Quality Inn West Springfield

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User Reviews for Quality Inn West Springfield, West Springfield

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Mar 30, 2009 by Diana from Ravenna,MI
Overall Rating: 10

• I was there for my dads death but it was nice and the staff was more then good to us.

“I would stay there again but under better times.”

Jan 30, 2009 by Cheryl from Oshawa,Canada
Overall Rating: 7

• Shopping and food very close to hotel.
• Our bathroom was cheaply renovated and it showed.

“A nice continental breakfast was included. Roadway to get into the hotel is a bit tricky and very busy. A great location.”

Oct 8, 2008 by Caroline from Harrisburg, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[8]

• It was a place to stay out of desperation.
• It was overall terrible and dirty.

“My husband and I were going on our honeymoon up to Maine, but we decided to stop the first night at this hotel because I thought it would have been a nice clean hotel. When we got there I heard one of the guest complaining about wanting to change rooms because his was dirty and smelly, but they didn't have any room available for him. We got to the room and it was a dump. It was not clean at all. The room smelled funny, but we just let it go since we were there only for the night thankfully. The bathroom was really dirty. We woke up in the morning with at least 15 bed bug bites. The water in the shower was cold and wouldn't get warm. It was a terrible experience overall. I would not recommend this hotel to anyone.”

Aug 27, 2008 by Chad from Hull, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Room was clean, had small balcony.
• The gym had all treadmills, had no Jacuzzi and the bed was very uncomfortable.

“Price was too high for the quality,.”

Aug 21, 2008 by Rondae from Randolph, MA
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[8]

• Location.
• Dirt.

“Hotel room was old and dirty. The bottom of my feet turned black just from walking from the bed to the bathroom.”

Jul 15, 2008 by Robert from Florence, MA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• It was out of way from where I was.
• The hot water did not work and lost power.

“I did not like the location.”

Jun 3, 2008 by Bill from Amherst, MA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[4]

• Hotel had available rooms.
• Security in car parking area needs improvement, hotel staff response needs improvement.

“Overall quality of hotel is poor, room cleanliness needs much improvement, would never repeat.”

Apr 16, 2008 by Fred from Brunswick, ME

Cleanliness:[3] • Staff:[4] • Location:[5]

• I would not return.
• The walls were poorly insulated and we could hear the TV, etc. in the next room.

“Noisy, poorly decorated hotel.”

Apr 9, 2008 by Kel from Verona, PA
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[4]

• The lobby was very nice in the hotel.
• There were very few outlets (laptop, phone, etc), very small rooms.

“This hotel was not worth the star rating. It looks like an impoverished apartment complex. The rooms are very small as well as the bathrooms. The fitness center was very poor and the continental breakfast was worthless. The location is very inconvenient and the staff was very unfriendly.”

Feb 11, 2008 by Heather from Worcester, MA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• The staff was unfriendly the lobby and rooms appeared very dated & dirty it was not a comfortable stay.

“I would not refer this hotel for anyone even college students it did not appear safe or clean.”

Jan 15, 2008 by Carmelina from Springfield, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's close to stores and a big shopping mall.
• I do not have anything bad to say.

“That hotel was above my expectations.”

Dec 15, 2007 by Barnak from Stamford, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location of the hotel.
• Public spaces are not well kept.

“The place to be in if you is looking for an economy hotel with decent facilities. The location of the hotel is apt for business travelers in the Springfield ma area.”

Nov 27, 2007 by Elizabeth from Guilford, VT
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[8]

• Nothing.
• Noisy and dirty.

“The walls were paper thin. It was noisy all night long. The room was grungy. I did not feel safe.”

Nov 26, 2007 by Mitch from Rochester, NY
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[5]

• It is located in Springfield, near route 91.
• It was dirty, and old.

“The beds hurt our backs, and they did not give us a room with 2 double beds.”

Nov 25, 2007 by Wilfrid from Champlain, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• Excellent breakfast included in the price.
• Common areas and bathrooms were a bit "tired"; need some sprucing up.

“While entirely satisfactory and excellent value for the price, I would say overall it was a bit lower than the standard we've come to expect from Quality Inns.”

Sep 17, 2007 by Lisa from Arlington, MA
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[8]

• The staff was very helpful and accommodating.
• Rooms could use better up-keep.

“For the price I paid and knowing that this is a 2 star hotel it wasn't bad. At first the reviews I read worried me but come to find out they had been rather harsh. I found that the smoking room I stayed in had various cigarette marks and burns, and there was no ashtray in my room. I also found that my room was missing the TV remote. When I informed the staff at the front counter they apologized and brought two ashtrays and a remote up to my room. The pool was nice though chilly, but kept very clean. All in all I would say with this hotel you get what you pay for so dont expect more, but know that the staff is very helpful and kind and the rooms are decent.”

Sep 5, 2007 by Frank from Andover, MA

Cleanliness:[1] • Staff:[3] • Location:[7]

• Convenient off the highway.
• Received worst room in hotel. Off lobby. Loud late into night.

“The hotel is understaffed and the rooms are not clean. My room was the worst in the hotel, off the lobby and extremely loud. Clearly the worst room. Awoken at 2 a.m. by drunken guests and had to intervene myself. Cleaning staff knocked loudly, twice, on our door around 8:30 a.m. to ask when we would be out of there so they could set up their cleaning schedule (not that the room was clean to begin with. Kids were still sleeping. That has never happened in all my years of travel. I will never stay at this hotel again. Period. Too many other choices. We had to open our door and ask other guests to lower their voices. The best part of the hotel was close parking and the fact that we only booked for one night. It would have been fine if it was cleaner, better staffed and quieter. I wasn't looking for luxury, just rest.”

Aug 23, 2007 by Eduardo from Norwood, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Very nice complementary continental breakfast.
• No complains.

“The hotel is clean, the staff is friendly and gave us accurate information on shopping areas around, the continental breakfast is complimentary and is on average better than other similar rate hotels.”

Feb 28, 2007 by Beth from West Rutland, VT
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[10]

• Great price, fantastic location.
• Poor shower, old weary bathrooms, never as clean as they should be.

“We've stayed at this hotel about a dozen times. Always pretty much the same. Great price, great location, decent accommodations. All the shower heads are cheap old and malfunctioning. Always cobwebs on the ceilings and I don't think they have ever washed any of the sliding glass doors. Carpets are always clean; bedding is clean and comfortable, linens clean. Staff not very friendly, but not rude.”

Feb 22, 2007 by Lisa from Holbrook, MA
Overall Rating: 3
Cleanliness:[1] • Staff:[2] • Location:[7]

• Location to where I was going.
• The quality.

“This hotel, was awful, we had 2 rooms booked and both were awful, I have stayed at 2 stars before, the furniture was broken 2 pieces, the couch was dirty the bathroom had stains on the wall behind the toilet, one toilet actually ran all night reported and Never fixed, the sheets were dirty, the staff was ok in handling some situations, but did not clean room we were there 2 days, they came in took towels that was it, we came back at 4 and still not cleaned (2 rooms), I will Never return here. Pool was closed.”

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Amenities at Quality Inn West Springfield, West Springfield

AM/FM Alarm Clock Air Conditioned Balcony Bus Parking Coffee Maker in Room Conference Facilities Continental Breakfast Copy Service Desk with lamp Electronic Door Locks Elevators Exercise Gym FAX Free Local Telephone Calls Free Newspaper Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Heated Pool High Speed Internet Access Ice Machine

In Room Movies Iron Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room Multilingual News Stand No Smoking Rooms/Facilities Outdoor Parking Parking Pets Allowed Radio Restaurant Safe Safe Deposit Box Smoke Detectors TV Remote Control Telephone Television with Cable Truck Parking Wake-up Service

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