent to work with.
• I have many things that I didn't like too many to list.

“I think this hotel was way over rated. The cleanliness was awful. The rooms were not updated. Stains on carpets. We had to get our room switched because the first one they put us in was awful. For this being a 3 star I was very disappointed. The concierge floor was horrible. No food left. Very few drinks. The breakfast left little to be desired. I would not stay here again!”

Aug 28, 2008 by Richard from South Salem, NY
Overall Rating: 3
Cleanliness:[4] • Location:[5]

• Staff did try to please.
• Leak in room / soggy carpet my entire stay / noise.

“Great hotel if you want to listen to drunken teenagers / college students partying in the hallways at 3:00 a.m. while physically threatening guests who dared to complain. Don't expect rooms to be in perfect order. Leaks from air conditioning units and soggy carpets are a problem that does not get fixed on their own.”

Aug 14, 2008 by Tg from Lindenwold, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Unique design was pleasant.
• Never found the TV remote.

“We have stayed at a number of Sheraton Hotels and have always been pleased. Would stay again, this particular room could use a thorough review. Check wall plate, TV remote, pillow covers fit pillows and sounded like a faint drip, drip in the bathroom wall! Overall, pleasant.”

Aug 14, 2008 by Kevin from Milton, VT
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• I really like the location and the view of the river.
• I briefly got stuck in the elevator.

“A great place to stop along the way while traveling. Room service was quite good.”

Aug 12, 2008 by David from Berkeley Heights, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Good value and easy access to I-91.
• Parking is $10 extra.

“Great location just off I-91 in Springfield. Rooms were clean and of good size. Bedding was very comfortable though overall furnishings were a little tired. This is a large property, nothing intimate about it. However, for my needs it was perfect. Staff was friendly and the food was above average.”

Aug 11, 2008 by Mike from Salem, NH
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• The mattress was amazingly comfortable - unlike other hotels.
• Noisy, trouble ordering room service, pay for parking.

“The hotel itself was very nice. The staff was very friendly, amenities were clean and the rooms were more than comfortable; however, internet was not free, parking was not free, in order to order room service, you needed to leave a massage and hope someone called you back. We saw a chicken bone in the hallway and it was still there when we left. The restaurant hours were not very convenient, although room service was. One could hear everything through the walls. The stay was ok but not 3 star.”

Aug 10, 2008 by Natalie from Veazie, ME
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great location close to Six Flags rooms spacious.
• Paying 9.95 per night for parking.

“Great place to stay comfortable beds, great location and friendly and helpful staff. Would definitely suggest this hotel to friends and family and would definitely stay there again.”

Aug 7, 2008 by Nick from Pawtucket, RI
Overall Rating: 1
Cleanliness:[9] • Staff:[3] • Location:[9]

• The room itself was nice.
• Noise at 2am!

“My worst hotel experience ever. By far. The hotel was unprepared for a group that was staying there, and the club-goers this group decided to bring back at 2am. Unbelievable noise, shouting matches, etc. I couldn't sleep from 2-4am.”

Aug 6, 2008 by Nancy from Syracuse, NY
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[3]

• Parking attendant & front desk people nice.
• Wireless Internet didn't work (2 nights), stuffy/bad smell on my floor (outside room), very noisy - children screaming in hallways.

“The rooms open onto an open atrium, so noise can carry from other floors. Children were running and screaming through hallways until midnight or so. Maintenance is substandard. A chair in my room had a long split seam. It appeared that furniture was missing as the bed was way to the left on a long empty wall, the electrical cords for the lamp & clock were stretched across the open space. The wireless Internet access didn't work and wasn't fixed during my 2-night stay even though I'd made multiple support requests. All electricity in the bathroom cut out my first night, was fixed the next day after I reported it. Downtown Springfield is largely dead on weekends, very few places to eat. I was very disappointed and would neither stay here again nor recommend this hotel.”

Aug 6, 2008 by Feng from Florencevile, NB CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Clean, staffs are friendly, ideally located to Six Flags New England.
• The air conditioning is blowing into the bed directly, not comfortable.

“The hotel is nice and clean. Ideally located if you are going to Six Flags New England. The only complaint I am having is that the air-conditioning in the room is blowing the air directly into the bed, sometimes uncomfortable. Overall, a nice hotel to stay in.”

Aug 5, 2008 by Donald from Noblesville, IN
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean room, self-park garage convenient.
• Hundreds of hotel rooms, yet complimentary internet access available via only two desktop computers.

“Hotel was nice. Downtown location was convenient. Room was clean. Attached, parking garage was convenient -- and we had the choice of valet or self-park. The hotel has rooms along the perimeter with a very large open-air space from the 2nd floor to the roof in the middle of the building. (The architecture seemed a bit dated, but it was clean.) If you want complimentary internet access, expect to wait for one of two desktop computers to be available. Hotel met our needs and expectations, but nothing to write home about.”

Aug 5, 2008 by Candice from Buffalo, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great amenities; room service was great. Very family friendly; my partner and I had a great stay. Wish it was longer.
• Nothing I can think of.

“We stayed in this hotel after a week of camping on Cape Cod. Maybe we were tired and tent-weary, but the stay felt luxurious and for such a great price. The property was located nicely in the city center, which wasn't a hassle on a weekend day with little traffic. Wish our stay could have been longer.”

Aug 4, 2008 by Lisa from North Kingstown, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Awesome mattress.
• Having to pay for parking.

“Clean and comfy, lovely sports bar with great burgers. Would stay again.”

Jul 31, 2008 by Jim from Hingham, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great pool, cool architectural design.
• Noisy outside the door, wide open design lends to the sound resonance.

“Excellent location, we were 10 minutes from Six Flags. The staff was awesome.”

Jul 15, 2008 by Daniel from Enfield, CT
Overall Rating: 1
Cleanliness:[6] • Staff:[3] • Location:[5]

• Location.
• The pool was over chlorinated, to where I received chemical burns.

“This hotel is geared toward the transient or business traveler. It is a big fish in a small pond. With a few exceptions the staff was not very customer service orientated. They did not meet the Sheraton standard on a daily basis.”

Jul 9, 2008 by Leslie from Belchertown, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff, wonderful bed.
• Crowded pool.

“Great location, clean and very comfortable. Staff was accommodating and friendly.”

Jul 2, 2008 by Howard from Manitowoc, WI
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[7]

• The location.
• NA.

“This hotel needs fresh paint, new furniture & carpet.”

Jun 3, 2008 by Amos from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They have a computer room for the public use.
• Paying for parking.

“Good hotel with nice clean and tastefully decorated.”

May 27, 2008 by Gary from Schenectady, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Mattress was very comfortable; bar was friendly.
• Had to take separate elevator from garage then to room.

“Conveniently located in Downtown W. Springfield, just off Rt. 91, the hotel had convenient underground parking, small but efficient lobby, comfortable rooms with many channel TV. A small, but well equipped bar was open and a restaurant serving a buffet available for breakfast.”

May 27, 2008 by Jennifer from Danbury, CT
Overall Rating: 6
Cleanliness:[8] • Staff:[3] • Location:[9]

• Clean entry and common areas.
• They were not friendly at check-in and assigned another person to the same room.

“Parking garage is poorly designed. The person that greeted us was not friendly. The room they assigned us was a smoking room and I did not ask for one. We requested to switch rooms. The guy said he would bring up the new key. After a long wait we ended up going down to get the key. Then, when we were in the new room someone else was opening the door because they were assigned the same room! When we left our room, we could not get back in cause the keys did not work. So we had to go get new keys. The best thing about the hotel was the bed was comfortable.”

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Amenities at Sheraton Springfield Monarch Place Hotel, Springfield

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Television with Cable VIP Rooms/Services